Chris Bennett Email & Phone Number

Pleasanton, California, United States

Played a vital role in business development, cultivating account relationships for 25 clients across West and Southern California. Designed, implemented, and managed IT solutions for performance and availability, including solutions for disaster recovery, business continuity, cloud architecture, and data centers, while steering the negotiation and closure of agreements. Facilitated clients' strategic positioning to optimize investments in SaaS, Cloud, and data center solutions while consistently meeting and exceeding revenue targets. Retained 100% of client accounts, nurturing brand loyalty and strong client relationships. Highlights of accomplishments in this role include:• Grew the business by adding $175K+ in net new Monthly Recurring Revenue (MRR) within two years, contributing to $6M in Total Contract Value (TCV), encompassing new clients and services to existing accounts.• Augmented client acquisition and sales growth by communicating product benefits and unique selling points, culminating in a year-over-year revenue upsurge of $8M.

Acted as the Voice of the Customer, addressing client needs across cross-functional teams and stakeholders. Provided value and fostered relationships while onboarding three large pharmaceutical and oil and gas clients.Highlights of accomplishments in this role include:• Drove sales of SAP Application Management Services (AMS) consulting engagements and oversaw the end-to-end customer delivery process. • Broadened the customer base by 15%, increasing revenue while maintaining 100% account retention and regulating over $2.1M in contract value.

Wayne, Pa, Us

Ensured the successful execution of service delivery strategies while directing a team of six Service Delivery Executives. Navigated pre-sales activities, lead generation, and contract renewals, working closely with clients to identify opportunities for growth and deeper account penetration. Strengthened relationships with key executives and operations teams, determining opportunities for additional account growth. Highlights of accomplishments in this role include:• Bolstered clients in integrating Sungard solutions while championing client engagement efforts across cloud, data center, and hybrid managed services.• Elevated survey scores by employing governance practices that enhanced service delivery and client satisfaction.

Wayne, Pa, Us

Tracked service improvement opportunities, recommending actionable plans to augment service productivity and customer satisfaction. Mitigated vulnerabilities to service delivery, such as performance degradation, capacity constraints, and security issues. Highlights of accomplishments in this role include:• Spearheaded the development of the delivery model for cloud and hybrid managed services while steering the end-to-end client experience for eight key accounts.• Piloted project execution and alleviated risks to minimize customer churn by 40%.