Jeffrey Singleton Email & Phone Number

Phoenix, AZ, US

Atlanta, Georgia, US

Cincinnati, Ohio, US

Overseeing FIS P2PE efforts including six PCI P2PE listings. Improved internal PCI P2PE validation process for increased flexibility, reduced cost and faster time to market.

Wilmington, DE, US

• Responsible for all payment products including: ISV/VAR, Semi Integrated, EMV, Mobile, Tokenization, Ecommerce, etc.
• Introduced EPXPay WiFi, the first EMV payment application on Ingenico Wi-Fi terminals
• Partnered with MasterCard to be one of the first processors to introduce their new self certification program
• Improved the product release process to include additional testing and a beta launch
• Contributed to the “Faster EMV” Whitepaper written by the US Payments Forum

New York, NY, US

Provide consultation and expert advice to senior members of the investment, financial and consultantcommunity.Topics include payments, EMV, merchant acquiring, Point of Sale products, mobile payments, etc.

Columbus, GA, US

• Developed, Drove and Implemented Class A EMV Strategy. Worked on developing overall EMV strategy to be used across all product lines. Trained internal teams and external clients on all aspects of EMV.
• Led releases of Verifone and Ingenico POS products to enable 200K SMB to migrate to EMV and NFC.
• Streamlined beta testing process to reduce impacts to production roll outs
• Selected to EMV Migration Forum Honor Roll for participation in various groups
• Worked closely with VISA, MC, AMEX and Discover to reduce delays in certifications and quickly resolve any issues or changes regarding EMV.
• Designed and implemented standard EMV executive reporting to track monthly increases in locations and transaction volume

New York, NY, US

• Led a global team of 10 direct reports responsible for driving merchant migrations, for over 2 Million merchants, as part of replatforming of AMEX’s global credit card systems. This included strategic planning.
• Implemented several process improvements to accelerate overall migration timelines and reduce the budget by $6 million.
• Developed short and long term range (1, 3 and 5 years) strategies including budgets ranging from $4 million. -$23 million.
• Expanded existing role to be lead on a significant decommission project which resulted in an annual savings benefit of $14 million..
• Negotiated difficult trade-offs in both short and long term budgets to allow flexibility in resourcing levels and still reducing the overall budget.

New York, NY, US

• Established, managed, and led a team of 23 people (3 direct and 20 indirect) that were responsible for defining requirements, leading regional migrations and owning overall financials for CAPN, a major global.
• Succeeded in obtaining approval, from executive steering committee, on several strategic initiatives that were responsible for over $500 million of long range benefits.
• Volunteered to lead a requirements gathering effort, for the initial part of CAPN, when other resources were resisting. This was a critical part for the start of the requirement phase of the CAPN project.
• Coordinated a technical user group meeting for over 100 merchants and third party processors to assist them in migrating to CAPN. It was greatly received by all who attended.
• Reduced yearly budget by 28% and still added key resources to the development and migration teams

Brookfield, Wisc., US

• Evaluated new product ideas (mobile, identity, biometrics, EMV / smart cards, etc) brought to First Data by alliance partners, vendors and internal departments. Led cross functional teams on all phases of product.
• Awarded several patents as part of the product team developing a new POS terminal.
• Successfully managed development of the first wireless product offering by First Data Merchant Services.
• Created cross functional team to ensure that product ideas and evaluation were being shared across the entire company. This allowed us have more leverage with vendors and to share best practices.

US

• Managed numerous POS products; including traditional wired and wireless products. Led cross functional teams to take product through all phases of the product life cycle. Developed marketing and sales collateral for.
• Implemented a new process that resulted in a reduction of up to 15% in the overall time to market for new products.
• Reduced costs of implementing a product by 25% by obtaining partial funding from a bank partner.
• Assumed responsibility for several projects that were delayed in being released and completed projects within newly established delivery dates.

US

• First Data Merchant Services various roles Tech Specialist, Service Rep, and Account Implementation Manager.
• Developed the first on-site merchant training and installation program that resulted in a decrease of merchant activation time by 70% and increased revenue.
• Overhauled ineffective methods for training new merchants. The new methods resulted in an increase of productivity by 30%.
• Expanded existing role and developed the Account Acquisition Department.