Cindy Hill Email and Phone Number
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Accomplished Executive Director of Operations with 30 years experience managing real estate services and improving customer experience for multiple Fortune 100 clients. Empowering leader who guides teams to deliver exceptional results across large, global portfolios. Passionate about building strong relationships with key stakeholders, identifying new business opportunities, negotiating complex transactions, and building cohesive teams. Committed to leveraging a deep understanding of the commercial real estate industry to support clients, leadership, and teams in navigating complex market dynamics.
Cushman & Wakefield
View- Website:
- cushmanwakefield.com
- Employees:
- 45110
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Compliance And Engineering DirectorCushman & WakefieldMonroe, Oh, Us
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Executive DirectorJll Aug 2023 - PresentCincinnati, Ohio, United StatesProviding strategic leadership for Financial Services client. Develop strategies to support client goals in areas of Finance, Risk & Compliance, Supply Chain, BI/Data Analytics, Business Services and Sustainable Operations. -
Regional Director Of Operations; Amer Ifm Programs & Cx LeadJll Jul 2021 - Jul 2023Ohio - VirtualPromoted to lead strategic IFM and CX planning while directing an extended team of 250+ delivering 20 Soft and Experience Service Programs across nearly 200 locations in North and Latin America. Oversaw a $200MM OPEX budget of controllable third-party spend.o 2022 Account of the Year o Managed 60% increase in occupancy post-pandemic by establishing best practices in Occupancy Planning to prepare for Return to Work. o Oversaw the account start-up of the largest, global client account with an 85%+ staffing transition rate, ensuring seamless operations and client satisfaction.o Served as a strategic advisor on the client's 2020 Move Strategy, overseeing and facilitating 80k moves annually, resulting in optimized real estate utilization and cost savings.
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Center Of Excellence DirectorJll Jul 2015 - Sep 2021Cincinnati Metropolitan AreaPromoted as the Center of Excellence Director for a Life Sciences client with 9M GSF, 15 location portfolio across the U.S. and Puerto Rico. Oversaw and managed $40M controllable third-party spend.o Served as the IFM Transformation SME, delivering Integrated Facility Management (IFM) services and Occupancy Planning/Move Management through a team of 60 employees and vendor partners.o Achieved $950K in savings and cost avoidance by delivering key transformation programs and initiatives. o Launched 12 programs and 11 tools to drive standardization and compliance, including transitioning to new data management system and new work order platforms.o Acted as the Executive Sponsor of the Ohio/Kentucky/Indiana Women's Business Network, driving meaningful connections and fostering professional growth opportunities for female professionals.o Maintained a Superior rating on JLL Account Management Assessment 3 years in a row.IFM Services under direction include Business Analytics, Communications, Moves, Performance Measures, Program Management, Soft Services, Sourcing and Training & Development.
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Global Meeting & Office Services ManagerJll Nov 2010 - Jun 2015Cincinnati, OhStrategically managed and set direction for client's global portfolio of collaboration spaces with 5,000 rooms. Frequently sought to consult on other client accounts as the Meeting Services experto Improved operations and overall client experience by restructuring a high-performing team to manage all aspects of room management, including reservation systems, in-room support, and technology deployment.o Boosted team performance by identifying and delivering best practices to site teams for meeting services and a subset of a dozen services falling under the Office Services umbrella.o Achieved a 12% increase in user satisfaction survey scores for Meeting Services, reaching an all-time high, by implementing effective strategies and initiatives to enhance the overall meeting experience.o Assumed leadership of the North America Volunteer Group, fostering a culture of community engagement and social responsibility, leading impactful initiatives, and making a positive difference in local communities.
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Global Sustainability Portfolio ManagerJones Lang Lasalle Feb 2008 - Jul 2014Cincinnati Metropolitan AreaSpearheaded sustainability strategies and vision to establish policies on green operations of owned and leased space. o Established and chaired a sustainability management oversight committee and supplier sustainability development program and developed and trained a globally distributed team of facility sustainability champions.o Recognized by client senior management for a 20% increase in employee awareness.o Reached 100,000 client employees at 100+ locations in single day sustainability event – annually, reducing waste to landfill by more than 25%.
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Multi-Site Facilities ManagerJones Lang Lasalle Sep 2003 - Feb 2008Cincinnati Metropolitan AreaManage all aspects of client's 800,000 sq. ft. Research & Development and Corporate Office facilities. Scope includes maintenance of building infrastructure, utilities, and improvement projects as well as all soft services delivery. Deliver on OPEX and CAPEX budgets within 2% variance.
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Sales, Purchasing, Customer ServiceP&G Jun 1990 - Sep 2003Sales from 1990-1994 for Commercial Products direct sales; Silver Club (top 20%).Purchasing from 1994-1998 sourced global copier equipment contract, NA office equipment, and developed Purchasing call center. Achieved over $5.5 million in savings.Customer Service Manager from 1998-2003 responsible for NA Communications strategy, NA facility call center move to Costa Rica. Media and Public Information Officer.
Cindy Hill Skills
Cindy Hill Education Details
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Business
Frequently Asked Questions about Cindy Hill
What company does Cindy Hill work for?
Cindy Hill works for Cushman & Wakefield
What is Cindy Hill's role at the current company?
Cindy Hill's current role is Compliance and Engineering Director.
What is Cindy Hill's email address?
Cindy Hill's email address is cindy.hill@am.jll
What is Cindy Hill's direct phone number?
Cindy Hill's direct phone number is +151362*****
What schools did Cindy Hill attend?
Cindy Hill attended University Of Phoenix.
What skills is Cindy Hill known for?
Cindy Hill has skills like Facilities Management, Sustainability, Leadership, Management, Program Management, Contract Negotiation, Corporate Real Estate, Contract Management, Property Management, Strategic Planning, Analysis, Strategy.
Who are Cindy Hill's colleagues?
Cindy Hill's colleagues are Kim R Malafaia, Neil Lindsay, Ealeanór Donohoe, Jaz Quevada, Casey Masters, Todd Clearman, Tom Christian.
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Cindy Hill
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Cindy Hill
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