Ajith Fernando Email & Phone Number

New South Wales, Australia

As market leaders in special needs equipment in Australia, Astris PME provides high quality products that promote independent, active lifestyles. We are continually inspired by our clients and work closely with them to provide bespoke solutions which are as unique as they are. By providing a personalised service, expert advice and high quality products, we are able to meet the individual needs of clients, and help change their lives for the better. Dedicated to improving lives of people with a disability.

New South Wales, Australia

New South Wales, Australia

Sydney, Australia

- Contact centre operations management across Client Service, Fraud Operations and Merchant Service contact centre teams.- Subject matter expert on Contact centre technology, features and telephony.- Implemented a new Cloud Contact Centre platform Nice INContact from scratch. Created Business requirements, vendor selection, call flow mapping, project management, scripting, prompt recordings, testing, advanced features etc.- Vendor relationships with a partnership approach.- Process improvement initiatives including identifying and coordinating Robotics Process Automation (RPA) across contact centre operations. - Quality management across contact centre operations.- Business Continuity Planning (BCP).- Incident management and resolutions contact centres and telephony.- Staff engagement and support to ensure close to zero downtime during incidents and events.- Investment planning.

Sydney, Australia

- Medical alarm migration with zero down time targets.- Management of key partners/stakeholders Contact Centres, Medical Alarm service providers, Telecommunication service providers.

Sydney, Australia

Customer service and contact centre operations ensuring timely order processing, service support, online support, repairs, returns, timely delivery(DIFOT) etc are performed to ensure, "service" stands out as a key differentiation.

Sydney, Australia

* Leading Customer Service to be the key differentiation across all touch points and delivering unparalleled service to customers.* Contact Centre Management(Multi-channel) - service, support, sales etc.* Leave memorable customer experiences that are worthy of being spoken about.* Problem-solving to transform every problem faced by a customer, to an opportunity to delight them.* Operational process improvements.* Make the key difference in service offering, by inspiring "our people" to deliver memorable customer service supported by process improvements and systems/tools.* Client/Account management.* Recruitment and talent management.* P&L of operation and achievement of budgeted targets.

Ghana

Responsible for Customer Service Excellence, Call Centre Operation, Back office Support, Quality Assurance and Sales drive across all Customer Service Branches (in a Mobile Number Portability enabled market)

Tanzania

Responsible for Call Centre, Customer Service and its wide across Branch Network plus Back Office Support Department.

Sri Lanka

Reporting to the CEO, was responsible for Call Centre, Customer Service, Credit and Collection, Billing, Commercial Roaming and Corporate Social Responsibility.

Responsible for commercial targets for Technova products(Print, Chemicals etc) in Sri Lanka.

Was responsible for managing the overseas Sponsor(Donor) Base and related operations. Also for National Resource Development in the area of fund-raising for locally supported projects.