Sandra Lima Email & Phone Number

Responsible for internal and external-facing events and communications, with an added focus on leading agency operations including employee engagement, workplace functionality, real estate portfolio management, and IT & IS departments.• Working directly with the President, CCO, and CMO, I sourced and executed new ideas and concepts for agency events and activations driving brand awareness and revenue• Lead, supervised, and coordinated agency events from conception to execution meeting all deliverables at E3, GDC, and Comic Con, resulting in strengthened client relations, client generation, and impacting revenue growth.• Ideated concepts for events, oversaw operations, managed project timelines, run of show, directed staff, contractual negotiations, and coordinated technical and production teams within allotted budgets.• Directed and produced numerous multi-day international events with budgets ranging over 1MM.• Collaborated with other departments including legal, finance, and HR to maximize effectiveness for client-facing engagements, client compliance, artist handling, and entertainment contract negotiations.• Established industry-defining benchmarks of inclusion, belonging, and employee engagement, focusing on positioning Liquid as a destination of choice for top performers.• Established employee relations budgets and internal branding experiences across the company’s Ann Arbor, El Segundo, Poland, and Mexico offices.• Led global pivot, executed in two months, to a remote and hybrid work model, emphasizing cost-efficient strategies, allowing the agency to expand into the UK, Germany, El Salvador, Brazil, and other states within the US.• Collaborated with key stakeholders to design and build work environments within budgets, conducive to motivation, creativity, team morale, and energized productivity.• Spearheaded IT & IS development projects to position the agency for MPAA, CIS, and NIST standards, positioning Liquid to be awarded large studio projects.

The publicly traded global real estate service firm with more than 400 offices and 50,000 employees in over 60 countries. Directing operations across the company’s Los Angeles, El Segundo and Long Beach locations impacting over 250 employees, I was responsible for:• Overseeing the end-to-end employee relationship cycle, structuring seamless new hire onboarding and ongoing coaching and development training, and managing successful exits.• Ensuring rigorous compliance to all regulatory and corporate HR policy guidelines and frameworks.• Directing new broker contract signing and completion of performance reports, working with a team of 25 direct reports to design development and progress plans when required.• Designing and driving the success of employee recognition, corporate communications, and DEI engagement events.• Maintaining branch-wide P&L accountability, establishing financial performance metrics, preparing operational budgets and monitoring variance to key targets.

Los Angeles Area

Mandated to manage Uber facilities to create cost-effective spaces that inspire employees, minimize stress and elevate productivity, key accountabilities and impact revolved around:• Serving as the Chair of the SoCal Uber HEROES program to promote the company’s commitment to employee safety and health.• Providing leadership to regional Run Teams, designing processes and procedures to maximize efficiency and drive cost savings.• Partnering with a distributed team of SoCal General Managers and the senior Regional General Manager to uncover and action opportunities for improvement across the service delivery value chain.

Sandra Lima

Responsible for the successful execution of building services and space planning within the Southern California Apple and Beats campus.• Lead and mentor direct reports responsible for performing facility services • Manage and organize multiple projects including seating densifications, departmental reshuffles, moves, and facility upgrades spanning groups from 30 to 350 people• Work with high-level employees to meet space needs and special requests • Oversee space expansions and reconfigurations, working closely with project managers, space planners and procurement on short and long-term plans ensuring that projects meet Apple’s standards. • Provide creative solutions for a wide variety of requests involving sensitive information whilst meeting aggressive deadlines• Process purchase orders, invoices, and expense reports for various campus-related items and services• Manage parking, valet and car wash services• Work closely with Human Resources in the “On Boarding/Off Boarding” process• Manage the procurement, maintenance, and inventory for all furniture, fixtures, & equipment

Responsible for office and building operations, including maintenance, employee relations, budget management, event planning, capital asset inventory, security, and safety. Managed all daily operations including reception, phone systems, video conferencing, mail, office supplies, internal and external orders, and janitorial services. Served as the 24-hour emergency contact for the office.• Managed and organized facility projects including creation of a photo lab, meeting room upgrade, security system upgrade, and comprehensive facility renovations.• Responsible for the facility budget, which included projections, accruals, and head count costs. Also processed all purchase orders, managed all billing, and worked closely with Accounts Payable, Procurement, and Finance.• Developed sound relationships with various representatives for the City of Santa Monica (Urban Development, Homeless Division Liaison, Work Transportation Impact Team).• Set up contracts for all facility services including janitorial services, fire systems, HVAC, plumbing, pest control, landscaping services, and food delivery services.• Hired, trained, reviewed, and exit interviewed direct reports and outsourced staff for the Operations Team.• Worked closely with Apple Corporate Real Estate to negotiate building and parking leases with the City of Santa Monica.• Responsible for highly sensitive and confidential HR matters such as assisting in with H-1B Visa processing, employment reductions, and OSHA compliance.

As Head Administrator for the La Mirada campus, responsibilities included organization and representation of the campus and its employees, communications via all-staff meetings, and coordination and oversight of new promotions and employee development activities. Also worked directly with Southern California Directors and Vice President.• Oversaw, projected, and maintained group capacity for La Mirada.• Initiated business development with Corporate Toyota.• Assisted in standardizing facilities maintenance for U of P in Southern California.• Consistently met all quarterly goals beginning Q3 of 2000.

Supported and enforced all operations of the department and worked closely with the operations manager. Developed and maintained shortage reduction programs for departments. Participated and initiated internal and external investigations.• Oversaw and delivered loss prevention training orientations to store employees.• Created and executed departmental audits, targeting high shortage areas.• Collaborated with related offices to design and execute innovative strategies on combating shortages.

Represented Nordstrom numerous times in legal proceedings. Developed a keen sense of behavior analysis, as well as employee relations and customer service skills. Demonstrated the ability to quickly and efficiently assess and defuse a problematic situation.• Successful in combating fraud including identity theft, counterfeit checks and credit cards, and charge backs.• Established excellent working relations with other loss prevention agencies as well as all levels of law enforcement.• Planned and coordinated loss prevention staff for special events.

Represented Mervyn's in many court proceedings. Developed a strong rapport with management, associates, and the local law enforcement agency.• Initiated and networked with the entire major department stores in the area to compare losses and strategies on combating shortage.• Was in the top five percentile for the Mervyn's South Bay District in resolved cases.