Rita Goldenberg work email
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Rita Goldenberg personal email
Driven by a passion for strategic growth and operational excellence, I've had the privilege of leading international teams and spearheading transformative initiatives across diverse industries. With a proven track record in operations management and recruitment strategy, I thrive on navigating complex challenges and delivering impactful results.In previous roles, I established and led cross-functional teams spanning multiple locations, fostering a culture of collaboration and excellence. By implementing tailored training programs and strategic coaching sessions, I've consistently elevated team performance metrics and customer satisfaction scores.As a Recruitment Operations Manager, I successfully expanded teams in the Philippines and Ukraine, driving process efficiencies and achieving remarkable hiring outcomes. Leveraging my cultural understanding, I forged strong partnerships with recruiters, resulting in significant increases in hiring success rates and client satisfaction scores.I'm driven by a relentless pursuit of excellence and a commitment to continuous improvement. Let's connect to explore how my expertise can contribute to your organization's success.
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Recruitment Operations ManagerA Hiring Group Aug 2021 - Feb 2024Los Angeles County, California, United States● Successfully expanded the recruitment team in the Philippines and Ukraine from a single member to a robust seven-person unit, significantly enhancing hiring process efficiency and quality.● Leveraged cultural understanding to collaborate effectively with recruiters in the Philippines, resulting in a 25% increase in hiring success rates and a 30% improvement in client satisfaction scores.● Spearheaded strategic improvements and streamlined procedures, doubling recruiter productivity, and accelerating hiring speed.● Directly contributed to a 40% increase in company revenue through enhanced recruitment strategies, while providing comprehensive training and ongoing monitoring to achieve a milestone of 9 candidates per month per recruiter from the previous rate of 2. -
Customer Service ManagerHome Alliance Jul 2020 - Feb 2024Los Angeles County, California, United StatesLead the team of representatives to provide excellent customer service experience and create a positive company brand. Manage a remote international team of 5 (USA, Ukraine, Philippines). Create weekly training sessions for the team to practice their active listening, and develop problem-solving skills.Key Achievements:● Built department from scratch;● Grew the team from 1 customer service representative to 5;● Supported staff members to reduce the number of refunds/escalations and brought 60% of all chargebacks to the company;● Accelerated overall operational efficiency by implementing training programs for department managers and team members;● Developed new processes that improved the first-call resolution rate by 45%. -
Senior Customer Support ManagerYounk Aug 2018 - Mar 2020Beverly Hills, CaCreated a development strategy, mentored a team of 3, and found ways to increase the quality of customer service at all levels.Key Achievements:● Established monthly goals and coaching for each sales representative leading to an average yearly improvement of 12%;● Researched market trends and worked closely with the SMM team to boost brand awareness;● Attracted new customers and signed contracts that increased the company's revenue by 45%. -
Customer Service ManagerAdp Mar 2017 - Mar 2018Fort Lauderdale, FloridaResolved service concerns, using business metrics and critical thinking skills to resolve issues and better customer service experience.Key Achievements:● Signed up multiple clients with ADP services while cultivating strong relationships with ADP bank partners and CPA professionals to attain strategic business objectives;● Decreased customer complaints by 35%;● Managed a high volume of customer interactions, resulting in a 35% increase in customer satisfaction score. -
Customer Service ManagerGlobal Sales Force, Llc Jan 2016 - Jan 2017Greater Los Angeles AreaLead all aspects related to customer satisfaction, lead the team of representatives to provide excellent customer service experience, and create a positive company brand. Collaborated with sales and operations departments to improve the quality of provided services.Key Achievements:● Recognized by senior leadership and promoted from Senior Sales Representative to Customer Service Manager;● Increased retention rate by 45%;● Achieved yearly sales goals by working closely with current and prospective customers;● Created an efficient sales training program that increased revenue by $1.2m.
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Senior Sales RepresentativeGlobal Sales Force , Llc Apr 2014 - Jan 2016Greater Los Angeles AreaOversaw end-to-end business development, including writing contracts/client pitches and responding to RFPs. Built and fortified relationships with senior management-level clients and C-level executives. Analyzed customer issues and implemented corrective action plans accordingly.Key Achievements:● Achieved 140% of personal sales quota and 100% customer satisfaction.● Took part in creating a sales training program within the company to increase the company’s revenue;● Boosted company revenue by 30%.
Rita Goldenberg Skills
Rita Goldenberg Education Details
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Communication And Media Studies
Frequently Asked Questions about Rita Goldenberg
What is Rita Goldenberg's role at the current company?
Rita Goldenberg's current role is Versatile Leader Driving Strategic Growth, Operational Excellence, and Customer Success Across Recruitment and Operations Management.
What is Rita Goldenberg's email address?
Rita Goldenberg's email address is rg****@****nce.com
What schools did Rita Goldenberg attend?
Rita Goldenberg attended Woodbury University.
What skills is Rita Goldenberg known for?
Rita Goldenberg has skills like Social Media, Social Networking, International Relations, Quality Control, Powerpoint, Sales, Public Speaking, Sales Management, Microsoft Excel, Customer Service, Event Planning, Microsoft Office.
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Rita Goldenberg
Los Angeles, Ca -
Rita Goldenberg
United States
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