The Foundation Specialist is responsible for introducing homeowners to Epp Foundation Repair and helping them understand how we provide a solution we stand behind. Regularly interact with homeowners while educating and providing solutions to help them to understand where their home needs protection and ultimately why Epp is the best company to help. Core responsibilities include:1. Making the homeowner happy by determining their desired outcomes and offering solutions to alleviate their problems. Carefully examine the home to provide an accurate diagnosis and provide recommendations to fix and protect the home from further issues. 2. Designing solutions accurately and setting proper expectations with homeowner on potential obstacles or issues that may need to be addressed before installation.3. Drawing clear and concise proposals with proper notes for unique aspects of the installation. Making sure all documents and pictures are uploaded to crm software with specific notes for the crew that will be going out to install.4. Meeting with crew members prior to installation to ensure they are aware of any specific issues that may arise. Also conveying homeowners concerns and desired outcomes.5. Being available during installations in case unforeseen issues arise that need to be addressed with the homeowner. Visiting job sites to ensure things are going as planned.6. Following up with homeowners post installation to ensure they are satisfied with the installation and to collect any remaining balance that may be still be owed or to set a revisit if their is any portion of the work they are unsatisfied with.

Core responsibilities included:1. Making the homeowner happy by determining their desired outcomes and offering solutions to alleviate their problems. Carefully examine the home to provide an accurate diagnosis and provide recommendations to fix and protect the home from further issues. 2. Designing solutions accurately and setting proper expectations with homeowner on potential obstacles or issues that may need to be addressed before installation.3. Drawing clear and concise proposals with proper notes for unique aspects of the installation. Making sure all documents and pictures are uploaded to crm software with specific notes for the crew that will be going out to install.4. Meeting with crew members prior to installation to ensure they are aware of any specific issues that may arise. Also conveying homeowners concerns and desired outcomes.5. Being available during installations in case unforeseen issues arise that need to be addressed with the homeowner. Visiting job sites to ensure things are going as planned.6. Following up with homeowners post installation to ensure they are satisfied with the installation and to collect any remaining balance that may be still be owed or to set a revisit if their is any portion of the work they are unsatisfied with.

With Keystone we're putting over a decade of vehicle service contract knowledge to use to create the ideal experience for clients looking to protect their vehicles from unexpected repairs. As Managing Member I'm responsible for all aspects of the business from top to bottom.

Last year the FTC, FCC and various state attorney generals levied thousands of dollars in fines against a wide variety of companies for violations such as calling phone numbers listed on the National Do Not Call List, unfair and deceptive sales practices and abusive debt collection practices. What can your company do to protect itself from costly litigation? How can you ensure your practices are able to withstand scrutiny from a state attorney general or an FTC investigation? CrossRoads Consulting Solutions can help. We work with a wide range of business owners such as direct marketers, internet and interactive marketers, telemarketers, debt buyers and collection agencies. Did you know regulators often hold the partners of telemarketing firms liable for any illegal actions of the telemarketers they work with? How can you avoid litigation arising from a partnering telemarketing company's mistakes? We also provide solutions for various suppliers of marketers such as administration companies, fulfillment software providers and lead list managers. Our motto: Helping you redefine your business without a cost that puts you out of business. Contact us today for a Free Evaluation.

I began my position at American Auto Assurance on the ground floor helping to provide the framework and structure necessary to be compliant with all federal and state laws. I've been instrumental in shaping all departments from sales to customer service. My experience has contributed to providing an environment for employees and customers unlike any other company in the Vehicle Service Contract industry.

I began my position at USFidelis as a sales representative. After demonstrating an honorable sales technique, leadership skills, and a unique knowledge of the industry I was promoted to the position of Policies and Procedures Manager in June of 2009. In my current position I'm responsible for ensuring compliance in all phases of the operation. I've been a part of a team that has reshaped the orginizational culture and structure of the company by developing E-Learning training courses, department manuals, compliant scripts, rebuttals, and new policies and procedures that are the foundation of being compliant with all FTC, FCC and state regulations regarding telemarketing, customer service and accounts receivable management. These new guidelines have been put into place to assure that customers are treated fairly and with the utmost respect that they deserve.

Heritage Warranty Insurance was a licensed insurance company that specialized in service contracts for new or used vehicles. As the Business Development Manager I was responsible for compiling lists of prospective clients to provide leads for additional business, contacting and qualifying prospective clients and explaining features and merits of programs offered, recommending amount and type of coverage based on analysis of prospect's circumstances, calculating and quoting premium rates for recommended policies, anticipating future needs and calling on established clients to renew and upgrade accounts. Also I gained a vast amount of experience in administration of service contracts such as claims administration, underwriting of contracts remitted, cancellation and transferring contracts as well as providing support for agents in the field.

Fireco is a professional fundraising company for the Nebraska Professional Fire Fighters Association as well as other state fire fighter associations throughout the country. Fireco coordinates two concerts a year and campaigns over the telephone for 6 months prior to each concert to fundraise for the Fire Fighters association. While at Fireco I was responsible for employing, developing, and dismissing sales associates, designing effective sales scripts and rebuttals, completing payroll weekly, operating an automated dialer system, processing ticket sale collections and keeping record of payments. I was responsible for every aspect of the business and during my tenure the company and the Nebraska Professional Fire Fighters Association experienced some of its most successful fundraising campaigns.