Leonardo Cezar Neves Email & Phone Number

Minas Gerais, Brazil

Managing and prioritizing Product Backlog to achieve business goals and objectives, experience in web products and e-commerce.Facilitating Scrum ceremonies: Daily, Planing, Review, and Retrospective.Writing clear and actionable user stories, transforming strategies into detailed requirements and defining key metrics and success criteria.Direct management.

Client: GloboI work in a team whose purpose is to democratize information security data. I support my team from the moment of acquisition to visual construction (Data Viz), interact with various sectors, understand their indicator needs, and transform them into strategic and tactical information through the Looker tool. I use Jira for tracking and managing.

As a Scrum Master of a Data Analytics team with a focus on Digital Customer Service channels, I was responsible for ensuring the team's effectiveness and self-organization by facilitating Scrum ceremonies, proposing improvement solutions, and transparently documenting processes.I identify and remove any impediments that may hinder the team from achieving.

Scrum Master of 6 specialized teams:Systems Support.Web and AI Systems Support.Software Development.Infrastructure.Information Technology Microinformatics.Cyber Security.Use of Agile methods Scrum, Kanban and Lean.Use of Agile metrics to monitor team performance indicators (Throughput, Lead Time, Cycle Time).Facilitation of Scrum ceremonies: Daily, Sprint.

• Monitoring and control of invoices in the Information Technology department.
• Management and preparation of Information Technology service contracts.
• Creation of tracking spreadsheets tailored to the department's needs.
• Participation in the Information Technology Master Plan.
• Participation in Strategic Planning.
• Service Desk management, adding more than 5 company sectors to the tool, optimizing their service processes, consequently reducing response time to demands, and improving indicator management. Use of ITIL to.

• Receiving, archiving, and processing invoices.
• Contract management.
• Administrative processes.
• Report creation.
• PDCA cycle for improvements.

Direct customer support via phone, reception, verification, and invoice issuance.Administrative routines, creation, and development of tracking spreadsheets.

Trainee

Volunteer consultant with experience in the healthcare sector in Minas Gerais.Extraction of data from public databases, data modeling to generate information for writing articles with the intention of positively contributing to the healthcare mapping in the state of Minas Gerais.

Analysis and Project Development for Participation in the Latin America Competition.

Bacharelado Em Administração, Health Services Administration

Product Management

Tecnólogo, Logistics, Materials, And Supply Chain Management

Ciências Econômicas (Interrompido)