Emma Simpson Email & Phone Number

Wellington, New Zealand

• Support and influence strategic work and organisation actions plans.• Build Pacific capacity and capability across the organisation.• Contribute to the development and evaluation of strategic work programmes.• Build collaborative and positive working relationships with a range of stakeholders.A newly established role focused on growing NZQA's Pacific capability, towards NZQA's commitment to Pacific learners succeeding in education. Responsible for maintaining effective relationships with senior leadership, and Pacific and Māori staff. A key contributor to the ongoing review of plans to recruit, onboard, develop, retain and develop pathways for or staff. A proactive approach to ensuring equity measures are reflected in business cases, project documentation and implementation plans. Providing strategic advice and facilitating ongoing support during change management, highlighting the benefits of including a Pacific based approach to protect against organisational risk.

Wellington, New Zealand

• Provide leadership and expertise to key operational policies and regulations.• Establish and maintain effective systems to monitor work and performance.• Anticipate and report areas of risk and prepare strategies to solve them.• Build collaborative and positive working relationships with a range of stakeholders.Responsible for implementing the goals and strategic direction of the Risk Management business unit as well as leading, managing, and coaching a team of high performing analysts to achieve the team's deliverables. A proactive approach to building collaborative and positive working relationships across the organisation, Ensures a consistent approach to dealing with risk issues, focussing on achieving equitable outcomes. Oversees the cases managed by the team are progressed in a timely manner, to a high quality standard, and supported by robust documentation. Mentors and coaches the team, identifying opportunities for their professional development. Implements inter-agency policies and work projects, such as the student Dispute Resolution Schemes, the PTE Targeted Assistance Fund, and the COVID-19 Response Single Point of Contact work for tertiary education providers.

Wellington & Wairarapa, New Zealand

• Manage regulatory compliance in tertiary education sector• Mentor team-mates and review analyses and decisions• Report on team activities to internal and external stakeholders• Analyse student fee protection mechanism applications• Assess and investigate learner complaintsDetailed and working knowledge of regulations affecting non-university tertiary education organisations, including industry training organisations and national trade academies. Confident analysis resulting in widely supported and sound decisions. Consistently positive feedback from senior management, including recognition for work on high profile cases with political and media interest (both in New Zealand and abroad). Specifically assigned technically difficult cases. A special interest in finance and accounting for businesses has led to employer-supported study in this area, and confidence in matters relating to student fee protection.

Wellington & Wairarapa, New Zealand

• Manage regulatory compliance in tertiary education sector• Assess and investigate learner complaintsMonitoring and enforcement of compliance with relevant legislation and regulations in the tertiary education sector. Engaging with internal and external stakeholders including learners, education organisations, staff, and other government agencies to identify areas were NZQA intervention may be required to assure quality outcomes for learners.

Wellington

• Investigate client complaints• Establish and maintain relationships with clients and staff• Research and apply relevant legislation, codes and policies• Issue decisions under the Code of ACC Claimants’ RightsExploring client issues led to a working knowledge of ACC legislation and entitlements. Investigations characterised by respectful enquiry and using advice led to a wide range of established contacts throughout the business. An eagerness to learn, the ability to provide computer support, and insight into ACC’s information disclosure process made for a ready acceptance into a high-performing team. Positive feedback from management acknowledged the step learning required curve required for the role was met.

Hamilton

• Respond to internal and external requests for information• Apply privacy legislation and policies to client files• Inform team of process updatesRecognised for an ability to read quickly, with attention to detail, consistently exceeding performance measures. Frequent assigned larger (1500+ pages) and more challenging requests. Approached by team leaders to provide feedback on the unit’s process and become the subject matter expert. Prior to leaving the role, this knowledge was used to re-design the process map, creating a simple, concise and consistent version in Excel, using self-taught skills, including VBA coding, to make the spreadsheet look and operate like a webpage, with positive reviews from the team.

Master'S Degree, Accounting, Merit

Development of professional skills in financial management, accounting information systems, financial reporting, business law, auditing.

Bachelor Of Arts (Ba) Hons, Anthropology, First Class

Bachelor Of Arts (Ba), Anthropology And Religious Studies