Lorena Santana Email & Phone Number

State Of Minas Gerais, Brazil

Belo Horizonte, Minas Gerais, Brasil

• Excellence in SAP HR support for ArcelorMittal clients in the United States and Canada, maintaining effective communication in English through regular meetings and assertive prioritization in ticket resolution• Performance as a mediator, facilitating communication between the support team and international clients• Contribution to SAP implementation projects, showcasing essential skills in the deployment of technological solutions• Strategic involvement in structuring the support team in an agile model, utilizing the KMM (Kanban Maturity Model) as a key tool for process optimization and operational efficiency• Efficient management of indicators, ensuring strict compliance with Service Level Agreements (SLAs) to uphold high service standards

Belo Horizonte, Minas Gerais, Brasil

Monitoring with the HR Business Partner mainly in the activities: • FTE management in the areas served in the monitoring of goal management, performance and turnover of emplyees and interns, with the issuance of monthly reports through SAP and survey of indicators • Management of vacancies with the Recruitment and Selection team• Preparation of materials for HR committees (succession, performance management, etc.) • Support in the demands according to the needs of the service managers in the preparation of the promotion document and movements • Monitoring with BP responsible for support and guidance in the service areas to survey needs and demands and develop people management • Monitoring team indicators and collecting data and reports • Participation and support in the Diversity & Inclusion program

Belo Horizonte

• Reporting: - Survey of HR data for external and internal benchmarks- Preparation of visits and corporate presentations- Support to different areas of the company with regard to HR information• Development of corporate and interactive HR (BI) management reports • Innovation: - Conducting HR studies and projects (Diversity & Inclusion, Employee Value Proposition) - Support in the development of planning and monitoring of the strategic area

Belo Horizonte

• Customer service within a purchasing operation (Procurement) using SAP as management tool• Function of interlocutor between customers with the operation, requesting prioritization and adjustments in indirect purchasing processes, informing solutions and facilitating processes. Updating the progress of the process with the team's buyers, improving the quality of delivery according to the requested demands. • Support in the implementation of the Pipefy platform as an agile kanban tool in the operation to monitor demands and delegate functions. The use allowed for better guidance, service metrics, controlling tasks and identifying bottlenecks in the workflow

Belo Horizonte E Região, Brasil

Belo Horizonte

• Marketing and sales planning for the exchange of temporary work abroad, focusing on university students • Customer service and approach to questions and contracts • Monitoring of social media campaigns to promote programs abroad

Porto, Portugal

• International summer internship at the International Relations Office at the Rectory of the University of Porto • Administrative support in the organization of physical files, creation of portfolios and guidance for new foreign exchange students • Support in the organization of events at the Rectory with logistical support for organizing meeting space and preparation of materials • Guidance and welcome to new exchange students through an onboarding meeting to present the campuses and general information about the University and the city of Porto • Support in conducting institutional video on the internationalization of the University of Porto

Belo Horizonte

• Internship at the International Relations Secretariat of the Federal Center for Technological Education of Minas Gerais - CEFET-MG • Administrative support such as writing official documents, office activities and email routines • Reduced payment process time from 30 days to one week• Administrative support in the organization of physical files and guidance for new foreign exchange students for undergraduate and research courses • Participation of the welcoming committee for foreign students and professors • Support in the organization of CEFET Secretariat and Administrative events with logistical support for organizing meeting space and preparing materials and receiving guests

Bachelor In Business Administration, Business Administration

Bachelor In International Relations, Science Politics