Lou Taylor Email & Phone Number

Richmond, Gb

2020 accomplishments include:• Launched O365-based modern intranet, leveraging Microsoft Sharepoint Online solutions, that brings together 'knowing' and 'doing': easy access to a new digital workplace, with good adoption + employee engagement during period of global remote working• Remit broadened to oversee product eLearning team too

Hiring and developing a team responsible for sales enablement, coordinating global marketing resources, internal comms and ongoing intranet and content management.Achievements include:• Ongoing development of intranet/CMS with digital agency• Led Sharepoint Online (SPO) team sites project (pilot and roll-out) with a Gold MS Partner through 2018• Digital workplace planning: rebuilding global intranet in an O365 environment to reap significant business benefits• Nominated in… Show more Hiring and developing a team responsible for sales enablement, coordinating global marketing resources, internal comms and ongoing intranet and content management.Achievements include:• Ongoing development of intranet/CMS with digital agency• Led Sharepoint Online (SPO) team sites project (pilot and roll-out) with a Gold MS Partner through 2018• Digital workplace planning: rebuilding global intranet in an O365 environment to reap significant business benefits• Nominated in 2018 and 2019 for Moody’s Create Confidence Award which recognises employees whose behaviour and success best reflect the company’s values and culture Show less

London, Uk

Mandated to implement knowledge management as a business discipline - developing good practice in knowledge sharing and information structure across the business. Partnering primarily with:• Global practice/sector groups - to share knowledge and expertise company-wide, and• Product developers - to create news stories about products and developmentsAchievements: new intranet created (Kentico content management system) - launched with three pilot areas; since rolled out across the… Show more Mandated to implement knowledge management as a business discipline - developing good practice in knowledge sharing and information structure across the business. Partnering primarily with:• Global practice/sector groups - to share knowledge and expertise company-wide, and• Product developers - to create news stories about products and developmentsAchievements: new intranet created (Kentico content management system) - launched with three pilot areas; since rolled out across the firm with very successful user adoption rates, engagement and ongoing collaboration. Roles: Product/intranet manager – collaborating with digital agency on technical requirements and development; Editor – editorial ownership of internal content_ _ _The company: At Bureau van Dijk, we capture and treat private company information for better decision making and increased efficiency. Our business model focuses on the aggregation, cleansing, integration and analysis of private company information and delivering this to customers through flexible software, allowing them to manipulate the data for a range of research needs and applications. We have a global presence with over 30 offices worldwide. Formerly PE-backed by EQT; acquired by Moody's in 2017. Show less

London, Uk

Serving multiple communities (practices, studios, client relationships, corporate functions) I connected people to critical knowledge and insights, utilising knowledge systems and tools.On joining Gensler to implement a knowledge management (KM) framework and strategy in the region, I analysed information gaps and introduced processes to better capture and share information. I re-developed, and became editor of, several intranet sites (leading to an 825% increase in site views)… Show more Serving multiple communities (practices, studios, client relationships, corporate functions) I connected people to critical knowledge and insights, utilising knowledge systems and tools.On joining Gensler to implement a knowledge management (KM) framework and strategy in the region, I analysed information gaps and introduced processes to better capture and share information. I re-developed, and became editor of, several intranet sites (leading to an 825% increase in site views). As a conduit between the marketing function and project teams, I: • Harvested IP from client-facing project teams using KM processes and infrastructure • Ensured key project information - including case stories - was current, accurate and accessible• Disseminated knowledge content through multiple delivery methods • Collected, organised and shared quantitative and qualitative information and metrics • Designed and delivered group training and coached staff 'on the job' on using knowledge tools_ _ _About Gensler: the world's largest architecture and design consultancy employs 5,000+ people in 46 global locations. 2014-15 revenues: $1,041,280,000 Show less

London, Uk

KM role in the UK board practice, managing knowledge and research projects:• Created a global board practice intranet site, enabling staff worldwide to share best BD packs, ‘how to’ guides, find experts, etc • Led ‘next gen NED’ diversity campaign (created project plan + comms for roll-out and beyond) • Mapping, research and analysis of FTSE CEOs (over 10 years) published in the press ("Routes to the Top")Concurrently, in a UK information management role my responsibilities… Show more KM role in the UK board practice, managing knowledge and research projects:• Created a global board practice intranet site, enabling staff worldwide to share best BD packs, ‘how to’ guides, find experts, etc • Led ‘next gen NED’ diversity campaign (created project plan + comms for roll-out and beyond) • Mapping, research and analysis of FTSE CEOs (over 10 years) published in the press ("Routes to the Top")Concurrently, in a UK information management role my responsibilities included • Information governance, new business reporting, and new hire training• Providing solutions about systems navigation and adoption (during migration to a global database), coaching users and ensuring business needs were met in a timely, responsive way• Writing change requests for systems developers, on behalf of end-users• Driving knowledge sharing and collaboration (redeveloped the UK intranet site to a global Socialtext wiki platform - devised pre-launch comms and ongoing user training) Show less

