Lisa Green Email and Phone Number
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A technology executive with recognized leadership in the ownership and management of complex technology and service portfolios. Successful in managing large cross-functional teams with budgets up to $180m and large outsourced agreements, in parallel to leading multimillion-dollar resilience and cost saving initiatives.Extensive experience applying service management best practice, with award winning results, in the banking and telecommunication sectors.A strategist and technology leader with proven expertise in translating business needs and problems into technical solutions, with a passion for driving improvement to customer experience through the application of data analytics.• Definition and execution of enterprise wide data and analytics strategies• Design and implementation of organisational change, including large transitions to agile methodology • Extensive expertise in driving improvement to customer experience, achieving great results through data-driven insights, strong business engagement and people leadership. • Track record of portfolio transformation and service improvement through strong execution of best practice service management, driving enhanced value to the business. • Built and led cross functional teams supporting a variety of business areas and locations• Accountable budgets of up to $180 Million and successfully delivering multi-million dollar resilience, productivity and cost saving initiatives.• Demonstrated management and governance of internal and external supplier relationships, including elaborate support arrangements due to the size and complexity of services.• Proven ability to manage risk and security with repeated success in identifying and resolving issues and implementing robust controls• Expert in IT Service Management and Project Methodologies with industry recognised credentials. • Active diversity and inclusion advocate, including dedicating time to support current and future women in the IT industry and supporting Mental Health initiatives• Steep career advancement through exceptional execution, commitment and self-led professional development
Telstra
View- Website:
- telstra.com
- Employees:
- 35339
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Data And Ai Solutions ExecutiveTelstraBrisbane City, Qld, Au
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Data & Ai Solutions ExecutiveTelstra Aug 2023 - PresentDriving the scaled adoption of AI and advanced analytics, with integrated, reusable AI capabilities to improve customer experience, optimise our business and reduce time value.
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Customer And Data Intelligence Group OwnerTelstra Aug 2022 - Sep 2023Delivery and ownership of capabilities that enable the management of Telstra’s customers and provide personalised and enhanced journeys through:- Enabling the migration of customers on to strategic customer relationship management capability and rationalisation of legacy assets- Establishing high-quality sources of truth for customer data- Delivering Data-driven, personalised customer experiences, services and products that maximise every interaction with a customer and deepen relationships- Delivering and operating resilient advanced analytics capability enabling the ethical adoption of AI at scale and democratisation of our data assets, leveraging mature MLOps practices- Enable responsible business practices and meet regulatory requirementsThis includes accountability of technology assets including Telstra’s CRMs, marketing and communications capability, and data and analytics platforms enabling all segments, channels and products.
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Group Owner - Customer IntelligenceTelstra Sep 2021 - Nov 2022Delivering industry leading data and AI capability to enable personalized customer experiences, facilitate the adoption of AI in Telstra’s critical processes and embed advanced analytics into Telstra’s products and solutions. I am also actively collaborating with other mobile operators on how AI is responsibly adopted in the industry and how mobile big data can be leveraged to address our biggest challenge, climate change
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Data Solution Engineering Chapter Lead PrincipalTelstra Jul 2020 - Sep 2021Brisbane, Queensland, AustraliaLead a chapter of 200+ Data Solution Engineers with capability to build operational grade applications using data and enable new capability, products and services across Telstra. In a DevOps model, data solution engineers are responsible for maintaining, updating and life-cycling solutions and applications across a range of use cases. Type of work includes:- Operationalising, supporting and maintaining data solutions- Building automations in data environments and across IT systems- Building, supporting and maintaining operational grade machine learning solutions- Curating data sets for application building and data labs- Data Visualisation and presentationKey focus at present to transition a workforce of ~1300 to Telstra's Agile operating model and working across Telstra to deliver a holistic workforce management strategy for data analytics and management.
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Chief Data Officer And Coe ExecutiveTelstra Jul 2020 - Aug 2020Brisbane, Queensland, AustraliaSecondment to the role as Telstra's Chief Data Officer and COE lead. The CDO ensures easy access to high quality data via a enterprise-wide data and analytics strategy, underpinned by a governance framework and strong engagement across the data and analytics community to enable efficiency, increase the profitability and lower the business risks to Telstra’s business units.
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Data Products & Enablement PrincipalTelstra Feb 2019 - Jul 2020Brisbane, AustraliaMaximizing the value of data assets through the development and execution of Telstra’s data and analytics strategy, ensuring alignment with technology roadmaps and catering for the current and future needs of the business. Through a mature engagement model, including the creation of the Telstra Data Council, the role is responsible for ensuring alignment in priorities and optimizing investment, whilst maturing data literacy across the organisation. Successfully completed the design and transition of Data and Automation Solutions to a mature agile model in line with Telstra’s T22 strategy.
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General Manager Service ManagementTelstra Jan 2016 - Feb 2019Sydney, New South Wales, AustraliaPrimary goal of driving improvement to customer experience through the application of mature service management practices and tighter business engagement. Coupled with the delivery of data-driven solutions that provide insight into a customer’s experience whilst utilizing the network or interacting with both digital and assisted channels, the team delivered lasting improvements to both customer experience and business process.
