Jonathan Feldman Email & Phone Number

Raleigh, Nc, Us

Asheville, Nc, Us

• Leads a team of leaders that ensures that public technology and data efforts at the City of Asheville are aligned with strategic operational plan of City Manager and City Council, and that customer and community service are central priorities.• Strategy, business planning, and reporting; board communication & presentations; business intelligence & process improvement; practical application of disruptive technologies; digital equity and broadband advocacy; community board service; community organizer; customer and user-centered design; data-driven result champion; financial management; revenue and service enhancement.

Wrote regular column for print magazine and website. Researched and wrote analysis papers and feature articles. Focused on areas of IT leadership, management, innovation, and implementation of emerging digital technology.

Us

• Successfully realized key performance goals, e.g. converted product customers to service customers• Mentored & coached network engineers (Cisco, Windows, Linux, security); established professional development framework • Created & marketed new service offerings (network policy, planning, business continuity, security assessments)• Successfully delivered consulting projects to large customers, up to $1B revenue size• Handled serious customer service issues; retained clients• Performed business analysis for key clients, e.g. discounted cash flow valuation of technology implementation• Developed team processes and project management procedures, leading to better service for customers• Customer sample: City of Savannah; Darby Bank; Great Dane Trailers; The Heritage Bank; South University (EDMC); Meadows Regional Medical Center; The United States Army; The Veteran's Administration

Savannah, Ga, Us

* Led technology infrastructure division* Acted as information technology liaison to department heads and elected officials* Wrote and implemented security policies and technology solutions: acceptable use policies (AUP); standard operating procedures (SOP); desktop lockdowns; firewall services; mail relay filtering; proxy services; virus and active content protection.* Ensured that physical and data security was built into all technology job functions and projects* Handled critical customer service and law enforcement issues, e.g. Police 911 dispatch center service issues

M.S., Management Of Technology

Ba, English

Certificate, Municipal Administration; Public Executive Leadership Academy