Mirza M. Baig, M.S Tech Management, Pgmp, Pmp, Smc, Mbb, Itil Email & Phone Number

Responsible for working closely with the firm’s partners and providing advice, recommendations and information to enable the firm to grow whilst adding additional highly sought-after services in the industry. In addition, Mirza engages in providing consulting services for clients in the area of Strategy, Process, department of corporate wide cost reduction strategies, including, managing strategic programs and projects.Overall responsibility includes:• Setting strategy and direction• Modeling and setting the company’s culture and values• Building and leading the senior executive team• Allocating capital to the company’s prioritiesExecutive Performance Benchmarks Introduced and implemented Performance Based Service Delivery model that has been called as a “Game Changer” in the industry. 51% 2016 earnings increase from Process improvements that slashed 400K in cost Revenue growth increase by 50% two years in a row Saved 300K in vendor contracts, staff expense, and cloud migration initiatives Changed the strategic direction and service model of the company that made the offerings as Niche in the industryDuties:• Managing relationships with key stakeholders.• Create and oversee strategies of all four areas of the business: Strategy, Process, Technology, and Management• Negotiating terms and closing deals.• Ensuring that all deals meet the required revenue and margin expectations.• Presiding over the organization's day-to-day, month-to-month, and year-to-yearoperations.• Supervising and overseeing all matters on the commercial side.• Developing and managing accounts.• Developing the business in new markets.• KEY SKILLS AND COMPETENCIES• Enhancing operations, business development and service delivery.• Strategic and business planning.• Able to organise and lead a planned programme of further growth.• Making high-level decisions about policy and strategy.• Setting the culture of the company

Senior consulting lead, responsible for managing and delivering consulting engagements involving transformation of IT, BPM, strategy, cost reduction, and PPM initiatives. Some of the clients include: A&E Network, HBO, Tiffany, McGraw-Hill, Verizon, Visiting Nurses of New York, and others. Delivered the following Initiatives: • Lead the formulation and implementation of Office of Strategy Management (OSM) – Including deployment of Balanced Score Card, resulting in alignment of corporate and I.T Department strategy, cost reduction in many areas, and increase of customer satisfaction by 40 percent• Lead the design and Implementation of ITIL framework. The implementation included: Service Strategy, Service Design, ITIL Service Operation, ITIL Continual Service Improvement• Lead the implementation of Lean Six Sigma framework, then lead multi-departmental Business Process Improvement (BPI) Initiatives, resulting on the average 35% efficiency and multimillion dollar per year cost savings• Conducted application rationalization evaluation, developed “to be” architecture framework, application governance framework and multi-year implementation roadmap – Resulting in 30% apps reduction thereby reducing cost by $2.5 million per year• Lead the design and implementation of In-house and outsourced Project Management office (PMO) – Resulted in $5 million dollars cost savings, and $7 million in implementing PMO as A Service Model and Departmental strategy – Resulted in $4 Million in cost savings, and 30% reduction in processes• Managed high-visibility strategic global projects

Provided consulting services to help clients deliver technology initiatives utilizing Portfolio, Program, and Project Management expertise. Key areas of experience include business & IT transformation, PMO, Program and Project Management, benchmarking, operations performance improvement and strategic resource and workforce management. Some of clients include: Johnson & Johnson, Pfizer, Novartis, HP, Northshore LIH, Realogy, Better Homes and Gardens etc. Some of the initiatives delivered are:HIGHLIGHTS OF SOME OF THE MAJOR INITIATIVES DELIVERED● Transition/ Outsourcing of I.T Operations to Managed Services● Transition of Service Desk to Managed Services● Setup of PMO (Project Management Office) including Portfolio, Program, and Project management templates, processes, procedures, and governance structure● Creation of I.T department’s initiatives and budgets● Setup of Office of Strategy Management (OSM)● Post Mergers and Acquisitions Integration● Single Sign On (SSO) deployment● Primary Data Center Move● Data Center Build● Enterprise Project Management Implementation (EPM, using MS project on Office 365)● Office 365 migration● Corporate wide O/S Migration (Desktop Deployment) Projects NT, Windows 95, Windows 2000, Windows 2003, Windows XP, Windows 7) ● SharePoint infrastructure migration and implementation● Application Development (Standalone & Client Server Technology),● Web design/ Development (intra/Internet) ● SharePoint intranet design and build● Active Directory Implementation● Companywide Hardware refreshes

New York, New York, Us

Munich, De

Basel, Baselstadt, Ch

Responsible for Managing XP migration related tasks in preparation for Windows NT to Windows 2000/ XP migration. The Tasks include the following:● Project planning, tracking and managing● Inventory of applications (wrote a program to do inventory of applications on users machines)● Inventory of hardware● Applications testing and packaging● Assigning software and hardware to users.

New Brunswick, Nj, Us

● Managed the overall implementation of a multi-million dollar project at Johnson & Johnson world headquarters. ● Management all project activities to ensure project is delivered on time, within budget and according to specifications. The project encompassed 5 different sites consisting of 8 different buildings. The team comprised of five IT department managers and 40 + individuals. ● Created an overall project plan and tracking progress. ● Created and tracked budget and reported to steering committee which comprised of CIO and directors on a weekly and monthly basis. ● Conducted daily/ weekly status meetings with members of the team.

New York , Ny, Us

Responsibilities included Project Planning, implementing, and tracking the Move project. The project consisted of following: (1) Consolidation of 30 servers and backing up 260 servers, and moving the data center (2) Guardian life was scattered into 5 different buildings; this project moved all (2500+) employees and servers to a new building. (3) Migrating the servers from token ring to Ethernet. (4) Purchasing of servers, software, peripherals, NIC cards, etc. Was a Member of Tivoli Team, which implemented Tivoli in the entire organization, which included in access of 300 servers and 5000+ workstations.• Developed programs to install Endpoints, Cross Site, and Netfinity Manager, Delete old version of End Points, • Wrote Script/ program to Migrated users from one gateway to other, this program was used by entire organization to set up Tivoli Environment which comprised of 150 agencies and Head office totaling 5000+ users.

Amsterdam Zuidoost, Nl

New York, Ny, Us

● Developed control and Management of complete, IS infrastructure, including networks, data processing, end user computing, server systems and voice/data/video services. ● Enabled extensive infrastructure capability expansion, cost minimization, and service improvements through strategic partnership with technology and outsourcing vendors.● Worked on a project to create a strategic plan and streamline the IT infrastructure. ● Directed implementation of NT 4.0 migration at Atlanta location. ● Managed the implementation of Business Applications, in a client server environment. ● Managed software development organization creating database applications.

New York, Ny, Us

M.S., Technology Managment

Bachelor Of Science (B.S.), Electrical Engineering

Education record

Education record