Sonali Desai, Mph Email and Phone Number
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I find ways to improve patient care experience by partnering with healthcare IT startups, medical groups, hospital systems and health plans to integrate and implement new technologies in the current healthcare delivery model. Let’s work together to solve problems in 2022.
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Platform SpecialistAscendco HealthMission Viejo, Ca, Us
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Sr Customer Experience ManagerKinnos Feb 2023 - Present -
Senior Account ManagerInterpreta Jun 2019 - Feb 2022* Recognized by Leadership for restoring client confidence and strengthening relationships with key decision-makers resulting in account renewals and references for new business * Managed business requirements by leading weekly calls with internal teams (ETL, Data Quality, Quality SMEs and project managers) and external clients to improve communication and prioritize support desk ticketing in JIRA to meet SLAs * Forecasted and developed reports & quarterly account update presentations addressing key client account metrics (SLAs, KPIs) and obtaining client feedback on future development plans
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Head Of Implementations And Customer SupportPeerwell Dec 2017 - Dec 2018San Francisco, Ca, Us* Developed customer success metrics for the purpose of evaluating overall success of multi state SaaS implementation with national workers' compensation carrier to generate new business* Successfully automated a new workflow on front end to improve efficiency of registration process by integrating app requirements with patient data feeds of an existing external software program * Managed client expectations by conducting trainings via phone, virtual or onsite, addressing questions and concerns initially and improving overall experience -
Implementation Manager/Customer SuccessXenex Disinfection Services 2013 - 2017San Antonio, Texas, Us* Documented success leading 40+ medical device implementations in hospital setting with involvement from Executive Leadership, Physicians, Nursing, Quality, Clinical Educators, EVS and IT* Developed new implementation approach with a focus on customer success, rapid adoption and hospital-wide program awareness* Served as company spokesperson at hospital media events to promote technology in new markets and educate the public on the value to community -
Account ManagerMedical Billing Technologies Inc 2007 - 2013Visalia, California, Us* Demonstrated success as the Northern California Regional Account Manager for over 40 accounts by establishing strong client relationships with district leadership (Superintendents, Chief Business Officers and Directors)* Provided training to Medi-Cal providers to introduce new billing technology in rural school districts -
Project ManagerUnitedhealth Group 2004 - 2005Us* Reported directly to VP Enterprise Analytics* Gathered business requirements, facilitated meetings and coordinated testing between business units and IT in the development and deployment of a new health plan product
Sonali Desai, Mph Skills
Sonali Desai, Mph Education Details
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Uc Berkeley School Of Public HealthHealth Policy & Management -
Uc San DiegoAnimal Physiology & Neuroscience
Frequently Asked Questions about Sonali Desai, Mph
What company does Sonali Desai, Mph work for?
Sonali Desai, Mph works for Ascendco Health
What is Sonali Desai, Mph's role at the current company?
Sonali Desai, Mph's current role is Platform Specialist.
What is Sonali Desai, Mph's email address?
Sonali Desai, Mph's email address is sk****@****hoo.com
What is Sonali Desai, Mph's direct phone number?
Sonali Desai, Mph's direct phone number is +141544*****
What schools did Sonali Desai, Mph attend?
Sonali Desai, Mph attended Uc Berkeley School Of Public Health, Uc San Diego.
What are some of Sonali Desai, Mph's interests?
Sonali Desai, Mph has interest in Social Services, Children, Team Building, Volunteering, Economic Empowerment, Exercise, Education, Environment, Poverty Alleviation, Hiking.
What skills is Sonali Desai, Mph known for?
Sonali Desai, Mph has skills like Building Relationships, Account Management, Strategic Planning, Cross Functional Team Leadership, Training And Development, Sales Presentations, Meeting Deadlines, Business Meetings, Contract Negotiation, Public Policy, Compliance Audits, Hr Consulting.
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