Designed and implemented tools and processes to enable and promote knowledge sharing worldwide:• Redesigned and re-architected the training intranet – the first site to use SharePoint within the firm• Developed and managed a central knowledge resource (‘learning centre’) providing 1,800 staff with online training, professional development and help on in-house tools (mixed media formats)• Managed and increased traffic to key intranet sites; developed intranet presences enabling… Show more Designed and implemented tools and processes to enable and promote knowledge sharing worldwide:• Redesigned and re-architected the training intranet – the first site to use SharePoint within the firm• Developed and managed a central knowledge resource (‘learning centre’) providing 1,800 staff with online training, professional development and help on in-house tools (mixed media formats)• Managed and increased traffic to key intranet sites; developed intranet presences enabling global industry practices and teams to share explicit knowledge; trained content managers• Evangelist for team sites – developed/promoted successful sites for global teams to collaborate• Created online tutorials using Adobe Presenter and Adobe Connect Pro; produced video and image assets • Daily user of online collaboration and web-casting tools (worked in virtual teams 2003 - 2009)Played the lead role in designing and implementing a global onboarding/integration programme:• Undertook research, analysis and recommendations for improvement• Wrote comms and training sessions (that trainers delivered) to roll out the programme to stakeholders• As manager of the programme I continued to define and manage content and processes In a de facto business analyst role, I: • Gathered and wrote requirements for a learning system to track professional development of all staff (and wrote data capture processes), partnering with the HR Information Systems team for its development and deployment• Developed the user training, and trained the user-facing training department in its use Show less

• Worked with Chief Knowledge Officer to open an information services centre in New Delhi• Trained researchers both onsite in India and via collaboration tools on research techniques, elucidation of company structures, data analysis and development of new report tools• Acted as Contract Admin Manager EMEA during corporate restructuring in 2003, with line management responsibility for local and virtual teams• Wrote reference guide-books defining database standards and research… Show more • Worked with Chief Knowledge Officer to open an information services centre in New Delhi• Trained researchers both onsite in India and via collaboration tools on research techniques, elucidation of company structures, data analysis and development of new report tools• Acted as Contract Admin Manager EMEA during corporate restructuring in 2003, with line management responsibility for local and virtual teams• Wrote reference guide-books defining database standards and research resources; adopted firm-wide and remain in use today• As business analyst for information quality I wrote business requirements docs, project plans and implemented data quality initiatives • Responsible for quality assurance of international business assignments - ensuring compliance with company policies and contractual client agreements; testing and development of the firm’s work-in-progress database. Show less

• Designed and produced detailed research documents, analysing corporate structures of leading global firms and identifying key executives in EMEA• Conducted extensive primary and secondary research, using both direct contact and numerous information resources including LexisNexis, Factiva and Hoovers• Fulfilled practice research requests on behalf of Knowledge Services• Member of the Global Information Services committee, focused on integrating new/best information resources and… Show more • Designed and produced detailed research documents, analysing corporate structures of leading global firms and identifying key executives in EMEA• Conducted extensive primary and secondary research, using both direct contact and numerous information resources including LexisNexis, Factiva and Hoovers• Fulfilled practice research requests on behalf of Knowledge Services• Member of the Global Information Services committee, focused on integrating new/best information resources and their efficient usage Show less

• Prepared detailed reports on potential candidates for clients, featuring directorships, media, employment history and extensive referencing, in the pre-employment screening division (PES) of a specialist risk management firm, using information resources such as Equifax, Experian, Companies House, Reuters (now Factiva) and FT (now LexisNexis) • Managed client accounts• Solely responsible for producing a weekly newsletter featuring important industry and financial news; also contributed… Show more • Prepared detailed reports on potential candidates for clients, featuring directorships, media, employment history and extensive referencing, in the pre-employment screening division (PES) of a specialist risk management firm, using information resources such as Equifax, Experian, Companies House, Reuters (now Factiva) and FT (now LexisNexis) • Managed client accounts• Solely responsible for producing a weekly newsletter featuring important industry and financial news; also contributed to the staff newspaper Networked Show less

Diploma, General Journalism (Distinction)

Intensive summer school course covering news stories, live reporting, news specials, interviewing, running stories, research, court.

Msc, Information + Knowledge Management, Merit

Part-time distance learning covering Managing Information, Legal Aspects of Information, Managing Knowledge, Knowledge Resources.

Ba (Hons), English + French, 2:1

Included an academic year abroad, Sep 97-May98 as an Erasmus exchange student at Université Franche-Comté, Besancon, France

Education record