• Partners with clients and insurance carriers to negotiate competitive rates, strategize on different cost and coverage models, and prepare and carry out implementations and Open Enrollments within the HRIS.• Develops and deploys innovative solutions to reach department goals, increase efficiencies, and ensure data integrity. • Serves as a liaison between clients and 3rd party vendors such as insurance carriers, brokers, and HRIS technical support.• Addresses and resolves escalated client and client employee questions and concerns, including but not limited to insurance claims assistance, in a concise and timely manner.• Advises and assists clients with Federal, State, and Local benefits compliance requirements such as ACA and ERISA filings, FSA Non-Discrimination Testing (NDT), and health and commuter ordinances. • Organizes and leads the transition of clients from the legacy benefits HRIS to the new HRIS, and provides system guidance to internal and external employees, as well as clients. • Implemented benefits reconciliation procedure which compares client insurance invoices against enrollment records and payroll deductions to identify discrepancies.• Completes benefits reconciliations corrections by updating carrier system and/or HRIS, and payroll records as needed.• Evaluates team members, submits performance reviews, and works with executive management on employee recognition opportunities, performance improvement plans, and/or compensation increases and bonuses.• Conducts weekly benefits team meetings to discuss outstanding tasks, project roadblocks, and to answer team questions. Represents benefits department in executive and company operations meetings, providing updates on Open Enrollments and new onboarding clients.

• Served as primary contact for new and existing clients and client employees for benefits implementation, ongoing benefit updates, and benefits off boarding• Communicated and worked as a liaison between clients, brokers, TPAs, and vendors to prepare, test, and execute implementations and open enrollments in HRIS• Assisted with benefits EDI file preparation, testing, and ongoing maintenance• Handled and resolved escalated People Operations issues by working with benefits brokers and carrier account managers• Created and documented Benefits Operations Team processes and procedures• Completed vendor registration processes for online invoice retrievals, bill payments, and benefits administration access• Helped with People Operations Team duties as needed

• Acted as first point of contact for client employee questions regarding onboarding, benefits, and payroll• Submitted enrollments, life changes, terminations and COBRA notifications to benefit carriers and third party administrators• Entered benefit premium adjustments directly into payroll system for late enrollments, life changes, and rate corrections• Tested and verified open enrollment data for accuracy and proper system functionality • Performed monthly reconciliation of benefits invoices against payroll deductions• Created and documented People Operations Team processes and procedures

• Processed new hire information and was the point of contact for new and existing client employees• Administered employee benefits, including enrollments, life event changes, and terminations• Assisted employees with questions and problem resolution via email or telephone regarding benefits and/or onboarding• Processed annual open enrollment changes for multiple clients and employees each month• Led the HR and Benefits Analyst Team by training new internal employees, answering questions, and managing team projects• Reconciled employee payroll premiums against benefit carrier invoices to ensure accuracy of rates• Sent state new hire reporting forms and recorded I-9 completions• Researched and implemented new internal processes and makes timely updates to existing processes• Entered data into the HRIS, main database, carrier websites, and payroll systems

- Provided operational assistance to branch employees via phone- Assisted in implementation of new policies and procedures- Stayed current on policy, procedure, and system updates - Assisted employees in problem solving- Followed guidelines for calls including five non-negotiable's, call times, and follow ups- Cross-trained to support other functions within the department- Handled small projects as assigned

Teller Supervisor:- Assisted employees with procedures, processes, policies and transaction approvals- Addressed, researched, and resolved customer complaints - Completed account certifications and prepared for internal audits- Reviewed and corrected account holds & wire transfers daily- Handled other duties as assignedCustomer Service Representative:- Fulfilled Merchant teller duties which includes but is not limited to: Helping personal and business customers with large/complex transactions, processing large cash transactions, completing currency transaction reports, processing exception items, and initiating wire transfers- Achieved sales goals quarterly by suggesting the best solutions for customer needs- Provided customers with a professional and welcoming environment

- Supervised multiple departments and staff of 10-25 cashiers and recovery employees- Created and maintained floor sets- Reported employee performance, sales goal achievement, and inventory needs directly to department managers- Filled and collected multiple tills and balanced them at each night end- Resolved customer complaints in an efficient, timely manner

- Provided exemplary customer service- Offered and opened JCPenney card accounts to customers- Organized and maintained floor sets while keeping up inventoriesAccomplishment:- Promoted to Department Supervisor