Michaela Smith Email and Phone Number

- Assesses and identifies member strengths, needs, concerns, and preferences through interviewing, observing, and administering structured instruments, to collect data about the member’s health, function, behavior, mental health, cognition, environment, finances, and support system.- Performs advanced clinical assessments and provides clinical knowledge of emotional disorders, chronic health, medication issues, substance use disorders, communicable diseases, and advanced directives.-Implements care plans through coordinating services and interventions by referring, educating, negotiating, and mediating with members and formal or informal providers.-Manages and monitors the ongoing provision of and need for care by monitoring the delivery and quality of services and interventions provided. Performs ongoing monitoring of member status and satisfaction with services and makes adjustments to care plans as needed.

-Led, guided, and coached a team of case managers, ensuring they have the training and tools needed to ensure members are receiving the services and benefits they need. -Initiated individual performance plans based on key performance indicators.-Attended stakeholder meetings, support case managers with complex situations and serve on stakeholder committee meetings to represent RMHS.-Conducted interviews and make decisions regarding hiring new employees.-Responsible for organizing, managing and assigning work to case management teams.-Created training around new policies and procedures and implementation of desk level procedures and monitoring progress.

• Successfully navigated state-awarded contract transition to new agency, Rocky Mountain Human Services. • Complete mandatory needs-based health assessments to identify member strengths and needs through utilization of standardized interview and observation tools• Facilitate person-centered goals, plan of care and coordinate services and interventions through referrals, education and mediation with external providers• Establish effective collaboration among all parties of a member’s health care team• Maintain knowledge of regulations, policies and procedures regarding current public assistance programs and community resources• Successfully managed a case load of 170 clients while adhering to state-mandated requirements and giving each client individual and personalized attention and focus

• Completed mandatory needs-based health assessments to identify member strengths and needs through utilization of standardized interview and observation tools • Facilitated person-centered goals, plan of care and coordinate services and interventions through referrals, education and mediation with external providers• Establishedeffective collaboration among all parties of a member’s health care team• Maintained knowledge of regulations, policies and procedures regarding current public assistance programs and community resources

• Provided daily customer service to clients and residents in both English & Spanish• Lent expertise and provide strict guidance to adhere to all fair housing laws • Acted as Spanish-speaking liaison for immigrant and newly-settled individuals to assess eligibility for housing all while strictly adhering to non-discrimination statutes• Kept meticulous records, manage property database, and act as agent for property owner to ensure a safe and comfortable living environment for all residents

- Engaged stakeholders in underserved communities in identifying their Farm Bill priorities & provided advocacy training & support to amplify their voices. - Created talking points for community advocates & residents on the Farm Bill & compiled & distributed updates on the bill's progress to partners. - Helped plan and execute community forums, neighborhood leader trainings and outreach efforts around the Farm Bill.

- Built templates for legislative testimony for community partners for Senate Bill 95 - Created talking points & arguments for a bill that aimed to reduce the restrictions on low-income Kansan families from receiving federal cash aid- Provided procedural assistance to facilitate legislative testimony for interested parties - Assisted day-of for Health & Human Services and Taxation committee hearings

- Consulted with on-site pantry manager to increase health awareness for pantry clients- Provided insight to improve the effectiveness & overall health promotion of the pantry - Created informational signage & educational tools to demonstrate nutrition principles - Wrote newsletter articles to inform the local community about public health issues

- Oversaw & coordinated 100+ volunteers, on-site specialized services & community outreach partners to offer groceries & referrals to over 6,000 low-income individuals per month- Compiled & analyzed statistics to gauge & improve effectiveness & delivery of services- Led a pilot nutritional education program to teach clients about healthy eating & living- Effectively communicated in both English & Spanish SOVA program policies & goals

- Provided administrative & volunteer support to bring an anti-bullying program to low-income Denver Public Schools - Established a financial & budgetary reporting system to handle all organization financials - Created email & event marketing campaigns & compiled comprehensive financial, programmatic & fundraising reports for executive team & board- Instituted a new system for tracking, training & recruiting volunteers, attracting 625 volunteers to spread the anti-bullying message to 2,500 students in 25 schools

- Processed all accounts receivable/payable, & managed financials in Peachtree for Smart-Girl’s middle school mentoring program - Updated & tracked all donors, volunteers & participants in Constant Contact & CiviCore- Acted as front office representative & primary contact for staff, board & community

- Executed a successful field program to win historically Republican Larimer County by 1759 votes for Senator Bennet (D), who carried the state by only 0.9% to retain his seat- Effectively communicated the campaign message to recruit volunteers - Engaged, managed, scheduled, & retained over 100 volunteers - Tracked & allocated resources to maximize voter contact in key precincts

- Secured $80K in start-up funds to open specialty recreation retailer- Oversaw $250K annual sales, employee payroll, scheduling, & inventory management- Thrived in daily customer service & community outreach for local & tourist populations - Managed a database of over 800 customers for use in creative promotions & branding- MWRec was named 2008 Business of the Year by the Polson Chamber of Commerce

- Campaigned in my community to help pass landmark health care reform legislation - Contacted voters & constituents to raise awareness & support for the ACA - Researched effective talking points & produced policy analysis for phone bankers, canvassers & field staff to convey an impactful & successful message- Strategized targeting critical voters & legislators essential to passing this bipartisan deal