Part of the Cybersecurity Standards and Engineering Team (CSET), where the mission was to establish Agency-wide standards and support guidance pertaining to the technical implementation of Information Technology security policy. Selected accomplishments…• Designed and tested a Proof of Concept for IT Compliance and Governance Solutions. Worked with key stakeholders, Microsoft, and technical teams within NASA to establish baseline compliance measures.• Assisted in the creation and maintenance of agency-wide, security-focused standards, specifications and handbooks through peer review and cross-referencing with Federal policies, procedures and legislation.Contracted through TekFive.

• Customer environment provisioning, environment implementation and software configuration. Builds, environment add-ons, scale up/downs, and customer migrations to cloud• Monitor customer environment in both Commercial Cloud and FedRAMP environments through active monitoring and alerts• Automating processes using PowerShell, Azure PowerShell Modules, REST APIs, VB.NET, JSON and ARM Templates• Gather technical requirements, and analyze findings to provide appropriate cloud solution recommendations and adoption strategy• Configure, test, and implement authentication (Single Sign-On) providers such as Okta, SAML, and Azure AD• Working knowledge of various cryptographic algorithms and protocols (IPSec, TLS, SSH, AES)• Documentation through ServiceNow customer facing Knowledge Base article and through Confluence for internal processes and troubleshooting

• Performed Azure Administrator duties such as implementing, monitoring, and maintaining Microsoft Azure solutions, including major services related to compute, storage, network, and security.• Managed 800+ customer organizations/subscriptions in Software as a Service (SaaS) Windows environments. Customers were based in the Azure Commercial Cloud and Government Cloud.• Implemented and managed storage solutions, Deployment and managing virtual machines, and configured and managed virtual networks. • Monitored customer environments for performance inquires using Log Analytics• Integrated external source systems for customer systems such as MS SQL, SAP, and Oracle. Troubleshoot Business Rules (Visual Basic) to facilitate the connection and data integration.• Troubleshoot Runbooks and scripts within the managed service with PowerShell.• First line of support for all tickets submitted for the OneStream platform and MarketPlace solutions. Experience with alerting technologies such as PagerDuty.• Developed ServiceNow dashboards for multiple teams for tracking assigned work, unassigned queues, and task metrics. Created multiple reports extracting data from ServiceNow to provide to senior leadership to decide resource and budget allocations.

• Conducted troubleshooting for web applications utilizing SQL, reviewing C# and JavaScript code, and monitoring tools such as WalkMe and App Dynamics. Analyze ELMAH logs to identify where code is failing.• Utilized SQL to pull reports, update data, and insert records. Proficient in RDBMS theory and structure.• Performed Business Analysis duties by being assigned production bugs and user stories to analyze and create acceptance criteria. Acted as Quality Assurance for new code and worked with Developer to make changes as needed• Provided daily support and maintenance of loan origination systems, document generation processes, and corporate software applications• Configured user and business permissions• Documented new processes and procedures for IT departments. • Conducted training sessions in software application, life of loan processes and SQL. Created presentations for New Hire Training.

• Provided analysis and data-mapping for Oracle Finance ERP implementation. Hands on with data integrations and conversions.• Managed multiple medium to large complexity projects, including interviewing partner areas, business users, business SME's and IT to further refine system effectiveness. This included working in both Agile and Waterfall development methodologies writing requirements in the form of epics, features, and user stories• Designed and published various technical training documents for POS functions, SQL database utilization, and Digital Signage content• Ensured completeness of business analysis that includes business requirement walk-throughs, adjustments and stakeholder sign-off. This included the creation and presentation of mockups and visual designs• Communicated with business users on system productivity, analysis of business system process flows, to assess impact on systems and ongoing reports• Provided periodic analysis of business requirements, process flows, interaction between groups and stakeholders and status of deliverables• Maintained specific departmental data collection systems (e.g. databases, spreadsheets, and CSV) by troubleshooting problems, providing user support and education and promoting integration with other systems• Assisted with test design/testing and work with Quality Assurance on testing. Utilized data mapping, writing test plans and test cases• Acted as a Product Owner proxy, empowered to make decisions in a timely manner while representing the needs of the stakeholdersAreas of expertise:> Oracle ERP / EPM> Point of Sale; Software , Hardware, Reporting> Tax calculations and laws> Credit card processing / PCI Compliance> Digital Signage and Menu boards> Payroll> Web and Mobile Applications> Electronic Data Interchange (EDI)Software Used:> ServiceNow / ZenDesk> Microsoft SQL Server> HP ALM> VSTS> TeamViewer / LogMeIn

• Delivered remote and hands-on client support and technical assistance.• Provided support for incoming queries and issues of moderate complexity related to Caesar Vision software (Point of Sale), computer hardware, and peripheral equipment. • Provided remote end-user instructions to client on hardware and software use and application and how to fix computer peripherals associated with Caesar Vision product.• Hands on experience with SQL Queries, HeidiSQL, Windows XP, Windows Vista, Windows 7, BIOS Configuration, BROTHER Printer installation, Firewalls (Meraki and Fortinet), Netgear Router/Modem • Acted as first point of contact for franchisees looking to purchase equipment and Point of Sale software. Handled contracts, invoices, and deployment of hardware and software• Traveled across the country to provide hands on support for client sites and replace hardware (Solid State Drives, Hard Disk Drives, POS Peripherals, etc.)

• Identified sourcing techniques to attract high quality candidates• Utilization of Applicant Tracking System (Bullhorn) to maintain candidate pool• Underwent a large staffing project for a large health insurance provider generating over $100,000 gross profit in a 3 month timeframe• Took part in a marketing campaign for the company by attending various professional events to target and engage potential clients • High volume recruiting techniques meeting strict timelines and sales goals• Metric based environment and monitoring calls made, in-person interviewing of candidates, client submission rate and placements• Working knowledge of medical terminology such as HEDIS, ICD-9 and ICD-10, CPT, HCPCS, Registered Nurses, Case Management, and Medical Chart Review• Working knowledge of Information Technology terminology such as .Net, Java, Project Management, System Administrator/Engineer, Network Administrator/Engineer, Security, Database Administrator, Help Desk, Business Analyst, and Quality Assurance Testing