Carlo Buñag Email & Phone Number

Valenzuela, NCR, PH

Dubai, United Arab Emirates

- RHL (RAW HONEY LAB) is a Dubai based team of creatives with a mission to communicateclear visual narratives through retail, art, & creative services, to nurture, inspire, & enhancelives.- RHL is a concept store born out of our love for photography, graphic design, interiors, andhonest, down to earth approach to design. These are reflected in everything.

Manila, National Capital Region, Philippines

- Worked closely with Account Partner and global network of Account teams to achievetargeted revenue, margin, and sales pipeline- Co-develop Account strategies for new business or current business expansion- Monitor key account operational metrics and interpret data to generate value-addinginsights- Build and manage account documentation (i.e. MSA, Rate.

• SENCOR has four functional areas of expertise.SENCOR Legal Process Outsourcing’s lawyers and paralegals deliver legal research and analysis, document drafting, contract abstraction, case summaries, document review.
• Lead generation
• Create/identify business opportunities
• Generate new business from existing customers
• Draft project proposals that have unique, innovative, and executable solutions to customers’ needs
• Effectively present the progress of projects to key stakeholders as success stories that spawn additional business

- Responsible and accountable in farming, cultivating and expanding, hunting for current and new accounts.- Responsible for achieving assigned revenue and gross profit target of about Php10,000,000.00 and above- Plan and carry out sales and marketing activities, so as to maintain and develop sales to current and new accounts in accordance with approved.

- Serving daily as the liaison between the Philippine centers and the US corporate offices.- Service level establishment, monitoring and management on a center by center basis, and also from a consolidated perspective.- Call center operational oversight.- Problem identification and resolution.- Report creation and update.- Overseeing center staffing and.

- Liaises with the support services team where appropriate.- Deals effectively with customer complaints and issues by taking the appropriate action. - Oversees the conduct of the team in order to ensure that all individuals are synergized and aligned.- Manages and designs customer satisfaction, quality and productivity programs.- Accounts for systematic.

• Supervise agents. Responsible for monitoring the agents performance (according to quality, productivity and compentencies).
• Support Team Managers in creating a positive (productive) work environment and team spirit by leadership, guidance and support.
• Serves as mentors and coaches of the agents on the floor and act as first point of escalation for client specific issues.
• Assume responsibility and accountability for the team in the absence of the Team Manager by ensuring coverage, productivity and quality of service delivery.
• Ensure timely, accurate and consistent delivery of updates to agents. Provide clarification and guidance to enhance agent’s understanding.