Administrative & Customer Service is where I shine. I am a creative problem solver.

Moved companies from MBF to Sober City within the same family ownership because of my experience with Recovery.

~Supervised and managed team members servicing clients in multiple locations focusing on client care, health care risk, safety, HIPPA protocol abidance and maintaining healthy boundaries. ~Reduced medication risk by creating a Medication Observation Technician Protocol Manual and PowerPoint training presentation. Trained all team members and supervised abidance. ~Worked directly with clients to respectfully solve conflicts and overcome the desire to leave against medical advice. ~Lead inspirational groups. Quality Assurance:~Worked directly with COO to develop a quality assurance questionnaire. ~Surveyed all clients to assure their experience aligned with our company goals. ~Created a employee appreciation questionnaire and surveyed all employees to assure their experience aligned with our company goals to foster a healthy work environment.

~Worked with Clinical Director to developed and launch an adventure track as well as an IOP program (Changing Tides)~Respectfully challenged clients to follow guidelines and rules. ~Developed and prepared company forms, vehicle safety protocols, and fire escape plans.~Interviewed, hired, and trained Behavior Health Tech team members. Encouraged staff to grow within the company.~Implemented performance reviews for all BHT team members.~Created the Behavior Health Tech manual and Medication Observation Tech manual.~Prepared BHT schedules and oversaw all BHT team meetings. ~Attended clinical staff meetings and worked directly with the clinical team to solve client issues.~Worked with clients, family members, and clinical staff to respectfully resolve concerns and conflicts as well challenge clients to overcome the desire to leave against medical advice.

~Oversaw client care, transported clients to activities and groups.~Admitted clients and searched property for contraband.~Maintained client files per DCF and Joint Commission requirements.~Observed clients taking prescribed medications and maintained client medications records as per DCF and Joint Commission requirements. ~Worked directly with clients, their families and the clinical team to resolve conflict during visitations.~Ran inspirational groups as well as chaired on site AA meetings.~Discharged clients and worked with team members to prepare for new arriving clients.

~Planned and developed business model, procured property, created the brand, logo, motto, artwork, and mission statement.~Designed floor plans, redesigned storefront, procured furnishings, china, and established a cafe kitchen.~Created and generated menus, recipes, and party plans.~Appraised antiques and consignment and established inventory control program. ~Purchased and prepared home furnishings, home accessories, jewelry, and ladies wardrobe accessories for resale.~Creatively planned and developed the website and advertising to attract customers.I sold to my partner who is currently still working our original business plan in Juno Beach,FL