Patrick Knight Email & Phone Number

Greater Toronto Area, Canada

♦ Proposed and recommended the implementation of a current “signing off” policy, which eliminated the number of misplaced deliveries and client complaints♦ Schedule deliveries, ensuring all customer deliveries are made promptly and ensure the most gas-efficient route at all times♦ Collect cash and cheque payments from customer and appropriately reconcile daily♦ Resolve customer concerns and liaise with Rexall pharmacies to ensure 100% customer satisfaction ♦ Maintain filing of paperwork, while preserving client confidentiality at all times♦ Respond to calls from pharmacies and complete emergency deliveries when needed

♦ Liaised with and received visitors, answered and made telephone calls to clients and suppliers, arranged appointments, received and distributed mail, transmitted messages via internet♦ Organized meetings, kept documents – inclusive of client files up-to date, ♦ Drafted legal documents – affidavits, family law proceedings, immigration, filed court documents and PC law – ensuring documents and correspondence met the standards of the firm♦ Managed and maintained confidential and commercially sensitive information while ensuring that all deadlines for sending documents were met♦ Provided general administrative functions – filing, copying, faxing, proofreading and/or writing letters and any other duties as assigned

♦ Managed bookkeeping, reconciled bank statements with purchase invoices using Accpac to ensure there were no discrepancies♦ Maintained management and employee attendance records to ensure payroll was accurately processed and prepared♦ Generated daily sales reports using Quicksell 2000 to allow for analysis of sales♦ Performed financial transactions including daily bank deposits, prepared receipts for cash and cheques, processed and mailed customer monthly statements

♦ Selected by management to receive cross training in multiple roles, within first 5 months of employment♦ Managed multiple line telephone system in absence of receptionist; ensured all customer inquiries were answered promptly and 100% customer satisfaction♦ Coordinated the processing of reservations and site logistics for corporate customers, including: meeting/event planning, room set up, catering, audio visual support and online meeting room requests♦ Prepared purchase orders, accounts payable vouchers payroll and financial responsibilities♦ Established positive relationships with customers to foster repeat business

Law Clerk Diploma, The Business School

Law Assistant Certificate, The Business School

♦ Legal Research ♦ Business Law ♦ Legal Document Applications ♦ Litigation 1