Project Manager
CurrentBusiness Analyst – Data Analytics DivisionWork with VA management to establish a fully functional Data Analytics Division□ Develop Data Analytics processes and procedures in line with Cross Industry Standard Process for Data Mining (CRISP-DM)□ Integrate Agile project methodologies and processesData Center Project Manager – VA Austin Information Technology Center (AITC)Managed assigned datacenter projects at the Enterprise Operations (EO) level□ Coordinate technical resources and business Subject Matter Experts (SMEs) to carry out the tasks of the project to satisfy the customer requirementsProject Manager – Service Level ManagementUsing ITIL methodology, managed Service Level Agreement project, which was one of seven projects in a Service Level Management program designed to transformation delivery of IT services at the VA.□ Created Service Level Agreement documentation based on monitoring and availability capability□ Submitted SLAs to Service Level Management Board (SLMB) for approval and adoption
