Head of Employee Benefits practice for Aon New Zealand.

Strategic ownership of health & medical product sales and service.

Ownership of and responsibility for Cigna's travel insurance proposition through AVA and retail channels. Driver of innovation and development and management of the company's COVID-19 response in 2020. The role is a blend of technical product management; strategic thought leadership and relationship management.Also responsible for the development and ongoing management of Cigna's entry into the Seasonal Worker (RSE) market.

Head of sales for IPMI; Life; Travel; Student for London based insurer HealthCare International.

Responsibilities include:Strategic leadership & goal setting.Management and supervision of staff including recruiting, coaching & mentoring.Oversight and management of senior leadership team.Communicating values, strategies, and objectives. Leading the Sales and underwriting functions & handling all HR responsibilities.Handling marketing including brand and product development including writing policy wordings & oversight of pricing.Accomplishing objectives by establishing plans; allocating resources & responsibilities; reviewing progress; making mid-course corrections - all whilst working within set budgets. Assigning accountabilities; planning, monitoring, and management appraisal.Developing incentives and creating a culture which encourages professional development and staff involvement. Collaborating with clients, businesses, consultants, external organisations, and employees; Enforcing ethical business practices and organisational standards. Managing key relationships.Key Achievements:25% year on year growth in salesWrote & launched new Student Travel Insurance productReduced staff absence by more than 30%Developed new branding and introduced social media presence

Key ResponsibilitiesManaging key client relationshipsGrowing sales volumes Developing new distribution channels & marketsDeveloping & delivering education programmes for key clientsCreating competitive advantagesDeveloping and implementing new marketing strategiesManaging Account ManagersDeveloping clear communication channels – internal and externalDebt management Key AchievementsHave grown the inbound market significantly since 2013 in what is a generally stagnant marketThe acquisition of many significant new clientsThe development of new distribution channelsThe opening of new product marketsThe refreshing of the SCTI brand in the local inbound market

Key Responsibilities The development of strategy to drive intermediary distributionThe acquisition of new life and health sales The retention of $54M of in-force premiumThe management of key stakeholder relationships Managing the performance of 14 direct reports.Debt management.Key AchievementsThe acquisition of $40.9M in new sales 2010 – 2013.The involvement in strategic initiatives driving sales and business retention in the intermediary spaceThe acquisition and development of new advisory businesses relationships The selection, growth and development of the intermediary sales team, widely regarded as market leaders (source: the 2011 and 2012 Beaton Reports). The delivery of many successful industry events The creation and delivery of a number of successful long and short term incentive programmes supporting sales and retention activity

Key ResponsibilitiesAll post-sales servicing of PruHealths’ corporate and sme group accounts Retention of the £75M book Key account managementStrategic development of the retention channelCo-ordination with Sales and Operational divisions within the UK and in South Africa10 direct reports:AchievementsAchieved targeted 93% persistency 2008 – 2010 in a recessionary economic climateThe maintenance of key corporate and intermediary relationships Successful restructuring and development of the retention channel

Key ResponsibilitiesManagement of the sales activity of the private medical insurance division Developing lead generating cross-sell initiatives through co-ordination with Towergate branch network of over 50 UK officesResponsible for all marketing initiatives Managing key supplier relationships Acting Managing Director for the period March – August 2008 Direct reports: 20AchievementsSales volumes increased 200% during tenureImplementation of a number of new structural and process changes to improve efficiencies and increase sales and support performance Created a large body of new marketing and support materialManaged the re-structuring of the division as acting MD

Distribution of health insurance products through three sales channels: • Telesales (in-bound) • Direct group account management (including affinity groups) • Intermediaries (independent broker network) The key account management of all major corporate / affinity clients Retention of membershipStrategic relationship development Identifying and acquiring major new accounts and business opportunitiesThe management of a sales division of 25+ staff and premium income of $240M.