Lead a team of ~40 with responsibilities including compliance and issue management, workflow design, exam and audit facilitation, Chief of Staff strategy and planning, and enablement system/product ownership

• Built business cases and strategy recommendations for executive, Corporate Board, and regulator audiences utilizing financial metrics, consumer insights, and customer experience trends • Developed and prioritized AI / ML use cases; partnered with Google to determine ideal criteria/segmentation and contact strategies• Engaged 9k+ employees via creation and deployment of communication and productivity strategies, regularly achieving 90%+ satisfaction ratings• Launched and managed employee development program of 15+ high-potential employees; negotiated third party program contracts to double cohort size while freezing budget

• Innovation PM and CMO interim Chief of Staff, with responsibilities including strategic prioritization, P&L reporting, executive / investor content creation, and digital channel planning• Consulted on Discover Miles SWOT analysis, segmentation, and channel integration, resulting in 150K+ new accounts

• Owned root cause analysis and remediation processing for Marketing organization risk events• Achieved 55% reduction in manual steps related to marketing content development via cross-functional kaizen (continuous improvement)

• Internal marketing process consultant; self-started Lean training for all leadership program participants• Reduced social media content creation cycle-time by 11 days via process improvement sprint• Reduced customer facing errors by 24% through development of quality control framework and contractor engagement

• Held accelerated development roles in product sales, marketing consulting, digital content, and high-profile co-brand event management• Managed third party customer service relationships and created marketing collateral, helping retain 3.6MM customer portfolio• Developed B2B marketing plans for third party issuers including GE and Walmart, increasing overall profitability through marketing campaigns ranging from 300k – 1.2MM impressions• Managed $350K budget to create multi-channel marketing campaigns supporting Orange Bowl and Six Flags sponsorships• Owned on-site event logistics and key customer engagement for Discover BCS National Championship game

•Serve on the Illinois council for Feed My Starving Children, a Minneapolis-based non-profit committed to feeding malnourished children in orphanages, schools, and clinics across 70 countries

•Assisted with all marketing aspects for the global business machines team•Developed presentations, sales tools and promotions for retail and commercial channels•Coordinated, analyzed, and presented on channel market trends and competitive landscapes•Participated in PR planning efforts and public marketing events to drive consumer education

•Developed benchmarking and certification programs based on established "Green" Business best practices•Formed connections with local media to drive prominent PR placements•Created professional marketing brochures to drive association awareness with local businesses