Role and responsibilities: As a Program Manager at Amazon, I manage end-to-end projects and programs, from conceptualization to implementation. I work closely with workforce staffing managers and cross-functional teams to pilot and implement programs. My approach is customer-centric, and I work with vendor partners to implement strategies. I lead change initiatives and manage projects of varying complexity. I review and reimagine processes, policies, and practices in hiring and implement process changes in collaboration with teams. I prepare, analyze, and review key business metrics periodically, and I’m involved in capacity and headcount planning, scheduling, and forecasting. I surface insights to leadership for high-quality decision-making and handle WBR Reporting, including Service Level, Occupancy, Utilization, Idle Time, Shrinkage, and Head Count Reports. I conduct market intelligence studies to gather insights on the job market and vendor landscape. I ensure compliance with internal policies and laws through regular audits, reviews, and implementing corrective measures. My role requires adaptability, strategic thinking, and strong project management skills.Achievements: I delivered 10+ projects and programs within budget and time, and piloted and implemented 5 programs with cross-functional teams, improving seller satisfaction, efficiency, and cost. I worked with 20+ vendors to implement customer-centric strategies, increasing retention by 15% and reducing attrition by 25%. I led 3 change initiatives and managed complex projects with 50+ stakeholders. I reviewed and reimagined 3 hiring processes and policies, enhancing talent quality and diversity, and reducing time-to-hire by 30%. I analyzed and reviewed business metrics and provided insights to leadership, improving performance by 10%. I conducted market intelligence studies and identified 8 opportunities and 4 threats. I ensured 100% compliance with policies and laws.

Role & Responsibilities: Had managed Head count planning, scheduling, and performance reporting. They ensure staff availability, analyze trends, collaborate with stakeholders, handle profile validation, and manage service levels.Achievements: executed staffing plans with 95% accuracy, managed scheduling for 500+ associates, achieving 99% SLA compliance. They reduced absenteeism by 20%, increased utilization by 10%, and ensured 100% data compliance.