• Member of the IT Equity, Diversity and Inclusion team• Constructed and executed comprehensive QA test cases, scripts, and procedures to maximize software efficiency• Assessed software bugs and compiled findings along with suggested resolutions for development team members• Collaborated with developers and project managers to assess program capabilities, features, and testing demands• Proposed development and testing improvements to positively impact usability, function, and performance• Optimized test cases to maximize success of manual software testing

• Performed regression, smoke, acceptance, and UI testing on modules and full software implementations for 3-5 projects per week• Wrote complex SQL queries to help create, retrieve, and maintain data within relational databases• Tracked, prioritized, and organized defects with Jira, working with development team to facilitate timely corrections• Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing quality assurance perspective• Performed regression testing after each project release within a cross-platform environment to ensure overall product stability•Collaborated with cross-functional teams in an agile environment to create specification documentation and maintain growth of knowledge base stored in Confluence• Executed SQL queries within the company database to locate test accounts, validate user interface data, and determine areas of potential weakness in database-heavy builds• Effectively communicated project build details and statuses and clarified issues with essential members of numerous teams, including Development, Product, DevOps, and Customer Support• Created testing strategies and test cases that assisted with the execution of comprehensive, deliberate, and user-oriented tests of web application• Transferred and organized comprehensive and pertinent company information from Documize to Confluence• Focused on user experience and workflows to routinely propose design improvements after evaluating the release of new features and processes• Lead in creating comprehensive test plans and suites for new projects to ensure product readiness and stability• Authored and maintained well-organized, efficient, and successful manual test cases for QA and Development teams• Evaluated function, performance, and design compliance of every product against design standards and customer needs• Operated under Agile and Scrum frameworks to complete releases and well-organized sprints

• Assessed software bugs and compiled findings along with suggested resolutions for development team• Supported product managers and development teams across phases of testing from planning to execution, troubleshooting and reporting within high-volume, agile environment• Developed test plans, scenarios, and manual test cases that ensured appropriate test coverage for the Software Development team and a cohesive team approach• Optimized test cases to maximize success of manual software testing• Responsible for the coaching and development of 7+ employees• Identified, recorded, and documented system and hardware errors to ensure timely resolution• Assisted Manager with growth initiatives to improve employee effectiveness• Administered technical support to team, leveraging extensive knowledge to manage problem identification, interpretation, solution, and escalation• Collaborated with team in the collection and analysis of customer experience data to develop growth solutions• Reviewed and processed branch data such as headcount, supply inventory, and expenses compared to revenue weekly using Microsoft Excel• Monitored branch data and employee/applicant records for data integrity• Consolidated data sources and collected data daily to create team member reports for district employees and to update team members on market activity• Presented growth, small business, and customer experience initiatives to improve employee effectiveness throughout district using digital mediums• Abstracted and added information from digital banking resources to district-wide newsletters• Followed the steps of the software development life cycle to assist with the design, testing, and deployment of new banking systems and/or updates to current systems• Developed top-performing teams, leading to increased branch efficiency and positive customer feedback

• Identified potential customer needs through observation, asking open-ended questions, and listening for comprehension• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches• Established rapport with new clients to increase satisfaction and loyalty• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services• Mentored newly hired team members on appropriate responses to customer questions• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches• Reviewed historical records, current operational data, and forecasting information to identify and capitalize on system enhancement opportunities

• Promoted financial products by maintaining excellent service offering knowledge and assessing customer needs• Networked to increase client base and encourage existing clients to expand financial portfolios• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services• Established new accounts for high-net-worth individuals and serviced existing accounts to maximize revenue• Worked closely with management to strategize sales techniques to increase branch production and customer service

• Assisted in the creation and implementation of employee monthly action plans to increase sales and customer retention• Liaised with sales associates and management to develop residential and small business sales solutions aimed at accomplishing shared objectives• Drove team and company profits by developing and strengthening relationships with industry partners and potential clients• Utilized a hands-on approach to deliver in-depth information on product features, promotions, and customer programs so customers could make educated decisions before purchase• Submitted sales and inventory reports to senior management to aid in business decision-making and planning• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings• Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends• Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and store revenues• Investigated and integrated new strategies to expand business operations and grow customer base• Consistently led district in numerous sales metrics quarterly and yearly• Maintained product, hardware, and software knowledge to generate sales opportunities and revenue

• Recorded, compiled and analyzed all data collected from customer surveys in addition to any on-going data analysis for the Philadelphia 76ers and Flyers• Analyzed data collected and presented survey results using Turnkey, Market Sight and Microsoft Excel• Cloned Salesforce dashboards and corresponding reports for new dashboard implementations or new staff hires• Updated and maintained all email campaign results for Comcast-Spectacor entities, including Philadelphia 76ers and Flyers, Premium Services, Group Sales, and Wells Fargo Complex• Interacted with fans and discussed complaints and recommendations to help improve customer experience• Utilized Turnkey Intel Software to run reports and obtain data that was used in sponsorship marketing decks