Andrew Miller Email & Phone Number

Chapel Hill, NC, US

San Francisco, California, US

As a Delivery Lead for the Technology Service Management Product team, I collaborate with senior leadership to drive strategic technology initiatives, fostering cross-functional alignment and ensuring the on-time delivery of complex, high-impact digital solutions within scope.

Charlottesville, VA, US

• Partner and VP of Product / Program Management responsible for hiring, leading, and coaching Product teams that manage and deliver custom software projects. As a client partner, aligning business objectives with.
• Managed a dynamic team of 20 professionals in Product Management and Project Management.
• Established and led a fully remote software development agency branch. Nurturing a 200-person cross-functional team that expanded to achieve annual revenue surpassing $50 million.
• Formulated best practices, encompassing processes, templates, and checklists tailored for Product Managers and Program Managers. Actively participated in project ceremonies, offering coaching and guidance to team.
• Managed the hiring process for the team, which involved refining skills interview questions, actively participating in roleplay interviews, and leading core values interviews.
• Built empowered project teams, with 11 concurrent workstreams, valued at $200k-$2M each, that delivered software on time and budget.

Charlottesville, VA, US

• Engagement leadership, project management, product management, and client communications building digital experiences across a variety of industries, while acting as the engagement leader for a client account.
• Delivered a new mobile weather app that reached #1 on the Apple App Store.
• Launched a several new features to a major publications digital platform.
• Engagement leader for a major utility company’s flagship customer mobile app.
• Release a Webby Award-winning app Vocable ACC, with both AI and Virtual Reality features.

Boston, MA, US

• SAFe Agile Product Manager for Fidelity Charitable, as Director, Digital Platforms, leading ceremonies, managing a cross-functional roadmap, and providing high-level requirements to a team of Product Owners supporting.
• Launched a new financial adviser experience, serving high net-worth clients.
• Updated a self-service workflow to optimize the transfer of equity to a donor advised fund.

Armonk, New York, NY, US

• Product Manager (IBM internally calls Offering Manager) responsible for the entire lifecycle of the electronic patient reporting product, My Clinical Diary. Guiding the product from ideation to release.
• Launched a new product to market, My Clinical Diary, a smartphone app designed to streamline data collection for clinical trials.
• Requirements management in a highly regulated clinical trial healthcare environment.

Chicago, IL, US

• Oversaw, developed, and optimized the airline's mobile applications product roadmap, ensuring a seamless and user-friendly experience for passengers.
• Updated and refined an award-winning 2.0 version of the iOS and Android App, with an innovative interface resulting in the tripling of key revenue and performance metrics.
• Refreshed the mobile booking experience to incorporate industry-leading features including personalized offers, social sharing, smart filtering/sorting, saved preferences, and one tap purchases.

Chicago, IL, US

• Responsible for defining detailed specifications for the app's features and functionalities, collaborating with stakeholders, including users, product managers, and development teams, to ensure that the requirements.
• Responsible for defining new and enhanced capabilities for United's interactive mobile app, including refreshing the seat selection user experience.
• Tracking success through the realization of eCommerce-centric goals including user feedback, downloads, performance, sales and merchandising revenue.

Chicago, IL, US

• Responsible for analyzing and optimizing various aspects of airline operations, using data-driven insights to enhance efficiency, reduce costs, and support strategic decision-making for the airline.
• Developed a Board approved plan to reconfigure, modernize and expand United’s transcontinental premium service, with a $60M NPV, in two of the most competitive and strategically important markets in the network.
• Lead analyst evaluating the Economy Plus product on the new combined United/Continental network.
• Developed board-level presentations valuing United’s merger with Continental, including a detailed timeline of revenue synergies.
• Created a new financial model in Excel to optimize United’s prorate contract negations with multiple regional airlines, protecting over $200 million in annual revenue.

Raleigh, NC, US

• MBA internship contributing to the development and implementation of online marketing strategies.
• Performed a detailed market analysis focusing on the e-commerce customer base including overall market and customer segmentation.
• Implemented a sales incentive program for certain high margin services which produced a more profitable product mix.

Paris, France, FR

• Planning, organizing, and overseeing projects, ensuring that they are executed successfully within defined timelines and budget constraints. Responsible for e-commerce and business innovation projects.
• Successfully implemented a new retail and e-commerce system for several hospital gift shops, which lowered costs and increased sales.

Paris, France, FR

• Supported the effective functioning of the PMO by analyzing project data, implementing best practices, and providing insights to optimize project performance and organizational project management processes.
• Established a Project Management Office, with a consistent PMBOK inspired templates and processes.
• Developed a custom project tracking database used to track information system and technology projects in four hospitals.

Master Of Business Administration (M.B.A.), Dual Concentration In Customer And Product Management And Entrepreneurship

Bachelor Of Science, Business, Computer Information Systems

Master Of Business Administration (Mba), International Business