Rita Goldenberg Email & Phone Number

Los Angeles County, California, United States

● Successfully expanded the recruitment team in the Philippines and Ukraine from a single member to a robust seven-person unit, significantly enhancing hiring process efficiency and quality.● Leveraged cultural understanding to collaborate effectively with recruiters in the Philippines, resulting in a 25% increase in hiring success rates and a 30% improvement in client satisfaction scores.● Spearheaded strategic improvements and streamlined procedures, doubling recruiter productivity, and accelerating hiring speed.● Directly contributed to a 40% increase in company revenue through enhanced recruitment strategies, while providing comprehensive training and ongoing monitoring to achieve a milestone of 9 candidates per month per recruiter from the previous rate of 2.

Los Angeles County, California, United States

Lead the team of representatives to provide excellent customer service experience and create a positive company brand. Manage a remote international team of 5 (USA, Ukraine, Philippines). Create weekly training sessions for the team to practice their active listening, and develop problem-solving skills.Key Achievements:● Built department from scratch;● Grew the team from 1 customer service representative to 5;● Supported staff members to reduce the number of refunds/escalations and brought 60% of all chargebacks to the company;● Accelerated overall operational efficiency by implementing training programs for department managers and team members;● Developed new processes that improved the first-call resolution rate by 45%.

Beverly Hills, Ca

Created a development strategy, mentored a team of 3, and found ways to increase the quality of customer service at all levels.Key Achievements:● Established monthly goals and coaching for each sales representative leading to an average yearly improvement of 12%;● Researched market trends and worked closely with the SMM team to boost brand awareness;● Attracted new customers and signed contracts that increased the company's revenue by 45%.

Fort Lauderdale, Florida

Resolved service concerns, using business metrics and critical thinking skills to resolve issues and better customer service experience.Key Achievements:● Signed up multiple clients with ADP services while cultivating strong relationships with ADP bank partners and CPA professionals to attain strategic business objectives;● Decreased customer complaints by 35%;● Managed a high volume of customer interactions, resulting in a 35% increase in customer satisfaction score.

Greater Los Angeles Area

Lead all aspects related to customer satisfaction, lead the team of representatives to provide excellent customer service experience, and create a positive company brand. Collaborated with sales and operations departments to improve the quality of provided services.Key Achievements:● Recognized by senior leadership and promoted from Senior Sales Representative to Customer Service Manager;● Increased retention rate by 45%;● Achieved yearly sales goals by working closely with current and prospective customers;● Created an efficient sales training program that increased revenue by $1.2m.

Greater Los Angeles Area

Oversaw end-to-end business development, including writing contracts/client pitches and responding to RFPs. Built and fortified relationships with senior management-level clients and C-level executives. Analyzed customer issues and implemented corrective action plans accordingly.Key Achievements:● Achieved 140% of personal sales quota and 100% customer satisfaction.● Took part in creating a sales training program within the company to increase the company’s revenue;● Boosted company revenue by 30%.