Rita Goldenberg

Rita Goldenberg Email and Phone Number

Versatile Leader Driving Strategic Growth, Operational Excellence, and Customer Success Across Recruitment and Operations Management
Rita Goldenberg's Location
Los Angeles Metropolitan Area, United States
Rita Goldenberg's Contact Details

Rita Goldenberg work email

Rita Goldenberg personal email

n/a
About Rita Goldenberg

Driven by a passion for strategic growth and operational excellence, I've had the privilege of leading international teams and spearheading transformative initiatives across diverse industries. With a proven track record in operations management and recruitment strategy, I thrive on navigating complex challenges and delivering impactful results.In previous roles, I established and led cross-functional teams spanning multiple locations, fostering a culture of collaboration and excellence. By implementing tailored training programs and strategic coaching sessions, I've consistently elevated team performance metrics and customer satisfaction scores.As a Recruitment Operations Manager, I successfully expanded teams in the Philippines and Ukraine, driving process efficiencies and achieving remarkable hiring outcomes. Leveraging my cultural understanding, I forged strong partnerships with recruiters, resulting in significant increases in hiring success rates and client satisfaction scores.I'm driven by a relentless pursuit of excellence and a commitment to continuous improvement. Let's connect to explore how my expertise can contribute to your organization's success.

Rita Goldenberg's Current Company Details

Versatile Leader Driving Strategic Growth, Operational Excellence, and Customer Success Across Recruitment and Operations Management
Rita Goldenberg Work Experience Details
  • A Hiring Group
    Recruitment Operations Manager
    A Hiring Group Aug 2021 - Feb 2024
    Los Angeles County, California, United States
    ● Successfully expanded the recruitment team in the Philippines and Ukraine from a single member to a robust seven-person unit, significantly enhancing hiring process efficiency and quality.● Leveraged cultural understanding to collaborate effectively with recruiters in the Philippines, resulting in a 25% increase in hiring success rates and a 30% improvement in client satisfaction scores.● Spearheaded strategic improvements and streamlined procedures, doubling recruiter productivity, and accelerating hiring speed.● Directly contributed to a 40% increase in company revenue through enhanced recruitment strategies, while providing comprehensive training and ongoing monitoring to achieve a milestone of 9 candidates per month per recruiter from the previous rate of 2.
  • Home Alliance
    Customer Service Manager
    Home Alliance Jul 2020 - Feb 2024
    Los Angeles County, California, United States
    Lead the team of representatives to provide excellent customer service experience and create a positive company brand. Manage a remote international team of 5 (USA, Ukraine, Philippines). Create weekly training sessions for the team to practice their active listening, and develop problem-solving skills.Key Achievements:● Built department from scratch;● Grew the team from 1 customer service representative to 5;● Supported staff members to reduce the number of refunds/escalations and brought 60% of all chargebacks to the company;● Accelerated overall operational efficiency by implementing training programs for department managers and team members;● Developed new processes that improved the first-call resolution rate by 45%.
  • Younk
    Senior Customer Support Manager
    Younk Aug 2018 - Mar 2020
    Beverly Hills, Ca
    Created a development strategy, mentored a team of 3, and found ways to increase the quality of customer service at all levels.Key Achievements:● Established monthly goals and coaching for each sales representative leading to an average yearly improvement of 12%;● Researched market trends and worked closely with the SMM team to boost brand awareness;● Attracted new customers and signed contracts that increased the company's revenue by 45%.
  • Adp
    Customer Service Manager
    Adp Mar 2017 - Mar 2018
    Fort Lauderdale, Florida
    Resolved service concerns, using business metrics and critical thinking skills to resolve issues and better customer service experience.Key Achievements:● Signed up multiple clients with ADP services while cultivating strong relationships with ADP bank partners and CPA professionals to attain strategic business objectives;● Decreased customer complaints by 35%;● Managed a high volume of customer interactions, resulting in a 35% increase in customer satisfaction score.
  • Global Sales Force, Llc
    Customer Service Manager
    Global Sales Force, Llc Jan 2016 - Jan 2017
    Greater Los Angeles Area
    Lead all aspects related to customer satisfaction, lead the team of representatives to provide excellent customer service experience, and create a positive company brand. Collaborated with sales and operations departments to improve the quality of provided services.Key Achievements:● Recognized by senior leadership and promoted from Senior Sales Representative to Customer Service Manager;● Increased retention rate by 45%;● Achieved yearly sales goals by working closely with current and prospective customers;● Created an efficient sales training program that increased revenue by $1.2m.
  • Global Sales Force , Llc
    Senior Sales Representative
    Global Sales Force , Llc Apr 2014 - Jan 2016
    Greater Los Angeles Area
    Oversaw end-to-end business development, including writing contracts/client pitches and responding to RFPs. Built and fortified relationships with senior management-level clients and C-level executives. Analyzed customer issues and implemented corrective action plans accordingly.Key Achievements:● Achieved 140% of personal sales quota and 100% customer satisfaction.● Took part in creating a sales training program within the company to increase the company’s revenue;● Boosted company revenue by 30%.

Rita Goldenberg Skills

Social Media Social Networking International Relations Quality Control Powerpoint Sales Public Speaking Sales Management Microsoft Excel Customer Service Event Planning Microsoft Office

Rita Goldenberg Education Details

Frequently Asked Questions about Rita Goldenberg

What is Rita Goldenberg's role at the current company?

Rita Goldenberg's current role is Versatile Leader Driving Strategic Growth, Operational Excellence, and Customer Success Across Recruitment and Operations Management.

What is Rita Goldenberg's email address?

Rita Goldenberg's email address is rg****@****nce.com

What schools did Rita Goldenberg attend?

Rita Goldenberg attended Woodbury University.

What skills is Rita Goldenberg known for?

Rita Goldenberg has skills like Social Media, Social Networking, International Relations, Quality Control, Powerpoint, Sales, Public Speaking, Sales Management, Microsoft Excel, Customer Service, Event Planning, Microsoft Office.

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