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Executive Manager Service ManagementCommonwealth Bank Nov 2014 - Jan 2016Accountable for IT Service Management and ownership of bank-wide product and supporting systems, including CBAs SAP Core Banking Platform, CRM Systems, dedicated product systems, document management solutions, personalisation, credit decisioning and pricing platforms. The portfolio supports all aspects of the banking business including Commercial Lending and Retail product businesses such as Home Lending, Personal lending, deposits and credit cards. In addition, the portfolio supports internal support units such as our large Group Operations teams that support the business processes. -
Executive Manager Product & DeliveryCommonwealth Bank Apr 2014 - Nov 2014Sydney, AustraliaResponsible for IT Service Management and ownership of product and decisioning systems, supporting industry leading retail product businesses such as home and personal lending. Success in the role has a direct impact in CBAs renowned customer service standards and requires strong business engagement and portfolio management to ensure the current and future health of the IT Services. Selected Accomplishments• Development of long term plan and business case for multi-million dollar resilience program• Improved customer satisfaction scores, increasing overall team metric to above department level averages• Champion in mental health, including membership on the Group-wide forum developing policy, process and tools for staff and management
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Executive Manager Branch & CommseeCommonwealth Bank Sep 2012 - Apr 2014Sydney, AustraliaA complex role, accountable for IT Service Management and planning for some of the Banks critical IT systems, such as CommSee, along with end to end responsibility of IT delivery into the Branch network. The Group’s CommSee Service is a large, comprehensive and heavily utilised platform employed across customer facing teams, product functions and internal support units. Facing off to all areas of the organisation required strong business engagement, ensuring the portfolio supported existing business processes and evolved to meet future needs. Historically, weak service management had led to a myriad of issues and increased business risk. Implementation of stronger industry recognised practices resulted in a significant capability and maturity uplift.Selected Accomplishments• Created a successful business case to refresh a large infrastructure portfolio• Realised over $10 million cost savings through better management of IT assets • Recipient of the Women in IT Leadership award due to the role commitment and the promotion of diversity and women in the IT industry
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Executive Manager Commercial Lending And Asset Finance SystemsCommonwealth Bank Aug 2011 - Sep 2012Accountable for IT Services supporting multi-billion dollar business functions such as Commercial Lending, Asset Finance, Margin Lending, Cash Management and Trade Finance. Through strong leadership of a direct team and large supplier base, along with service management processes such as IT service continuity, incident, problem, change and release management, the portfolio was transformed into a cost effective, value add IT service supporting the business.Selected Accomplishments• Generating a business case and securing an additional multi-million fund ongoing IT resilience annually• Reduction in IT incidents by 600% through the implementation of robust service management processes
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Service And Systems ManagerCommonwealth Bank Apr 2010 - Aug 2011A recognised IT Service Manager providing end to end service management for a variety of internal business areas, such Human Resources, Marketing & Communication, Office of the CEO and Legal Services. Scope of the portfolio included a large array of systems such as Learning platforms and business supporting systems, and external services including online platforms such as Commbank.com.au. Successfully led a cross functional team providing service management, service delivery and enhancement functions through superior business engagement and executionSelected Accomplishments• Played a key role in the implementation of one the Banks first Software as a Service solutions• Significantly increased the maturity and resilience of the banks online channel, Commbank.com.au
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Service Delivery ManagerCommonwealth Bank Dec 2008 - Apr 2010Acting as the voice of the customer and through exceptional business engagement I successfully provided services to internal business unit within Human Resources, Marketing & Communication, Office of the CEO and Legal Services. A key aspect of the role was translating both the needs of the business into IT solutions and also ensuring the business understood the services they consume, liaising with internal and external providers to ensure needs were met and expectations exceeded.Selected Accomplishments• Recipient of CBAs Annual Service Management Best of the Best – Customer Advocate of the Year
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Process And Tools Specialist/Pmo ManagerCommonwealth Bank Jul 2008 - Jan 2009Sydney, AustraliaResponsible for the Program office functions, including P&L management, project reporting and governance for CBAs supporting the multi-million dollar Anti-Money Laundering and Counter Terrorism Finance Program. Selected Accomplishments• Recipient of a number of customer service awards
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Pmo AnalystCommonwealth Bank May 2007 - Jul 2008Sydney, AustraliaBusiness Unit Champion for Support Functions in the Group Wide Project Governance and Delivery Excellence program that has since won several CEO awards and Industry awards.In addition, I gained experience in all aspects of PMO management and Program management support. Maintain a full repository of program/project information in conjunction with Project / Program Managers. During my time in this role I improved the guidance, education and support to the project management community and provided resource reporting to senior management. The role also required me to act a Business Unit Champion, provide guidance and support to customers such as Finance Services, Risk Management, HR, Marketing and Comms and Office of the CEO.Selected Accomplishments• Implementing improved processes for project reporting and governance• A key member of an industry and CEO award winning initiative that transformed the delivery and governance of projects across the Group
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Enterprise It GraduateCommonwealth Bank Jan 2007 - May 2007Sydney, AustraliaI joined the Commonwealth Bank as one of 10 IT graduates in 2007. During my time as a graduate I improved a number of PMO processes and tools used for resource management, including the process of obtaining and reporting management information in order to more effectively manage resource allocation.I was promoted from my graduate role in 4 months due to performance
Lisa Green Skills
Lisa Green Education Details
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Business Systems
Frequently Asked Questions about Lisa Green
What company does Lisa Green work for?
Lisa Green works for Telstra
What is Lisa Green's role at the current company?
Lisa Green's current role is Data and AI Solutions Executive.
What is Lisa Green's email address?
Lisa Green's email address is li****@****.com.au
What schools did Lisa Green attend?
Lisa Green attended Monash University.
What skills is Lisa Green known for?
Lisa Green has skills like Stakeholder Management, Itil, It Service Management, Sdlc, It Strategy, Banking, People Management, Service Delivery, Change Management, Incident Management, Service Management, Vendor Management.
Who are Lisa Green's colleagues?
Lisa Green's colleagues are Rory Semple, Ken Ditchburn, Rod Sawtell, Peter Fluboni, James Gibson, Jessica Cook (Hobday), Julian Dennis.
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Lisa Green
Sydney, Nsw3gmail.com, asx.com.au, asx.com -
3veda.com.au, quantium.com.au, mastercard.com -
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