Karan Mehra Email and Phone Number

Drive the shift from organizational to customer centric behavior. Dissolve organizational silos and build cross-organizational priorities that are customer centric, digitally oriented and simple. Enable cultural change.Assist the Wireless CEO and COO in facilitating effective decision-making. This requires assessing CEO requests to determine the proper course of action to drive resolution. I enable stakeholder management for effective decision making.Responsible for driving the creation and implementation of Top 10 Operational Priorities for wireless. This is a catalyst to shift from an organization-centric to cross-organizational mindset. Partner with business owners is key in defining and meeting objectives, key performance indicators (KPI’s) and desired outcomes for their respective operational priority. Establish a framework to connect the program scorecard and KPI’s to the CEO dashboard, which drives accountability and business outcomes.

Bench-marked Verizon finance against world class finance organizations from an efficiency and effectiveness perspective. This lead to the establishment of the Transformation Office chartered to develop, stakeholder and affect a multi-year plan to drive Verizon finance to world class standards.Oversaw Change Management as a critical component enabling finance transformation – aligning and preparing leaders, building commitment and establishing readiness.Established a Transformation PMO responsible for prioritizing a portfolio of projects, establishing a road-map, creating an integrated program plan, managing issues and risk and defining and tracking program benefits.Created and drove a multi-tiered governance model comprising of a steering committee, finance and business unit stakeholder groups, global process owners, executive and business process councils. Worked with leadership to establish, empower and enable roles within the governance model. This fostered timely and effective decision making. Drove organizational design comprising of a top down and a bottom up view of the future state organization. Partnered with human resources to enabled the definition of the finance capability model comprised of skills and capabilities, which in-turn enabled the creation of a career lattice framework. I was a key stakeholder in the design and development of three learning maps that enabled visual learning and orientation for new and existing talent – powerful answers, finance journey and my career in finance.Worked with governors, mayors and other elected officials to drive the location selection process, including incentives negotiation to establish finance centers of excellence in Lake Mary Florida and Tulsa Oklahoma.Established a location consolidation framework, including talent acquisition, process documentation, knowledge transition, disaster recovery and business continuity planning, compliance, information technology and real estate components.

Established the global resourcing program office to develop strategy, policy and to drive execution for globally sourced projects from India, Philippines, Eastern Europe and LATAM. Subject matter expert in educating and assisting lines of businesses unfamiliar with the global landscape to strategize and develop a plan to effectively conduct work from global locations.Worked with legal, security, privacy and export control to develop a global clearing house – a framework that helped assess the sensitivity of information/ systems, and how to best manage their access from global locations. The development and implementation of this governance model drove compliance.This role necessitated bridging cultural divides and managing client expectations, which helped them deliver on commitments utilizing geographically diverse teams.

Co-founded Verizon India as a 100% owned subsidiary of Verizon and drove its growth from inception in a single city to over 4,500 resources with a multi city presence.Partnered with Law Firms in India, New York, Singapore and Hong Kong, to drive negotiation of contracts for rent and lease, export control and special economic zone requirements. Standardized human resource policies followed in the U.S. in accordance to Indian laws and guidelines.Expanded Verizon India operations from a single organization test case to an IT organization wide subscription model.Drove disaster recovery and business continuity strategy and framework for the India and LATAM subsidiaries.Drove the largest implementation of a virtualized computing environment, safeguarding and managing information being accessed.