Rick Taylor Email & Phone Number

Sydney, New South Wales, Australia

As the Director of Information Technology at Squirrelhog, I am at the forefront of shaping our technology vision and strategy. Overseeing IT infrastructure, and driving innovation in technology solutions.Key Responsibilities:* Technology Leadership* Team Management* IT Operations and Infrastructure* Cybersecurity and Compliance* Project Leadership* Strategic Planning and Innovation* Stakeholder Engagement

Sydney, Australia

----------------------------------------I was promoted to the Senior Service Manager for Assisted Channels to improve the team’s culture and strategy while also managing the service delivery, applications, and hardware for all assisted retail channels, including contact centres, branches, ATMs, and financial assistance. Within this role, I was able to re-install leadership confidence amongst my team members, customers, and retail leaders. I manage 6 direct reports and report to the Head of Retail & Wealth IT Service Management Office. ----------------------------------------During my time in this role, I’ve been faced with many challenges. Due to my ability to see the big picture, I have instituted department-wide processes and systems while also ensuring the availability of services with limited impact to customers. Here are some of the improvements I’ve made to my team throughout my time as the Senior Service Manager: ✔ Rectified soured relationships between partners and teams through changing processes, setting expectations, and showing value to partners. ✔ Motivated team despite lack of drive by realigning the team quickly to attain a greater sense of ownership with its work. Engaged the team through strategy discussions with high level of input from them. ✔ Standardised Service Delivery Manager positions throughout the organisation to unify the view of role and allow managers to gain key clarity on expectations, results, training, and challenges. ✔ Addressed issue wherein service managers weren’t adhering to support protocols by involving the team in finding a solution for support roster. Process resulted in significant buy-in from the team and fewer complaints.

Sydney, Australia

----------------------------------------When I was hired as the Service Delivery Manager for Assisted Channels, I was hired to ensure the availability of CommSee, the Bank’s main software. In this role, I managed 2 external vendor teams and reported to the Senior Manager of Assisted Channels.----------------------------------------Here are just a few of the improvements I made during my time in this role: ✔ Allocated annual budget to address lack of problem management processes. I discovered the breakdown of the system and engaged a new team to address the issue. ✔ Decreased support effort by over 100 hours per month. ✔ Removed 260+ vulnerabilities from the system in 7 months by automating the reporting function in order for the operations team to meet their targets and identify inaccurate reporting in the future.

Sydney, Australia

----------------------------------------I was hired by SilverQuest to consult with MMI to improve the company’s stability and uplift its service transition. After SilverQuest was removed from the account, I continued my work with MMI. In this role, I performed IT operations management for all services, platforms, environments, and infrastructure. Built and improved relationships between business and IT. I reported to the CEO of SilverQuest and the CIO of MMI. ----------------------------------------I was able to implement a few changes during my time with MMI. ✔ Increased ability to report on the function’s progress by moving the team away from spreadsheets and implementing Agile methodologies. ✔ Reduced outage time 91% from an hour to less than 5 minutes and removed all human error through automated scripts for environment deployments.

Sydney, Australia

----------------------------------------I was promoted to the IT Development Manager position for Digital IT to bring a new level of strategy and leadership to the team. I also prioritised developer projects and ensured on-time and on-budget delivery. ----------------------------------------✔ Improved the customer digital experience regardless of device. ✔ Used Scrum and Agile methodologies to update the New Zealand website.

Sydney

----------------------------------------Management of 24x7x365 mission critical production support and operations of Integration services with a team of 7 people.Plan, manage and communicate budgets for Integration operations team of approximately $5 million.Plan, manage and upgrade hardware and software supporting Integration services in both production and non-production.----------------------------------------Achievements✔ Managed and implemented a project to reduce company operational expenses by combining integration platform support and removing redundant hardware and software as part of a company merger. This created a saving of over $1 million in the first year.✔ Designed, created and established a team and operational processes where none previously existed in-house to lower the cost of production support for integration services whilst improving the quality of service. This reduced the cost to AMP by over 15% for integration operational support and increased responsiveness of the team to have 0 backlog at the end of first year.✔ Introduced, launched and maintained a new Web Service integration layer with the use of Tibco Businessworks application to facilitate a change in Business Process Management workflows and to future proof integration services. Implementation allowed upgrade of Workflow platform and had proven stability within the first 6 months of implementation.

Sydney, Australia

Shanghai China & Mumbai India

New South Wales, Australia

Shanghai China

Beijing China

New South Wales, Australia

Winterthur Area, Switzerland