Michelle Seymour Email & Phone Number

Townsville, Australia

Townsville, Australia

* Administration support to Volunteer Manager, Team Leaders and their team members* Preparing meeting agenda and taking minutes for Community Network Meetings* Assisting Volunteer Manager with registering new volunteers, compiling and collating documents * Creating and updating procedures for Volunteer Coordination and Induction* Archiving Case Files and database maintenance including scanning and data entry - Infoxchange Service Record System software* Reception duties, as required

Townsville, Australia

Queensland, Australia

Client relationship management of 100+ client portfolio, including National and State-based retailers, Advertising Agencies and various levels of Government.Create and manage diary and appointment schedule with clients via Salesforce and OutlookManage and build relationships with internal stakeholdersManage national and local area marketing campaigns (head office to store level)Manage call schedule to both head office and store contactsManage and resolve difficult client conversationsManage daily workload and delegate tasks to Account Coordinator team to ensure multiple weeklydeadlines were metPrint management of client promotional material from liaising with design team to printCreation of detailed proposals in response to requests for tendersEstablishing client needs and recommending productsEducate and provide geo-demographic targeting, digital (SMS, Email) products to client baseAbility to work autonomously and within a team environmentForecasting, budgeting and variance analysis of sales budget, client debtors and account activity.Providing assistance to Accounts to ensure timely debtor managementConsistently reached and exceeded Key Performance IndicatorsFacilitated training of new / existing staff on various sales related products and/or processes resulting in workplace efficiencies: Time Management (new staff) Difficult calls and Conflict Resolution (2010) MS Excel Training in particular VLOOKUP and Pivot Table training (2011)2015 Award for Outstanding Customer Service2014 Award for Outstanding Customer Service2007 Queensland Rookie Account Manager of the Year

Queensland, Australia

First point of contact for client portfolioManage client relationships via phone and emailPrepare and manage client correspondenceDirect marketing campaign managementStock inventory and managementManage and resolve difficult client conversationsProcessing new sales leadsAbility to work autonomously and within a team environment2005 Account Coordinator of the Year Award

Queensland, Australia

Day to day administration - tasks to support the team as required or anticipatedCreate, prepare and proof of documents in Microsoft Word, Excel, Powerpoint - correspondence, sales quotes / contracts, presentationsPreparation and distribution of meeting minutes Meeting organisation and room schedulingHandling inward and outward mailManage and maintain office equipment suppliesResearching and provide new sales leadsReception duties as requiredContact with clients via phone and emailManaging direct marketing campaignsStock inventory and managementAbility to work autonomously and within a team environmentTyping speed 60wpm

Queensland, Australia

Conduct telephone interviewsExcellent communication skills and client liaising abilitiesConsistently reached and exceeded Key Performance IndicatorsKnowledge of UNIX and SurveyCraft softwareAchieved 84% Survey Completion Rate (exceeding 75% SCR requirements)

Queensland, Australia

Developing and organising newsletters, and promotional materials (brochures, posters)Assisting in tournament and event organisationCompleting assigned research projectsLiaising with colleagues and membersAnswering phones, mail outs, scanning, photocopyingAbility to meet deadlinesProviding assistance to ensure timely debtor managementAbility to work autonomously and within a team environment