Participating in the technical design of new applications and existing system enhancements while providing a high-level analysis of system designs. Developing highly complex application solutions that enhance existing solutions while meeting end-user demands. Providing guidance to less experienced team members to ensure knowledge transfer and clear up operational deficiencies. Executing critical root cause analysis on time-sensitive production problems.

Participated in the technical design of new applications and existing system enhancements. Performed maintenance coding on existing applications. Provided technical backing to the support team to troubleshoot and resolve end-user problems.

My primary responsibility is to help in maintaining an enterprise level application. This was accomplished by being available for scheduled deployments and upgrades, in addition to working on enhancement requests and bug fixes.

As a trainer my duties include new hire orientation with product knowledge training, basic system training in client database, side-by-side coaching, and quality assurance follow-ups. My responsibilities as a supervisor are to assist the 4-6 managers with their teams needs. This includes: assign/delegate tasks and/or jobs, train employees, enforce rules, lead and motivate team, solve daily problems, and control and evaluate performance of employees.

In addition to my duties as a customer support engineer, I was responsible for assisting in the management of a small team of 10 agents. Specifically I was responsible for carrying out policies passed down from the manager, ensure performance standards were met, and assist subordinates with jobs and/or tasks.

My responsibility was to assist customers, over the phone, to resolve their complaint, issue, or question with our clients product. My duties included taking, on average, 10 calls an hour, knowledge and understanding of DSI and DTI database systems, customer service phone etiquette, the handling of critical issues, and meeting company performance standards. Calls would range from simple customer service questions to retention or sales calls.I was also hired on to provide technical support for customers accessing our clients product through computers, iPad, iPhone, and/or any Android devices. Technical support duties included resolving registration, connection, and/or device issues.

My duties include assisting customers in their selection of rentals and other purchases. Responsibilities would also include management of various store projects, providing product knowledge of movies, games, and other products, and driving sales/performance goals.

Temporary position that involved assisting the telecommunications department in a special project. The duties and responsibilities included replacing and updating administration contact information, then transferring that information into a new database.