Matt Jones Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

The role—in brief: 📌 Lead Risk Strategy and Management 📌 Implement Privacy by Design📌 Develop Governance Models 📌 Executive Training and Advisory 📌 Ensure Legal & Regulatory Compliance ManagementSummaryAs a trusted advisor to the business, I lead a team of Governance, Risk & Compliance professionals to enable value protection and value creation. I have a sound knowledge and understanding of International Privacy Program Management and lead this function for Datacom Connect✅ Implement a range of governance, risk and compliance frameworks, obtaining stakeholder buy-in, setting risk objectives and developing governance models.✅ Implement Privacy by design within the business, setting privacy program scope, building frameworks, facilitating data assessments, privacy impact assessments and establishing privacy governance models✅ Lead the integrated management system to ensure ISO certifications for ISO 9001, 27001 & 14001

Sydney, Australia

The role—in brief: 📌 Risk Strategy and Management 📌 Program Leadership 📌 Executive Training and Advisory 📌 Compliance Management*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~SummaryProtect the 6,000-employee business and pave the way for sustained growth by building a proactive risk culture, establishing a commercially focused risk management approach, and advising the executive team on risk-related priorities and functions. Monitor certifications and ensure appropriate governance across all areas of the organisation.✅ Developed a risk management framework and “risk appetite statement” to safeguard the business after a period of exponential growth. Pinpointed needs, gained executive buy-in, set goals, structured processes, and established a communication plan to educate individuals and teams.✅ Increased awareness by training the executive team on risk management.✅ Mobilised leaders and employees at all levels to accept accountability for key aspects of the risk program—improving engagement and compliance across the board.✅ Fuelled continual growth through certification to ISO standards (ISO 9001, ISO 27001, and ISO 14001), and working with stakeholders to deliver superior service in compliance with industry/commercial requirements.

Sydney, Australia

The role—in brief: 📌 Process Redesign and Improvement📌 Performance Optimisation📌 Business Growth 📌 Opportunity Analysis*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~Summary: Tapped to improve effectiveness of the sales team by eliminating inefficiencies and accelerating tender response efforts. Systematically explored and embraced scoring processes for government bids/tenders, and recommended process improvements to improve sales outcomes—ensuring a seat at the negotiating table and opening doors to new business.✅ Played vital role in securing three of the company’s largest deals to date—expanding business four major government clients generating millions-of-dollars annually with a tens-of-million-dollar profit margin.✅ Positioned Datacom to hold a greater % of government contact centre engagements in Australia.✅ Doubled forecasted revenue and margins for the division in 18 months.✅ Contributed to the team that secured government funding to open new site in Adelaide with 1,000 employees.✅ Improved decision-making and protected the bottom line by partnering with the commercial team to build a bid/no bid model that analysed new business opportunities based tangible gains to the business.

Sydney, Australia

☛ Role tenureBusiness Manager ▪ 2016 to 2017 Knowledge Manager ▪ 2016*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~The role–in brief:📌 Risk Identification and Management 📌 Leadership and Stakeholder Influence📌 High-level Advisory and Support*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~Summary: Pioneered and directed processes to support the Managing Director (MD) of Datacom Connect in commercial operations. Minimised risk via relationship management, board report writing, and business case development. Represented the MD in executive meetings. In prior role, implemented Enterprise Knowledge Management in contact centre operations.✅ Defined this role from its inception and served as a trusted advisor to the MD and executive team.✅ Stripped back the complexity of multiple projects and rapidly changing priorities, making room for the MD to tackle strategic challenges and accomplish long-range goals.✅ Listened to perspectives of employees and other stakeholders, talked through situations, and offered recommendations to anticipate and resolve issues before they escalated.✅ Facilitated development of Enterprise Knowledge Management for Datacom’s outsource contact centres.✅ Consulted with customers and led projects delivering leading-edge technologies, frameworks, and business practices to enhance customer-facing knowledge management.

Sydney, Australia

Roles: Manager, Outsourcing and Fulfillment: 2014 to 2015 Team Leader, B2B Sales Support: 2013 to 2014Roles in brief:📌 Compliance and Quality Management📌 Strategic Planning📌 Service Excellence 📌 Performance and Document ReviewsSummaryEarned promotion to improve commercial operations by leading Nespresso’s contact centre outsourcing and fulfillment strategy and operations. Determined priorities and monitored performance to ensure compliance with KPIs, SLAs, and quality management guidelines. Facilitated procurement, billing, and operational reviews.✅ Established outsourced contact centre from the ground up, with accountability for commercial operations, system implementation, process development, training, management, and reporting.✅ Motivated employees to deliver world-class service and customer satisfaction—and accelerate order fulfillment processes across all product lines.✅ Performed in-depth reviews of operations, supply chin, sales, and contracts, and processed monthly purchase orders. ✅ Managed relationships with legal, procurement, financial management, and other outsource partners.

Sydney, Australia

☛ Role in brief:📌 Best-in-Class Service📌 Legal and Regulatory Compliance 📌 Operations Management 📌 Financial AccountabilitySummaryDeveloped, scaled, owned and directed a service-oriented business with 24-hour operations. Quickly established a reputation for excellence in serving prestigious clients; provided best-in-class quality and attention to detail. Launched marketing programs to boost visibility and revenue. Hired, trained, and developed employees.✅ Expanded from zero to seven major clients, including some of the largest companies in the country.✅ Provided unequalled service to high-profile executives, athletes, and celebrities.✅ Created industry-leading product and service, grew the business, and negotiated its profitable sale in 2013.

Sydney, Australia

Roles:Manager, Europe and US: 2005 to 2006Account Manager: 2001 to 2005Roles in brief:📌 Risk Assessment and Mitigation 📌 Complex, International Deal Negotiations📌 Team Building and LeadershipSummary: Received high-level promotion to head the international commercial arm of Singtel Optus, with specific focus on the Wholesale Voice Business. Formulated strategy, controlled P&L, and supervised account managers in Australia, Singapore, Europe, and the United States. Reviewed, negotiated, and closed agreements with international partners.✅ Performed deep-dive operational reviews of tax, legal, and credit information to ensure internal/external compliance.✅ Coached and led a team of eight account managers to manage hundreds-of-millions-of dollars in revenues.✅ Provided diplomatic and timely dispute resolution—bridging gaps between the corporation and international partners.

☛ Role in brief:📌 Product Development and Management📌 Risk Assessment📌 Stakeholder Relations📌 Agreement NegotiationsSummaryProvided end-to-end lifecycle management for the Australian arm of the global C&W IP product suite rollout. Managed all phases of this network infrastructure project—driving product concept through commercialisation and launch.✅ Developed commercial product from the ground up. Negotiated supply agreements, set pricing, coordinated marketing/launch activities with the parent company (United Kingdom), and reached targeted customers including wholesale ISPs, corporations, government agencies, and universities.✅ Steered business case justification through the Capital Review Board for network/equipment purchases.✅ Expedited design and commercialisation through collaboration with engineering, operations and provisioning, billing, marketing, and finance teams.

Sydney, Australia

Certified Information Privacy Manager, Privacy, Cipm

Diploma Of Integrated Risk Management, Risk

Education record