Samantha Berry, Msm Email & Phone Number

Milwaukee, Wi, Us

Rockford, Il

➤ Scheduling and managing 8 installers for windows, patio doors, entry doors, storm doors, and shutters.➤ Ensuring accurate measurements are obtained from customers on location, obtaining permits, and scheduling inspections.➤ Providing excellent customer service while assisting with installation issues and the order of any product re-makes.➤ Ordering all windows and patio doors and managing inventory of coil, quad, laminated stops, casing, and lumber.➤ Scheduling measures and installations for windows, bays, bows, patio doors, entry doors, storm door, and shutters.➤ Managing warehouse for windows, doors, and installation materials and work with the factory on any back-order items.➤ Checking orders for accuracy, eliminating any errors, and releasing finalized orders to submit to production.➤ Obtaining estimated delivery times for orders and installation as well as communicating expectations with the customer.➤ Managing the stain and paint room and keeping them updated on jobs that need staining, painting, or special handling.

Beloit, Wi

➤ Oversaw office operations and managed 10 employees including 4 Dental Assistants, 5 Hygienists, and 1 assistant.➤ Planned, coordinated, directed, and supervised dental office activities including processing biweekly payroll.➤ Oversaw billing and collections, processed payments, developed work policies.➤ Interviewed, hired, and onboarded new staff, negotiated employee benefits, resolved labor conflicts.➤ Maintained equipment, ordered medical supplies, and ensured medical records were stored properly and securely.➤ Ensured compliance with all government guidelines, medical practice protocols, and safety regulations.➤ Transmitted insurance claims, performed internal compliance audits, and marketed new dental services.➤ Provided proactive customer service in scheduling appointment, decreasing patient wait time, and enhancing patient care.➤ Evaluated procedures to develop ways to improve efficiency with office operations, patient retention, and profitability.

Rockford, Il

➤ Supported group sales, created menus, coordinated events, maintained event schedules, and provided services.➤ Completed assigned projects and helped whenever needed to ensure customer service and memorable guest experiences.➤ Supervised 15 main dining room staff and delegated tasks to employees to keep the restaurant running smoothly.➤ Handled general customer complaints or issues, last-minute schedule changes, kitchen errors, and inventory problems.➤ Enhanced owner's effectiveness by providing information, management support, and representing the owner to others.➤ Oversaw weekly scheduling for dining room and kitchen staff as well as tracked requested time off and absences.➤ Interacted with employees and assisted customers with questions, concerns, or complaints for win-win solutions.➤ Completed tip reports and counted petty cash daily as well as handled employees tip out from main dining room and bar.

Healthcare Recruiter and Wellness Coordinator – Maxim Healthcare Services, Madison, WI – 12/2015 to 07/2016Administrative Assistant – Rockford Orthopedic, Rockford, IL – 08/2013 to 12/2015Rock Cut Lead Registrar – OSF Health Care – Rockford, IL – 01/2013 to 08/2013Food and Beverage Supervisor – The Denver West Marriot, Golden, CO – 10/2010 to 01/2011Restaurant Manager – Giovanni's, Rockford, IL – 09/2008 to 08/2010

Master Of Science - Ms, Management With A Specialization In Organizational Leadership

Bachelor Of Science - Bs, Exercise Science