Rick Taylor Email and Phone Number
Rick Taylor phone numbers
I’ve always had a passion for technology. From taking apart video players and PCs as a kid to solving complex organisational technology problems, the old Roman adage by Seneca rings true for me: Luck is what happens when preparation meets opportunity. Starting out as a programmer working on projects in China, India, and Switzerland Computer Sciences Corporation (CSC), I have continually proven myself to be an expert in delivering IT operations and development throughout diverse teams at Commonwealth Bank Australia (CBA), MMI, AMP, and CSC. Focused on not only developing my team’s leadership but my own as well, I am continually listening to problems, collaboratively working to find solutions, and recognising the power of relationship to solve organisational inefficiencies and system breakdowns. Currently, at CBA as their Senior Service Manager for Assisted Channels, I take pride in being able to solve IT issues for the Bank to meet and exceed its customers’ high standards. Here are a few of my accomplishments: ✔ Turned around sinking relationship to produce satisfied partner who realised value in team’s contributions. ✔ Realigned unmotivated team to gain a greater sense of ownership among staff to improve work quality and deepen their awareness of their capabilities to take on new challenges. ✔ Delivered leading-edge service delivery practice within the Bank. ✔ Provided a unified view of service delivery management across the organisation to allow managers to gain key clarity of their roles’ expectations. ✔ Gained significant buy-in and support from the team with greater ownership and understanding of the required protocol. I work closely with my teams to ensure we’re providing the best possible service we can to our customers, partners, and organisation as a whole. If you’d like to learn more about how I engage my teams to be high-performing and impactful throughout the business, I welcome your contact. Rick 0432 884 879 | ricktaylor1@gmail.com
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Director Of ItSquirrelhog Oct 2023 - PresentSydney, New South Wales, AustraliaAs the Director of Information Technology at Squirrelhog, I am at the forefront of shaping our technology vision and strategy. Overseeing IT infrastructure, and driving innovation in technology solutions.Key Responsibilities:* Technology Leadership* Team Management* IT Operations and Infrastructure* Cybersecurity and Compliance* Project Leadership* Strategic Planning and Innovation* Stakeholder Engagement
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Senior Service Manager ► Team Performance ► System Implementation ► Relationship ManagementCommonwealth Bank Jun 2018 - Nov 2023Sydney, Australia----------------------------------------I was promoted to the Senior Service Manager for Assisted Channels to improve the team’s culture and strategy while also managing the service delivery, applications, and hardware for all assisted retail channels, including contact centres, branches, ATMs, and financial assistance. Within this role, I was able to re-install leadership confidence amongst my team members, customers, and retail leaders. I manage 6 direct reports and report to the Head of Retail & Wealth IT Service Management Office. ----------------------------------------During my time in this role, I’ve been faced with many challenges. Due to my ability to see the big picture, I have instituted department-wide processes and systems while also ensuring the availability of services with limited impact to customers. Here are some of the improvements I’ve made to my team throughout my time as the Senior Service Manager: ✔ Rectified soured relationships between partners and teams through changing processes, setting expectations, and showing value to partners. ✔ Motivated team despite lack of drive by realigning the team quickly to attain a greater sense of ownership with its work. Engaged the team through strategy discussions with high level of input from them. ✔ Standardised Service Delivery Manager positions throughout the organisation to unify the view of role and allow managers to gain key clarity on expectations, results, training, and challenges. ✔ Addressed issue wherein service managers weren’t adhering to support protocols by involving the team in finding a solution for support roster. Process resulted in significant buy-in from the team and fewer complaints. -
Service Delivery Manager ► Problem Management ► Process Improvement ► Vulnerability ReductionCommonwealth Bank Jul 2017 - Jun 2018Sydney, Australia----------------------------------------When I was hired as the Service Delivery Manager for Assisted Channels, I was hired to ensure the availability of CommSee, the Bank’s main software. In this role, I managed 2 external vendor teams and reported to the Senior Manager of Assisted Channels.----------------------------------------Here are just a few of the improvements I made during my time in this role: ✔ Allocated annual budget to address lack of problem management processes. I discovered the breakdown of the system and engaged a new team to address the issue. ✔ Decreased support effort by over 100 hours per month. ✔ Removed 260+ vulnerabilities from the system in 7 months by automating the reporting function in order for the operations team to meet their targets and identify inaccurate reporting in the future.
