Sahil Jain Email & Phone Number

Gurugram, Haryana, India

Business Analyst and UI Testing

Delhi

Senior Auditor in Retail Assets, Processes and Investigations. Covering audits of North India for entire bank, process improvements, data analysis, implementation of controls and compliances, portfolio analysis, outsource channels management, visiting the Hub and performing physical audit

Noida, Uttar Pradesh, India

-Taking care of operations in Paytm Mall and Financial Services (Paytm Postpaid, Insurance and Digital Gold)-Team handling, trainings, escalation handling and hiring-Data Analysis, Dashboards, process and customer experience enhancement -Backend and Front End improvements-Perform data analysis for generating reports on periodic basis-Generate and distribute management reports in accurate and timely manner

Noida, Uttar Pradesh, India

Worked in Compliance and Insurance Underwriting process.-Migrated 2 major processes with 2 different clients (Assurant and Sunlife)-Preparing Quotation for Insurance Policies, for both Group and Individual.-Setting up 3 processes; Claims, Inbound Support Centre and Underwriting.-Involved with the Training Team in making SOP and getting them validated with Onshore Partners.-Preparing the report that involves billing and invoicing of the headcount of team and then sharing the data with onshore partners.-Taking care of the Compliance Work of the Insurance in regards to the Rules and Regulations passed in USA affecting the Business and clients.-Designed the call coaching model and recommend periodic changes basis process context.