Kimberly Keyser
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Kimberly Keyser Email & Phone Number

Manager, Information Systems Service Management at Sutter Health
Location: Knoxville, Tennessee, United States 6 work roles 2 schools
1 work email found @sutterhealth.org 3 phones found area 916 LinkedIn matched
4 data sources Profile completeness 100%

Contact Signals · 1 work email · 3 phones

Work email k****@sutterhealth.org
Direct phone (916) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Sutter Health
Role
Manager, Information Systems Service Management
Location
Knoxville, Tennessee, United States
Company size
16934 employees

Who is Kimberly Keyser? Overview

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Quick answer

Kimberly Keyser is listed as Manager, Information Systems Service Management at Sutter Health, a company with 16934 employees, based in Knoxville, Tennessee, United States. AeroLeads shows a work email signal at sutterhealth.org, phone signal with area code 916, and a matched LinkedIn profile for Kimberly Keyser.

Kimberly Keyser previously worked as Clinical Service Desk Supervisor at Sutter Health and Service Desk Supervisor at Sutter Health. Kimberly Keyser holds Associate Of Science (A.S.), Pc Support Management from American River College.

Company email context

Email format at Sutter Health

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{last}{first_initial}@sutterhealth.org
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AeroLeads found 1 current-domain work email signal for Kimberly Keyser. Compare company email patterns before reaching out.

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Profile bio

About Kimberly Keyser

Kimberly Keyser is a Manager, Information Systems Service Management at Sutter Health. She possess expertise in technical support, bmc remedy, service desk, information technology, software documentation and 44 more skills.

Listed skills include Technical Support, Bmc Remedy, Service Desk, Information Technology, and 45 others.

Current workplace

Kimberly Keyser's current company

Company context helps verify the profile and gives searchers a useful next step.

Sutter Health
Sutter Health
Manager, Information Systems Service Management
sacramento, california, united states
Website
sutterhealth.org
Employees
16934
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6 roles

Kimberly Keyser work experience

A career timeline built from the work history available for this profile.

Manager, Information Systems Service Management

Current
Sutter Health
May 2019 - Present

Clinical Service Desk Supervisor

Sutter Health
  • Supervise a team of 25+ Clinical Service Desk Specialists responsible for a tiered level support structure of Level I, II, III and Team Lead staff including support of the Sutter Community Connect Service Desk
  • Responsible for all operational activities related to leading in a 24/7/365 Service Desk organization including management of Service Level Agreements, First Call Resolution, Quality and Customer Satisfaction
  • Coach and develop staff, on-boarding new talent and establishing staff performance goals/objectives to align with Key Performance Metrics
  • Develop schedule, process and responsible for analyzing and managing staffing for 100+ staff member desk with an average volume of 850K contacts per year
  • Real time monitoring and reporting utilizing Cisco UCCX/UCCE Contact Center Client
  • Staff and support the Sutter EHR implementations, upgrades and module releases
Oct 2013 - May 2019

Service Desk Supervisor

Sutter Health
  • Supervise a team of 30+ Service Desk Specialists responsible for a tiered level support structure of Level I, II and Team Lead staff
  • Responsible for all operational activities related to leading in a 24/7/365 Service Desk organization including management of Service Level Agreements, First Call Resolution, Quality and Customer Satisfaction
  • Coach and develop staff, on-boarding new talent and establishing staff performance goals/objectives to align with Key Performance Metrics
  • Develop schedule, process and responsible for analyzing and managing staffing for 60+ staff member desk with an average volume of 700K contacts per year
  • Real time monitoring and reporting utilizing Mitel ACD Contact Center Client
  • Build and maintain well-rounded teams and continue to challenge and motivate staff in a fast paced environment
Nov 2008 - Oct 2013

Desktop Support Supervisor

Saic
  • Supervise a team of 5 Desktop Support Technicians providing support to 1100 users
  • Provide coaching and development to support staff, develop training on new processes and procedures and provide assistance with user support and escalations
  • Conduct one on one’s, focal reviews and create performance objectives that align with Service Level Agreements
  • Create and update internal operating procedures including work instructions and knowledge base articles
  • Prioritize incoming incidents based on priority and monitor daily operations along with partnering with the Helpdesk Supervisor to ensure excellent customer service and support
  • Responsible for asset inventory and maintaining vendor relationships for communications and printing contracts
Apr 2007 - Oct 2008

Information Technology Outsourcing Support Specialist Iii

Hewlett-Packard

Responsible for performing and managing software distribution using Symantec Livestate Delivery Suite.

Feb 2005 - Dec 2006

Desktop Systems Analyst I,Ii And Iii

Mci Corporation

Sacramento, California Area

Sep 1999 - Feb 2005
Team & coworkers

Colleagues at Sutter Health

Other employees you can reach at sutterhealth.org. View company contacts for 16934 employees →

RT Rachel Trivitt, Bsn, Ccrn Rachel Trivitt, Bsn, Ccrn Colleague at Sutter Health Greater Sacramento, United States View → LB Lauren Bilby Lauren Bilby Colleague at Sutter Health San Ramon, California, United States, United States View → JJ Jenny Jennison Jenny Jennison Colleague at Sutter Health San Francisco Bay Area, United States View → VD Vennell Doug Vennell Doug Colleague at Sutter Health San Francisco, California, United States, United States View → CB Christina Baker Christina Baker Colleague at Sutter Health Auburn, California, United States, United States View → PP Pia Parker Pia Parker Colleague at Sutter Health United States, United States View → SF Springer F Springer F Colleague at Sutter Health Lakeport, California, United States, United States View → MK Mark Kobe Mark Kobe Colleague at Sutter Health Vallejo, California, United States, United States View → PP Pia Perucho Pia Perucho Colleague at Sutter Health Daly City, California, United States, United States View → JF Julie Ferriera Meyers Julie Ferriera Meyers Colleague at Sutter Health Sacramento, California, United States, United States View →
2 education records

Kimberly Keyser education

FAQ

Frequently asked questions about Kimberly Keyser

Quick answers generated from the profile data available on this page.

What company does Kimberly Keyser work for?

Kimberly Keyser works for Sutter Health.

What is Kimberly Keyser's role at Sutter Health?

Kimberly Keyser is listed as Manager, Information Systems Service Management at Sutter Health.

What is Kimberly Keyser's email address?

AeroLeads has found 1 work email signal at @sutterhealth.org for Kimberly Keyser at Sutter Health.

What is Kimberly Keyser's phone number?

AeroLeads has found 3 phone signal(s) with area code 916 for Kimberly Keyser at Sutter Health.

Where is Kimberly Keyser based?

Kimberly Keyser is based in Knoxville, Tennessee, United States while working with Sutter Health.

What companies has Kimberly Keyser worked for?

Kimberly Keyser has worked for Sutter Health, Saic, Hewlett-Packard, and Mci Corporation.

Who are Kimberly Keyser's colleagues at Sutter Health?

Kimberly Keyser's colleagues at Sutter Health include Rachel Trivitt, Bsn, Ccrn, Lauren Bilby, Jenny Jennison, Vennell Doug, and Christina Baker.

How can I contact Kimberly Keyser?

You can use AeroLeads to view verified contact signals for Kimberly Keyser at Sutter Health, including work email, phone, and LinkedIn data when available.

What schools did Kimberly Keyser attend?

Kimberly Keyser holds Associate Of Science (A.S.), Pc Support Management from American River College.

What skills is Kimberly Keyser known for?

Kimberly Keyser is listed with skills including Technical Support, Bmc Remedy, Service Desk, Information Technology, Software Documentation, Help Desk Support, Troubleshooting, and Customer Service.

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