Dynamic and results-oriented professional with a proven track record in program management, customer success, and sales leadership. With extensive experience across landscape design, SaaS platforms, and nonprofit management, I excel in driving impactful youth programs, enhancing customer satisfaction, and leading high-performing teams. My background includes developing and implementing comprehensive curricula, managing significant budgets, and fostering strategic partnerships to deliver exceptional results.In my current role as a Program Manager at RUUL, I lead the design and execution of programs for youth, including summer and after-school sessions. I’ve successfully managed budgets, formed valuable partnerships with community organizations and The Ohio State University, and driven marketing and data management initiatives to optimize program effectiveness and outreach.Previously, as a Customer Success Manager at eTailPet, I managed a diverse portfolio of 100+ accounts, facilitating efficient onboarding, developing SOPs, and leading the successful rollout of a new POS system. My role required a keen focus on customer adoption, upselling, and cross-functional collaboration, achieving exceptional retention rates and customer satisfaction.At Demandforce, I oversaw a substantial portfolio of dental practices, ensuring HIPAA compliance and leading onboarding, retention, and renewal processes. My strategic approach to managing customer accounts and developing SOPs contributed to significant improvements in engagement and retention metrics.My career began at Sprint, where I honed my sales and leadership skills as a Sales Supervisor, managing a team of sales representatives, forging strategic partnerships, and optimizing store operations.