Gerald Williams Email & Phone Number

Georgetown, In, Us

Louisville, Kentucky, United States

I support and maintain in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading hardware and software while ensuring its optimal performance. I also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required. I also provide front line Help Desk support for all Bramco hardware and software systems.

Indiana, United States

Maintained and troubleshot disaster recovery solutions, SentinelOne EDR, and automated patching using Q360. • Worked with several different disaster recovery solutions provided to a variety of clients.• Ensured SentinelOne agents on endpoints and servers were active, up to date, and communicating with the SentinelOne console.• Made sure systems were up to date while troubleshooting automated patching issues.• Provided weekend and overnight technical support to clients as needed.

Used strong communication and troubleshooting skills to provide technical support to a wide variety of customer organizations. • Provided as needed, real time technical issue resolution and customer support.• Troubleshot hardware, software and network connectivity issues.• Documented issues and solutions to contribute to internal knowledge base.• Worked with vendors to support the needs of mutual clientele.

Louisville, Kentucky Area

Provided technical support for Lifespring’s computing and hardware/application systems to users at over a dozen locations. • Analyzed and troubleshot hardware systems and software applications.• Performed workstation and server maintenance/updates.• Assisted in the orientation and training of staff in computer operations.• Answered staff questions regarding software and system operations

Corydon, In

I promptly and graciously respond to calls and determine the urgency of each situation, handling difficult situations tactfully and professionally.I work as part of a team scheduling appointments and handling messages for several doctors and their assistants.I register patients, verifying personal, insurance and billing information.I also check patients out at the end of their visit, collecting balances and copays.I manage department supplies.I assist with incoming and outgoing medical records following federal Hipaa privacy laws.I work with electronic health records and patient database information using Allscripts and Intact systems.I assist patients with the registration, use and troubleshooting of an online patient portal both over the phone and face to face.

Children And Youth Project

I answered phones covering up to four lines to set appointments, directed messages to doctors and nurses,and answered parents' questions regarding patients.I handled the paperwork from doctors' responses to messages, prescription requests, and other forms for patient care.I kept record of and contacted parents regarding missed appointments.I also followed up with lead poisoning patients to coordinate further testing both at the clinic and at the health department and apprised the doctors of current standing.I filed documents both with an electronic medical records system and formerly paper charts.I also kept patient addresses and phone numbers updated as well as other tasks as needed.