Peter Haynes Email & Phone Number

Bristol, England, United Kingdom

Bristol

Selection of responsibilities: - Ensure delivery of budgeted KPIs and profitable growth across the telephony channels through operational management teams to achieve and exceed all operational targets.- Communicate and articulate strategic objectives and business critical messages to centre management of a sensitive/confidential nature and build engagement.

My role is to manage and develop a team of 14 consultants in the Retention department. I ensure all consultants maximise revenue for the group whilst delivering an excellent customer experience adhering to the TCF principles. I develop the team through training and one to one development and coaching on a regular basis.Selection of responsibilities.

I enjoyed a varied role during this time with Direct Line Group ranging from managing sales teams to delivering training to both new recruits and existing members of staff. I also developed training material for departmental cross training which was rolled out nationally across the group adding an entirely new skill set to our sales consultants.

Bachelor'S Degree, 2:1

Btec National Diploma, Performing Arts, Distinction

Education record