Cindy Hill Email & Phone Number

Monroe, Oh, Us

Cincinnati, Ohio, United States

Providing strategic leadership for Financial Services client. Develop strategies to support client goals in areas of Finance, Risk & Compliance, Supply Chain, BI/Data Analytics, Business Services and Sustainable Operations.

Ohio - Virtual

Promoted to lead strategic IFM and CX planning while directing an extended team of 250+ delivering 20 Soft and Experience Service Programs across nearly 200 locations in North and Latin America. Oversaw a $200MM OPEX budget of controllable third-party spend.o 2022 Account of the Year o Managed 60% increase in occupancy post-pandemic by establishing best practices in Occupancy Planning to prepare for Return to Work. o Oversaw the account start-up of the largest, global client account with an 85%+ staffing transition rate, ensuring seamless operations and client satisfaction.o Served as a strategic advisor on the client's 2020 Move Strategy, overseeing and facilitating 80k moves annually, resulting in optimized real estate utilization and cost savings.

Cincinnati Metropolitan Area

Promoted as the Center of Excellence Director for a Life Sciences client with 9M GSF, 15 location portfolio across the U.S. and Puerto Rico. Oversaw and managed $40M controllable third-party spend.o Served as the IFM Transformation SME, delivering Integrated Facility Management (IFM) services and Occupancy Planning/Move Management through a team of 60 employees and vendor partners.o Achieved $950K in savings and cost avoidance by delivering key transformation programs and initiatives. o Launched 12 programs and 11 tools to drive standardization and compliance, including transitioning to new data management system and new work order platforms.o Acted as the Executive Sponsor of the Ohio/Kentucky/Indiana Women's Business Network, driving meaningful connections and fostering professional growth opportunities for female professionals.o Maintained a Superior rating on JLL Account Management Assessment 3 years in a row.IFM Services under direction include Business Analytics, Communications, Moves, Performance Measures, Program Management, Soft Services, Sourcing and Training & Development.

Cincinnati, Oh

Strategically managed and set direction for client's global portfolio of collaboration spaces with 5,000 rooms. Frequently sought to consult on other client accounts as the Meeting Services experto Improved operations and overall client experience by restructuring a high-performing team to manage all aspects of room management, including reservation systems, in-room support, and technology deployment.o Boosted team performance by identifying and delivering best practices to site teams for meeting services and a subset of a dozen services falling under the Office Services umbrella.o Achieved a 12% increase in user satisfaction survey scores for Meeting Services, reaching an all-time high, by implementing effective strategies and initiatives to enhance the overall meeting experience.o Assumed leadership of the North America Volunteer Group, fostering a culture of community engagement and social responsibility, leading impactful initiatives, and making a positive difference in local communities.

Cincinnati Metropolitan Area

Spearheaded sustainability strategies and vision to establish policies on green operations of owned and leased space. o Established and chaired a sustainability management oversight committee and supplier sustainability development program and developed and trained a globally distributed team of facility sustainability champions.o Recognized by client senior management for a 20% increase in employee awareness.o Reached 100,000 client employees at 100+ locations in single day sustainability event – annually, reducing waste to landfill by more than 25%.

Cincinnati Metropolitan Area

Manage all aspects of client's 800,000 sq. ft. Research & Development and Corporate Office facilities. Scope includes maintenance of building infrastructure, utilities, and improvement projects as well as all soft services delivery. Deliver on OPEX and CAPEX budgets within 2% variance.

Sales from 1990-1994 for Commercial Products direct sales; Silver Club (top 20%).Purchasing from 1994-1998 sourced global copier equipment contract, NA office equipment, and developed Purchasing call center. Achieved over $5.5 million in savings.Customer Service Manager from 1998-2003 responsible for NA Communications strategy, NA facility call center move to Costa Rica. Media and Public Information Officer.