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It Operations Director ► It Operations Consultant ► Reporting Processes ► Outage ReductionSilverquest Consulting Nov 2015 - Jan 2017Sydney, Australia----------------------------------------I was hired by SilverQuest to consult with MMI to improve the company’s stability and uplift its service transition. After SilverQuest was removed from the account, I continued my work with MMI. In this role, I performed IT operations management for all services, platforms, environments, and infrastructure. Built and improved relationships between business and IT. I reported to the CEO of SilverQuest and the CIO of MMI. ----------------------------------------I was able to implement a few changes during my time with MMI. ✔ Increased ability to report on the function’s progress by moving the team away from spreadsheets and implementing Agile methodologies. ✔ Reduced outage time 91% from an hour to less than 5 minutes and removed all human error through automated scripts for environment deployments. -
It Development Manager For Digital ► Ux Experience ► Website Upgrade ► Agile MethodologiesAmp Nov 2013 - May 2015Sydney, Australia----------------------------------------I was promoted to the IT Development Manager position for Digital IT to bring a new level of strategy and leadership to the team. I also prioritised developer projects and ensured on-time and on-budget delivery. ----------------------------------------✔ Improved the customer digital experience regardless of device. ✔ Used Scrum and Agile methodologies to update the New Zealand website. -
It Delivery Manager For Integration Competency CentreAmp Nov 2008 - Nov 2013Sydney----------------------------------------Management of 24x7x365 mission critical production support and operations of Integration services with a team of 7 people.Plan, manage and communicate budgets for Integration operations team of approximately $5 million.Plan, manage and upgrade hardware and software supporting Integration services in both production and non-production.----------------------------------------Achievements✔ Managed and implemented a project to reduce company operational expenses by combining integration platform support and removing redundant hardware and software as part of a company merger. This created a saving of over $1 million in the first year.✔ Designed, created and established a team and operational processes where none previously existed in-house to lower the cost of production support for integration services whilst improving the quality of service. This reduced the cost to AMP by over 15% for integration operational support and increased responsiveness of the team to have 0 backlog at the end of first year.✔ Introduced, launched and maintained a new Web Service integration layer with the use of Tibco Businessworks application to facilitate a change in Business Process Management workflows and to future proof integration services. Implementation allowed upgrade of Workflow platform and had proven stability within the first 6 months of implementation.
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Team Leader And Eai Middleware SupportCsc - Computer Sciences Corporation (Working For Amp) Oct 2007 - Nov 2008Sydney, Australia -
Technical Architect, Project Management (Working For Aegon Uk & Cpic China)Csc - Computer Sciences Corporation Nov 2006 - Oct 2007Shanghai China & Mumbai India
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DeveloperCsc - Computer Sciences Corporation (Working For Tal) Jun 2006 - Nov 2006New South Wales, Australia
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Interfaces Architect, Systems Integration Architect (Scope Phase & Gap Phase)Csc - Computer Sciences Corporation (Working For Cpic – China) Jul 2005 - Mar 2006Shanghai China
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Data Base Administrator / TechnicianCsc - Computer Sciences Corporation Jul 2004 - Jul 2005Beijing China
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Senior Analyst ProgrammerCsc - Computer Sciences Corporation (Working For Aegon Life – China) Dec 2002 - Jul 2004New South Wales, Australia
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Senior Analyst ProgrammerCsc - Computer Sciences Corporation (Working For Winterthur – Switzerland) Oct 2000 - Oct 2002Winterthur Area, Switzerland
Rick Taylor Skills
Rick Taylor Education Details
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Metropolitan Business College Sydney98
Frequently Asked Questions about Rick Taylor
What company does Rick Taylor work for?
Rick Taylor works for Squirrelhog
What is Rick Taylor's role at the current company?
Rick Taylor's current role is Director of IT ► Transforming Businesses through Technology Innovation.
What is Rick Taylor's direct phone number?
Rick Taylor's direct phone number is +614328*****
What schools did Rick Taylor attend?
Rick Taylor attended Metropolitan Business College Sydney.
What skills is Rick Taylor known for?
Rick Taylor has skills like Integration, Project Delivery, Disaster Recovery, Sdlc, Stakeholder Management, Itil, Solution Architecture, It Strategy, Vendor Management, Soa, Change Management, It Service Management.
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Rick Taylor
Sydney, Nsw -
Rick Taylor
Greater Sydney Area -
Rick Taylor
Specialist In Oracle Software Applications With A Passion In Innovation And Problem Solving.Greater Brisbane Area -
2bigpond.com, taylorcounsel.com
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