Jacob Klein Email & Phone Number

Bloomfield Hills, Mi, Us

As the IT leader at Cranbrook, I oversee technology operations across the entire Cranbrook Community. I have successfully restructured IT support, enhancing efficiency and effectiveness across teams. Lead significant infrastructure upgrades. Through strategic initiatives, I’ve led the modernization of critical systems, including adoptions of cloud-based enterprise applications. I work closely with executives and community leaders to align technology strategies with organizational goals, driving continuous innovation and operational improvements.

Lead the alignment, governance, and management oversight of all Information Technology activities at Walsh College. Managed a centralized team, applying consistent account management methodologies and practices across all initiatives including the Ellucian Colleague ERP systems and all IT infrastructure. Responsible for designing the overall technology strategy, including the five-year strategic plan, and monthly and annual executive reporting. Represented and advanced technology issues at the College’s governance and advisory committees as well as communicate to the Walsh community updates and information on the status of current and emerging technologies.Lead transformation of operations into digital collaboration spaces using cloud technologies. Well prepared for Covid-19 remote work conditions, enabling Walsh to transition all staff and in person learning to remote in twenty-four hours. Significantly reduced capital and operating expenditures by migrating to more cost-effectivesolutions. Successfully migrated services to various cloud-computing platforms. Lead IT transformation initiatives during campus renovations and expansion. Significantly increased student and staff satisfaction scores for first and second level support teams. Designated information security officer and established a campus wide IT security and risk program. Committee chairperson for Walsh’s Security Awareness Committee, Academic Technology Committee, and Colleague Executive Committee.

Developed a high performing technology team that supported technologies across many organizations throughout the United States. Teams consisted of IT Service Management (ITSM) application developers and administrators, corporate telecommunications, access management services, and metrics and reporting. Evaluated short and long-term technology strategies for the service desk, supporting more than fifty nationwide customers. Established and maintained long term customer relationships by emphasizing the need to become integrated with their business needs and helping solve their problems. Managed technical teams for the geographically redundant Avaya Aura Telecommunications and Contact Center suite. Researched, identified, selected, and deployed new innovative technologies to enhance service desk agents and customer functionalities. Overall management of capital and operating budgets. Selection and implementation of new technology to optimize business processes. Vendor and customer negotiation and contractual management. Designed, coordinated, and developed long-term strategies and goals for technology solutions, ensuring adaptability as more effective emerging technology surfaced.

Managed hospital IT operations and infrastructure budgets. Supervised administration and support of servers across a multi-platform environment, including Cerner and other ancillary healthcare applications. Directed and managed interoperability of information processing environments and data communications infrastructure for meeting current and strategic long-term needs of the hospital. Directed a technical staff responsible for daily systems administration and telecommunications. Managed implementation, configuration and administration of all systems and applications, including Cerner -nets, PACS, several auxiliary clinical systems, office applications, McKesson financial systems, budgeting and contact applications, and multiple server platforms. Established green data center initiatives by restructuring of operations and server room consolidation including conversion to virtual technologies to reduce operating costs. Lead IT planning for smart room technology and infrastructure for construction of the south tower.

Lead hospital wide migration to Microsoft Active Directory from Novel. Supervised transition team during migration to Microsoft Exchange from Novel GroupWise. Implemented enterprise security patch implementation procedures and best practices. Managed Cisco network redundancy project to increase network stability. Updated fiber backbone providing network communication efficiencies. Converted several hospital acquisitions and new ventures to the hospital WAN. Hospital wide wireless implementation provided secure and public wireless communications including VoIP and data services. Instituted network and server monitoring and reporting tools providing executives with real time feedback. Provided remote access capabilities utilizing Citrix and Cisco technologies. Coordinated and lead all IT efforts during hospital’s expansive multi-million-dollar renovation project.

Engineered and administered solutions incorporating Microsoft Active Directory and Exchange, Windows servers and workstations. Managed and directed enterprise-wide security policies. Application upgrades and deployments for several clinical application systems, including Cerner PACS, Kronos, and McKesson. Improved desktop deployment processes by utilizing a central repository for desktop imaging.

Flint, Mi, Us

Assisted in day-to-day IT infrastructure operations support. Deployment of networking and desktop devices throughout the Hospital campus. Implemented desktop imaging processes to streamline deployment to end-users. Provided technical guidance and assistance to IT staff on server and workstation troubleshooting, configuration, and security. Developed, managed and supported customer websites. DNS management, SQL database integrations with web front-end applications. Participated in several document imaging application deployments to healthcare organizations.