•Provide governance and oversight to portfolio of operational, risk and technology related projects across the Service Organization with accountability for timelines, budget and implementations•Establish and lead project management office functionality and associated methodologies and processes•Direct oversight of IT prioritization and the associated $30MM Service IT Budget•Consults on the definition of project scope and objectives, involving relevant stakeholders•Communicates… Show more •Provide governance and oversight to portfolio of operational, risk and technology related projects across the Service Organization with accountability for timelines, budget and implementations•Establish and lead project management office functionality and associated methodologies and processes•Direct oversight of IT prioritization and the associated $30MM Service IT Budget•Consults on the definition of project scope and objectives, involving relevant stakeholders•Communicates expectations, plans, monitors coaches project managers through the project life cycle•Reports regularly to senior leaders and stakeholders•Achieves operational objectives by contributing information and recommendations to strategic plans and reviews Show less

Capital One Financial Corp May 2013 to September 2014~Vice President –Enterprise Program and Governance Lead•Provide governance and program delivery for enterprise effort across multiple lines of business – US Card, Retail Bank, Commercial Bank and Financial Services•Define, build and lead program components to ensure implementation against defined government and compliance requirements•Interact with senior executives to represent and report on progress•Partner with Legal to… Show more Capital One Financial Corp May 2013 to September 2014~Vice President –Enterprise Program and Governance Lead•Provide governance and program delivery for enterprise effort across multiple lines of business – US Card, Retail Bank, Commercial Bank and Financial Services•Define, build and lead program components to ensure implementation against defined government and compliance requirements•Interact with senior executives to represent and report on progress•Partner with Legal to ensure alignment to legal requirements•Define critical path milestones and deliverables•Design framework for implementationsCapital One Financial Corp October 2012-May 2013~Vice President –Director Process and Change Delivery•Direct and manage the Infrastructure Process and Change Delivery Team for the Retail Bank Call Center•Responsible and accountable for three distinct functions, each with varying scope and complexity•Develop and manage the strategic agenda for all Bank IVR (interactive voice response) and Telephony efforts•Partner with Strategy and Analysis to form the Bank IVR roadmap and enhancements and manage the implementation of each•Intent Delivery Lead for all large scoped projects that include bank integrations, new business service models and process improvementsCapital One Financial Corp May 2008-October 2012~Vice President –Director of Project Management Consumer Service and Sales •Provide project management support for all projects and initiatives that impact Bank Consumer Service and Sales•Lead a team of project managers responsible for end to end management of the project life cycle•Interact will all levels of management across the Enterprise to represent Bank Consumer Service and Sales in related projects August 2007-May 2008 Vice President Senior Operations Manager , responsible for Training, Quality, Change Management, Project ManagementCapital One Financial July 2006-August 2007 ~ Assistant Vice President (Project Manager) Show less

JPMorganChase Bank June 2004-July 2006 ~ Vice President (Project Manager)JPMorgan Treasury and Securities Services (Dallas, TX)• Project Manager for Worldwide Securities Services • Lead and developed cross functional project teams for the Dallas TX Operations Group of Worldwide Securities Services• Created project plans, business cases, project reviews for assigned projects• Tracked milestones of all projects and report weekly to Senior Executive and… Show more JPMorganChase Bank June 2004-July 2006 ~ Vice President (Project Manager)JPMorgan Treasury and Securities Services (Dallas, TX)• Project Manager for Worldwide Securities Services • Lead and developed cross functional project teams for the Dallas TX Operations Group of Worldwide Securities Services• Created project plans, business cases, project reviews for assigned projects• Tracked milestones of all projects and report weekly to Senior Executive and Management Team• Conducted weekly project meetings to ensure tasks and deliverables are on target.• Prepared and reviewed audit documents• Projects Included:• National Tobacco Grower Settlement Trust Conversion• Client Services Exchange• Bond Events• Advance Deal Manager• JPMorganChase/BankOne Conversion Show less