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A top-performing sales leader with a proven track record of achievement. As an Enterprise Solutions specialist worked with and for internationally recognized partners and manufacturers. My goal is to match customer-focused workforce optimization tools with businesses that demand an optimum Customer Engagement and Employee Empowerment process. Now as EVP of Mayday Communications, I lead the sales efforts for our Verint and Motorola portfolio of AI Customer Experience solutions for recording, WFM, Q/A, Speech Analytics, Chatbots, and more in the contact center, back-office, and Public Safety environments in all vertical markets.• Led Mercom (acquired by Verint in 2006) in sales in the US and Canada for 10 straight years. Sales volume exceeded 40 million dollars at wholesale through global partners like BT and Nortel.• Provided solutions thorough partners such as Avaya/Nortel, BT, Bell Canada, TELUS, Carousel Industries, NACR, Verizon and ATT, CDW, Dimension Data, The Via Group, Mitel, and smaller regional partners like Ronco, and SBM. • Major contact center sales included solutions to TD Bank (over 10,000 recording channels), Energy East, CareFirst BC/BS (2500 channels), GHI (Now GDIT-Emblem Health), Goldman Sachs, Guardian Insurance, UBS, ExxonMobile, CooperVision, Jaske Bank, AMGEN, Swarovski, Mt. Sinai, and Memorial Sloan Kettering and GDIT.• Major 9-1-1 Sales were to Allegheny County Pa (600 channels), Memphis 9-1-1 and Fire, and Suffolk Co NY 9-1-1 for over 800 channels. • Having sold directly and via partners, I have a unique perspective and ability to be conversant in multiple types of engagements large and small. I enjoy training new hires, presentations to large customers, and speaking engagements at Trade Shows and Partner Events.
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Executive Vice PresidentMayday Communications Inc Nov 2017 - PresentMayday Communications is a boutique compliance recording specialist and a Verint and Motorola reseller. We sell the full compliment of AI powered WFO solutions for Contact Centers and regulatory or business required recording applications for vertical markets like Financial, Healthcare, Education, Transportation and Public Safety. Mayday has more than 50 years of experience and can install and maintain recording solutions on various platforms such as Cisco, Skype for Business, Avaya, Motorola and many others.
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Vice President Global SalesNumonix 2015 - Dec 2017Boca Raton, Florida, UsNumonix designs, develops and markets advanced Call Recording and Quality Management Software Solutions to small, medium and Enterprise size business through a network of Authorized Resellers and Distributors throughout the world. We also provide a superior cloud based Service Provider version that works in Skype for Business, BroadSoft, Asterisk, Cisco and other major platforms. Our products are deployed globally in Contact Center, Financial, Customer Service and Compliance Oriented businesses. Our flagship product, RECITE, provides an innovative, cost-effective product that includes call recording, quality management, screen capture and agent scoring. RECITE's software architecture is designed from our vast industry experience and is based on Microsoft Silverlight technology, which makes RECITE flexible and customizable for specific customer environments. RECITE transcends the normal boundaries of recording, making it simple and cost effective to implement Skype for Business, VoIP like Avaya and Cisco or traditional TDM or combined applications with ease. In Skype for Business RECITE can record all modalities of voice, chat, desktop screen and video and live monitor and playback each simultaneously. Using our cutting edge design expertise pioneered by the same developer who introduced the Mercom Audiolog to the market and sold over 8000 systems worldwide, Numonix has developed an enterprise grade 21st century solution that is powerful, but affordable for the smallest recording environment as well. -
Global Director Of Smarttap ChannelsAudiocodes, Inc. 2010 - 2015Or Yehuda , Il• In managing all aspects of AudioCodes SmartTAP Lync / Skype for Business recording solution for the past five years worldwide, I have learned both the technical aspects of the Lync environment and developed how to sell into a market that is nether contact center nor public safety successfully. • At AudioCodes, my major sales globally have included AMGEN, UBS, Swarovski, BNSF Railways, Gazprom Energy, Exelon Energy, ExxonMobil, Jaske Bank, AGI Insurance, Sochi Olympics, Province of British Columbia Canada and the City of New Haven Connecticut. Most of the more than 200 installations were done on Lync, but I am also well versed on Cisco and Avaya and Aspect as well as many other PBX environments and have been effective selling into those arenas too. -
Director Of Business DevelopmentWilmac Nov 2009 - Oct 2010Rochester, Ny, UsStrategic and tactical business development, including business plan and sales strategy for an organization based in Rochester, NY with offices in NYC and Toronto. -
Director Of Sales-Nortel & Bt Oem, AmericasVerint Jun 1998 - Aug 2009Melville, New York, UsPosition eliminated due to economic downturn.Director of Sales handling the Northeast, Western US and Canada. Nortel (now Avaya) OEM’s (re-brands) Verint’s contact center recording and quality monitoring solutions under the name CRQM and also resells the Workforce Optimization (WFO) offerings through their partners. In Dec 2008 also began to manage the BT OEM account for the Americas. BT OEM’s Verint’s recording platform as the BT-TRS specifically for the financial turret market. • 143% of quota for Q1 2009 with over 1.2 Million in sales• Major sales included Allegheny Energy, Constant Contact and CommerzBank for over $500,000 of wholesale business• Introduced WFO solutions and spoke at various Nortel and BT seminars and conferences. Also a featured speaker at the Canadian INNUA, Nortel Distributor Advisory Council (DAC) and the American Teleservices Association on contact center solutions and applications -
Vp Of Sales Mercom SystemsVerint 1998 - 2006Melville, New York, UsMercom provided voice recording and quality monitoring solutions to Contact Centers and Public Safety environments. I was the 9th person hired by Mercom and first person hired for sales to develop and nurture their independent distribution channel. Mercom subsequently sold over 8000 of their Audiolog Systems worldwide to customers such as TD Bank, CareFirst BC/BS Bank of NY and NY 3-1-1.Mercom was acquired by Verint in 2006.
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Regional Manager, NortheastExecutone 1992 - 1998Develop, trained and grew the Independent Distributor Channel in the Northeast territory. Increased the region from less than 5 million in annual sales to over 7.5 million in less than three years. Had the largest percentage over target in the nation for fiscal 1994/1995 (123%). Member of Circle of Excellence (President's Club) 1994,1995,1996 & 1997. Responsibilities included sales of Key, PBX, Voice Mail, Voice Response, Video Conferencing, Transaction Management, Call Accounting, Predictive Dialers, CTI and related peripherals. Callcenter sales development was a major strategic accomplishment of the region.
Paul Friedman Skills
Paul Friedman Education Details
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State University Of New York At FredoniaSpecial Studies (Political Media); Communications
Frequently Asked Questions about Paul Friedman
What company does Paul Friedman work for?
Paul Friedman works for Mayday Communications Inc
What is Paul Friedman's role at the current company?
Paul Friedman's current role is Executive Vice President at Mayday Communications Inc.
What is Paul Friedman's email address?
Paul Friedman's email address is pf****@****ons.com
What is Paul Friedman's direct phone number?
Paul Friedman's direct phone number is +158538*****
What schools did Paul Friedman attend?
Paul Friedman attended State University Of New York At Fredonia.
What skills is Paul Friedman known for?
Paul Friedman has skills like Voip, Channel Partners, Telecommunications, Enterprise Software, Solution Selling, Unified Communications, Call Centers, Channel, Call Center, Telephony, Selling, Managed Services.
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