Richard Garza Email and Phone Number

Manage server infrastructure and data-center operations across Windows platformsHelp maintain corporate network via Cisco Meraki Dashboard interfaceCreate standard operating procedure documentation and provideed technical support sessions for new employeesCreate new virtual machines for corporate applicationsManaged all hosted sites for Exchange, Office 365, WSUS, AD Audit, Malware, Web filtering, SolarWinds, and Citrix environment.Manage folder share permissions and securityPerformed successful FTP server migrationPerformed successful file server data migrationDeveloped and implemented new GPO scripts to streamline startup and to implement corporate security policiesWorked with Level 3 ISP to troubleshoot and resolve networking issues at corporate headquartersWorked with AT&T Business Services to troubleshoot and resolve issues and outages at our satellite locationsSupport Android and iOS devices

Configure, monitor and upgrade Windows Server hardware and software (Server 2008 & 2012)Monitor and mange storage volumes using NetApp Data Storage ManagerCreate, change and delete user accounts using Active DirectoryManage folder share permissions and securityMonitor System Center Operations Manager (SCOM) and remediate any issues or alertsManage Virtual Machines using VMWare vSphere ClientAssist in routine patching to ensure system integrity of all corporate servers using WSUS and SolarWinds Patch ManagerMonitor network status using SolarWindsTook lead on various projects and rollouts including RSA soft token implementation, Trend Micro Office Scan Client and Malwarebytes installation and configuration, and AirWatch iPhone rollout and administrationPerformed forensics for security events and payload managementManaged and coordinated urgent and complicated support issuesHandle escalated incident management issuesUsed BMC and Microsoft Service Manager (SCSM) ticketing systems to track issue resolutionsInstallation and troubleshooting of Adobe, Citrix Xen App, Oracle and other company specific applicationsResolved VPN related issues with Cisco VPN, Intranet issues and Citrix ICA ClientsRig support for Avaya and Cisco phone 911 phone change management and ticket creation/completion

Created and managed accounts in Active Directory for users to access programs in POS and Citrix ServerSetup clients with Outlook/Exchange email accountsGranted user network drive access and setup user securitySetup and configured accounts to use Office ComunicatorRemote access tools (Office Communicator, DameWARE, or RDP)Identified and removed security threats (viruses, spyware and malware)Troubleshoot LAN connectivity issuesTroubleshoot VPN remote access issuesBasic working knowledge of SAP R3Efficient with the use of Service-Now web based ticketing systemPerformed basic user password resets for AD and SAPProvide training for entry-level software analysts and new hires