I am an insightful professional with an entrepreneurial mindset and extensive experience fostering long-term partnerships while guiding customers from onboarding to renewal to achieve business goals within information technology environments. My career has been marked by a relentless pursuit of excellence demonstrated through my proven ability to track and report success metrics, identify upsell opportunities and manage account health to reduce churn.My in-depth industry knowledge has allowed me to design, implement, and manage IT solutions for performance and availability, including solutions for disaster recovery, business continuity, cloud architecture, and data centers. Recognized for my forward-thinking approach, I have been a driving force in collaborating with teams to advocate for customers and bring comprehensive product improvements.As a visionary leader, I possess a strong history of maximizing business growth while negotiating contracts and driving revenue/sales. My track record reflects my robust expertise in account retention, customer success, cloud computing, and performance excellence.A few of my career highlights include:• Grew the business by adding $175K+ in net new Monthly Recurring Revenue (MRR) within two years, contributing to $6M in Total Contract Value (TCV), encompassing new clients and services to existing accounts.• Augmented client acquisition and sales growth by communicating product benefits and unique selling points, culminating in a year-over-year revenue upsurge of $8M.• Renewed a high-value contract with Ross Stores for $150K/month, securing a five-year extension.“Customers don’t care about your policies. They care about how you make them feel.” – Ron Kaufman