Drive the adoption of cutting-edge cloud platforms, automation solutions, and modernized application architectures. Spearhead initiatives to streamline deployment processes, enhance system reliability, reduce costs, and support organizational agility.• Strategic Vision & Leadership:Provide executive leadership by defining and executing the overall vision and strategy for enterprise application services, ensuring alignment with organizational objectives. Champion innovation in application infrastructure and enterprise systems, leveraging cutting-edge tools such as Microsoft Azure, AWS, Redis, and Kafka to drive business growth, operational efficiency, and competitive advantage.• Governance, Compliance, & Risk Management:Lead governance and compliance efforts, ensuring all enterprise applications meet regulatory standards, adhere to security protocols, and align with internal governance frameworks. Proactively identify and mitigate risks to safeguard organizational assets.• Cross-Functional Collaboration:Partner with executives and leaders across product, IT, engineering, and operations to define and execute the organization’s technical roadmap. Serve as a trusted advisor and key contributor in shaping technology strategies that enable business success.• Operational Excellence & Continuous Improvement:Foster a culture of continuous improvement by driving initiatives that increase system uptime, optimize costs, and enhance application performance. Utilize tools such as New Relic, Zabbix, and PagerDuty to proactively monitor systems, identify issues, and implement solutions swiftly.

Oversee and ensure round-the-clock operational availability and peak performance for the organization's expansive web-based portfolio, featuring over 100 SaaS applications across 90+ countries. Spearhead the establishment of performance metrics, key performance indicators (KPIs), and service level agreements (SLAs) to consistently enhance IT operations. Additionally, drive the evolution of automation tools and processes tailored to facilitate system and application deployment on internal and external cloud infrastructures. Take charge of monitoring platforms, uphold compliance standards, and proactively detect and address incidents.

Successfully drove large-scale projects, including the migration of pharmacy operations to Microsoft Azure using a software development life cycle (SDLC) approach. Oversee cloud migration, disaster recovery planning, and application modernization initiatives to align technical solutions with business objectives.• Incident Resolution & Performance Optimization:Address high-complexity technical challenges by leading efforts to resolve critical incidents, optimize system performance, and design failover and redundancy solutions to prevent downtime. Innovate solutions to improve system security, reliability, and automation.• Cross-Functional Collaboration:Work closely with engineering, product, and operations teams to ensure technical solutions align with business needs. Partner with stakeholders to execute transformative projects that enhance system performance and support organizational growth.• Mentorship & Leadership:Mentor senior and mid-level engineers, providing technical leadership to solve complex problems and implement best practices. Lead knowledge-sharing initiatives and foster a culture of continuous learning and innovation across teams.• Driving Continuous Improvement:Explore and implement cutting-edge technologies such as cloud platforms, containerization, and DevOps practices. Champion system automation and modernization efforts to enhance scalability, performance, and cost efficiency.• Key Achievement:Successfully led the migration of pharmacy operations to Microsoft Azure, leveraging SDLC methodologies to ensure a seamless transition and alignment with organizational objectives.

Manage the operations of infrastructure and technical environments supporting mission-critical applications, interconnected services, and release processes, leveraging expertise in Common App, VMware, F5 Big IP, Blackboard, Ivanti, and Oracle. Utilize project management tools to develop detailed roadmaps, comprehensive plans, schedules, and work breakdown structures for operational and project initiatives.• Systems Design & Architecture: Lead the design and architecture of enterprise application systems, implementing innovative solutions to enhance performance, reliability, and scalability across the organization’s ecosystem. Drive modernization initiatives, including automation, cloud strategies, and other advancements, to streamline application support and improve operational efficiency.• Mentorship & Leadership: Fostering a culture of excellence, innovation, and collaboration. Collaborate with architects and engineers to conduct system architecture reviews, providing insights on system design and application performance enhancements. Ensure alignment with governance policies, regulatory standards, and organizational security protocols.Engage with business leaders, IT management, and stakeholders to ensure application support aligns with organizational goals, driving continuous improvement and identifying opportunities for team and process optimization.• Key Achievements:Onboarded Georgia Tech’s $30 million dining operation by assessing technological needs and delivering IT programs and initiatives on schedule.Successfully led major projects, including system migrations, consolidation efforts, and the implementation of automation solutions, resulting in streamlined operations and enhanced efficiency.

Led teams responsible for delivering exceptional end-user support to customers located in the United States. Formulated operational policies and procedures, optimizing the utilization of services and applications for maximum efficiency. Collaboratively engaged with cross-functional teams to apply conceptual expertise in resolving complex, high-level challenges.