-Conducted thorough research, analyzing user stories, project documents, and existing designs.-Designed user flow adhering to UI guidelines for consistency and functionality.-Collaborated with stakeholders to refine color scheme, typography, and overall design.-Utilized guild sessions for project requirement insights, user flow, and development considerations.-Managed design system for projects with 2,400+ screens, including component creation and utilization.-Maintained design consistency by integrating stakeholder-approved color palette and theme.-Integrated stakeholder-provided icons and ensured seamless design system integration.-Fostered effective communication with team through regular updates and clarifications.

-Responsible for supervising the team to work on assigned cases-Monitor Team's production and SLA delivery-Keep a record of client KPIs and team's performance against the KPIs-Monitor the issue logs raised by the client partners and review each issue log prior to being escalated to the customer-Provide subject matter expertise on Accounts Receivable processes-Manage and handle effectively escalations raised by the clients-Provide mentorship, training and coaching to the team-Adhere to organizational policies and procedures-Lead by example by demonstrating the highest standards of ethical behavior-Monitoring and reporting team performance as needed-Keep the Standard Operating Procedures updated and establish due control mechanisms-Work with quality and business transformation team to identify, recommend and implement process improvement projects

-Perform pre-call analysis and check status by calling the payer or using IVR or web portal services-Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference-Record after-call actions and perform post call analysis for the claim follow-up-Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact-Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received etc prior to making the call-Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments

-Call Insurance companies on behalf of physicians and carryout further examination on outstanding Accounts Receivables-Prioritise unpaid claims for calling according to the length of time it has been outstanding-Call insurance companies directly and convince them to pay the outstanding claims-Check the relevance of insurance info offered by the patient-Evaluate unpaid insurance claims-Call insurance companies and check on the status of claims-Transfer the outstanding balance to the patient of he/she doesn’t have adequate insurance coverage-If the claim has already been paid, ask the insurance company for Explanation of Benefits (EOB).-Make corrections to the claim based on inputs from the insurance company