• Support sales and marketing team alignment to 2x their impact• Guide for purpose-driven leaders to inject more meaning into their work• Fractional sales leader for business owners who need support with sales strategy, systems, AI enablement, lead sequencing, and managing client acquisition and retention teams. • Revenue & operations team alignment to improve client engagement and loyalty• Certified emotional intelligence (EQ-i 2.0 / EQ360) facilitator and coach•… Show more • Support sales and marketing team alignment to 2x their impact• Guide for purpose-driven leaders to inject more meaning into their work• Fractional sales leader for business owners who need support with sales strategy, systems, AI enablement, lead sequencing, and managing client acquisition and retention teams. • Revenue & operations team alignment to improve client engagement and loyalty• Certified emotional intelligence (EQ-i 2.0 / EQ360) facilitator and coach• International Coach Federation (ICF) accredited, ACC Show less

Certified Facilitator - Sandler's Sales Leader Growth Series and Sales Development Series training programs. Support professionals in sales and leadership excellence.Act as outsourced sales director implementing accountability systems.Coach sales professionals to effectively grow revenue.

• Built a team of 5 volunteers to create long term plans and budget, establish social media presence, re-brand club member newsletter, build out industry partnerships and social events to enhance the member value proposition.

Service Intelligence is a provider of customer experience measurement and insights serving Fortune 500 companies in retail, telecommunications, hospitality and other customer service industries• Trained and mentored Market Research team members to be more effective and concise • Lead a team of nine (13% of the company) in areas of Market Research, E-Learning, Technical Training, Internal Communication & French Translation • Published industry benchmark study of… Show more Service Intelligence is a provider of customer experience measurement and insights serving Fortune 500 companies in retail, telecommunications, hospitality and other customer service industries• Trained and mentored Market Research team members to be more effective and concise • Lead a team of nine (13% of the company) in areas of Market Research, E-Learning, Technical Training, Internal Communication & French Translation • Published industry benchmark study of Petro-Convenience leaders: CSP Magazine• Member of Business Development team responsible for the strategic direction of new product offerings, partnership alliances and client initiatives Show less

• Designed customer experience programs for Fortune 500 service brands• Recommended research methodology and survey design to address product and service execution challenges and maximize ROI: mystery shop, c-sat, panels, focus groups, etc• Analyzed and interpreted clients’ research and sales data within Petro-Convenience, Telecom, Retail Casual Dining and Quick Service Restaurant markets• Public speaker providing results and consulting with senior executives

Hedy Canada is a leading manufacturer of disposable products for dental, medical, laboratory, veterinary, industrial, and retail markets.• Managed team strategy: promo programs, advertising, client management, market research, new product development, customer service policy, ISO product compliance• Coordinated 8 trade shows• Measured marketing program success and effective use of budget• Surveyed 4 Canadian cities to determine brand recognition, purchase behavior and… Show more Hedy Canada is a leading manufacturer of disposable products for dental, medical, laboratory, veterinary, industrial, and retail markets.• Managed team strategy: promo programs, advertising, client management, market research, new product development, customer service policy, ISO product compliance• Coordinated 8 trade shows• Measured marketing program success and effective use of budget• Surveyed 4 Canadian cities to determine brand recognition, purchase behavior and marketing reach• Increased gross revenue by 29% in two years by optimizing product listings with dealers Show less

• Managed portfolio worth $2.5M in revenue with 100% client retention over 3 years• Gained respect of Fortune 500 clients training, operations, sales and marketing teams • Project-managed smooth execution of customer experience measurement programs • Trained end-user groups to use proprietary reporting