Caron Sathekge Email & Phone Number

Caron Sathekge is a Systems Reporting And Support Analyst at CSG. They is proficient in Zulu and English.

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  Systems Reporting And Support Analyst

  Csg

  May 2023 - Present - Centurion, Gauteng, South Africa

  BMC Remedy IT Service Management (ITSM:With full access to the Helix Admin Console, I manage and update workgroups and assignment rules across Development, QA, and Production environments, utilizing tools like Data Wizard and Application Admin Console.I strategically schedule updates during weekends to avoid any impact on system performance, ensuring seamless operation for end users.Jira Ticket Management:I monitor and resolve assigned tickets, ensuring no SLA breaches while maintaining high service quality. I also analyze and assign tickets to respective team members daily on priority.Data Analysis and Reporting:I continuously help transition Excel-based reports into Power BI, saving time for stakeholders.My role includes conducting in-depth data analysis, reporting findings to stakeholders, and creating process documentation to enhance knowledge sharing and standardization across teams.Process Improvement:Reduced the missing and unapproved timecards from approximately 13,000 hours to 2,000 hours within two months of joining the company, significantly enhancing operational efficiency and helping stakeholders ensure accurate results of employee and project efforts.Leadership and Mentoring:I actively mentor colleagues in the production environment, fostering their growth and development. Additionally, I am part of a mentorship program and currently receive guidance from a C-Level executive, who advises me on various professional and personal aspects.DWP Work Order Template CreationCreating work order templates within the Digital Workplace platform and successfully mapping these templates into menu items, ensuring seamless integration and accessibility for end users.Form Buildouts: Designed and built forms associated with these work orders, and deploying them to production after testing them.Tools and Methodologies:EBS, OBI, ERP, SFDC.Jira, Confluence, Helix.Power BI, SQL, Excel.