Route Coordinator
CurrentEnsure dispatch coverage of routes on a daily basis and provide recommendation ofneed for more drivers. Add routes as required. Optimize, load and balance routes, close routes from prior day Assign driver routes, report of attendance and any issues. Monitor and adhere to key performance indicators (accurate scans) within theoperations as outlined by company and customer requirements. Respond in a timely manner to owner operators and handle accordingly with correctresponses for callbacks, messages or cancellations. Follow up with drivers regarding OTDP, scanning and undeliverable issues and escalatewhere issues arise. Communicate/contact undeliverable customers for resolution. Assist/coach owner operators to meet maximum potential while maintaining deliverytime specifications. Recognize and prioritize any internal or driver issues and communicate verbally/email. Manage rescue driver process. Perform daily warehouse tasks including participation in sort/unload of freight and provide assistant where needed. Escalate major issues/ equipment failure or any other matters to Senior Managers forresolution. Communicate with other departments as needed. Other duties as assigned.