Thomas Nelson Email & Phone Number

New Jersey, United States

- Spearhead the design and implementation of contact center architectures, ensuring optimal functionality and efficiency.- Manage all voice-related services, specializing in Cisco platforms.- Provide expert recommendations on process improvements, aligning technological solutions with organizational objectives.- Identify opportunities for process enhancements and efficiencies within telecom operations.- Create comprehensive documentation for implemented solutions, ensuring clarity for future reference.- Collaborate with cross-functional teams to analyze business requirements and translate them into technical solutions.- Collaborate with vendors to evaluate and implement new technologies and services.

- Provided exceptional customer service and technical support to end-users, troubleshooting hardware and software issues.- Coordinated with cross-functional teams to ensure smooth transition of voice services for newly acquired entities.- Ensured compliance with established SLAs by consistently meeting or exceeding response and resolution times.- Back-end creation of phone services within Hosted Cloud Solution.- Liaised with vendors to troubleshoot and resolve issues related to hosted cloud solutions and voice services.- Worked closely with other IT teams to escalate and resolve complex technical issues.

New Brunswick, New Jersey

-Answered patient and employee questions about policies and procedures with friendly and knowledgeable approach.-Improved team efficiency by coordinating workflow and maintaining schedules.-Completion of daily reports auditing all registrations from prior day. Typically between 180-300 accounts, ensuring demographic as well as insurance data is accurate to meet hospital and government regulated standards for EHR.-Protected patient and hospital information with strict use of established security procedures.-Adapt to emergent situations in a fast paced and changing environment, while prioritizing tasks most critical to the needs of the physicians and nursing staff.-Developed 'how-to' process guides for new duties to be performed by registration staff.-Trained new team members in registration workflow and ways to exceed performance expectations.-Compiled, classified and coded high volumes of patient data each day.-Identified incomplete records and independently pursued missing information.-Helped team handle high-volume work by prioritizing tasks.-Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.

Somerset, New Jersey

- Provide direct support & care for developmentally disabled clients within a group home setting. - Plan and prepare meals for the clients. - Administer and distribute medications. - Maintain accuracy of medical information and other paper work.- Schedule and attend medical appointments. - Maintain adequate supply of prescription medications for each individual client. - Supervising and interacting with clients.

Master'S Of Business And Science, Cybersecurity

Currently enrolled in the Masters of Business and Science degree in Cybersecurity program.

Bachelor Of Arts (B.A.), Criminal Justice

Majored in Criminal Justice with a minor in Human Resource Management.

Liberal Arts, 3.7

Studied Liberal Arts with a focus on Criminal Justice before transferring to Rutgers University.