NOC Operations (01/09/13-Present)~~~~~~~~~~~~~~~~~~~~~~~~~~~Responsible for development and implementation of NOC and Help Desk services. Creating the processes to provide the optimal deployment of services. Providing end users the simplest method to report issues and requests while still capturing the relevant information.Routing of tickets to technical engineers and documenting escalation pathways.Creating reports to proactively prevent end user network issues based on data collated by the NOC.Caplum Infrastructure DB Admin~~~~~~~~~~~~~~~~~~~~~~~~~Based onsite at Wm Morrisons plc and working closely with the Network Team.Carrying out Infrastructure audits, recording in the Caplum (www.ardlin.net) database and maintaining the records.Includes Data Center Racks and Contents, Backbone Links and patching between devices.Creating reports of rack equipment and connections to specific devices to provide capacity and service impact information.Locating 'lost' Servers, firewalls, links to facilitate network troubleshooting and redeployment of resources.Determining optimal infrastructure paths to connect devices in separate locations e.g. between Data Centres.Determining cabling resource requirements for deployment of projects in the Data Centres. Creating patching schedules and implementing the diverse, resilient connectivity for servers and other equipment.IT Manager~~~~~~~~~Responsible for implementation and support of company Servers, network, VPN links, email, PCs.and systems.Database and system development.Wireless network deploymentsFirewall deploymentsWebsite development and supportIT ConsultancyWorking with clients on Server deployments, Windows migrations, Firewall deployments. Development of IT systems and processes leading to standard practices which could then be computerised such as a college Risk Management database.Stabilising systems which would allow the clients to have time and resources for development and improvements.