The Community Manager is responsible for all aspects of their building including the P&L, member experience, and all business operations through the full life-cycle. The CM collaborates with various partners through.

1.Play a critical role in ensuring optimal member experience, sales performance, and operational excellence of their building2. Identify and implement best practices for the benefit of the broader company 3. Be an effective problem-solver and make key decisions to manage any issues that arise4.Help guide Community Associates to achieve excellence in their roles5.Connect members to resources (including other members)

About the RoleA Community Associate is the primary point of contact for the community and acts as the “face” of WeWork.Duties and ResponsibilitiesGreeting /Point of ContactBe the first and last point of contact for your buildingCover the front desk during business hoursGreet and check-in member guestsGreet people who come in for tours, track walk-ins, schedule tours, and send confirmation emailsManage We Member check-ins and check-outsPrepare and… Show more About the RoleA Community Associate is the primary point of contact for the community and acts as the “face” of WeWork.Duties and ResponsibilitiesGreeting /Point of ContactBe the first and last point of contact for your buildingCover the front desk during business hoursGreet and check-in member guestsGreet people who come in for tours, track walk-ins, schedule tours, and send confirmation emailsManage We Member check-ins and check-outsPrepare and distribute promotional materials to guests/potential membersAnswer “walk-up” member and guest questions or refer inquirer to additional resourcesMembership ManagementWork on community initiatives designed to develop connections between members, including member introductions, event support, email and print communicationsBe active on the WeWork member networkSolve member-related issues to ensure a cohesive communityEvents and Community ManagementMake posters for eventsAssist with set-up and breakdown of events, including ordering food and beveragesPrepare newsletterBuilding Operations and ManagementAssist with move-ins and move-outs; prepare and distribute member welcome packetsAssist with building operations and maintenance to ensure highest level of member experienceFielding and assigning requests submitted through ZendeskManage keycard activations and bike room access requests where applicableEnsuring the building is clean and well keptOrdering consumablesSubmit building receipts to the Community Lead or Community Director for expense reportsMail and Package responsibilities as neededIdentify issues for escalation to the Community Lead and Community Director in order to document accordingly Show less

Job Responsibilities：I set up and headed Daxiang’s brand marketing team. Responsibilities mainly included brand management, marketing BD, and partnerships, brand campaigns, brand accessories.Work Performance：Branded over 200+ medias, including exclusive interviews, industry awards, and advertorials.Developed 150+ business partners and brought 100,000+ target customers in half a year.Organized 10+ online events, 30+ brand campaigns and developed 10,000+ target… Show more Job Responsibilities：I set up and headed Daxiang’s brand marketing team. Responsibilities mainly included brand management, marketing BD, and partnerships, brand campaigns, brand accessories.Work Performance：Branded over 200+ medias, including exclusive interviews, industry awards, and advertorials.Developed 150+ business partners and brought 100,000+ target customers in half a year.Organized 10+ online events, 30+ brand campaigns and developed 10,000+ target customers.Maintained good business relationship with existing major customers, timely update company product information, convey enterprise and brand culture. Show less

One of my major work is to collect customers' advices and complaints. I give feedback to the engineers according to user behavior analysis. I took part in the building of the company's order management and CRM systems, focused on optimizing delivery and after-sale services.1、I am responsible for the user community building, carrying out the WeChat online classes, setting up more than 150 potential customer bases of various industries, regions and universities for different themes, the… Show more One of my major work is to collect customers' advices and complaints. I give feedback to the engineers according to user behavior analysis. I took part in the building of the company's order management and CRM systems, focused on optimizing delivery and after-sale services.1、I am responsible for the user community building, carrying out the WeChat online classes, setting up more than 150 potential customer bases of various industries, regions and universities for different themes, the average user base covers more than 200 people, the total number of user coverage is over 100,000.2、Collect user demands and advice, operate and maintain the relationship of paid users (seed users), manage user order information, and obtain more than 90% customers’ satisfaction.Taking users as the center, conduct data analysis, market research and assist the plan planning and implementation of various online marketing activities.3、I am responsible for the establishment and maintenance of the customer service and CRM system, summarizing feedback issues of users and providing feedback to the product manager.Obtain user information and research, make the white paper of the user report by data analysis, help the product manager make plans, and adjust operation strategies reasonably. Show less

When I was still in college, I joined TechNode for my internship. TechNode was founded by Dr. Gang Lu as a tech blog, and had its own services for startups including an joint-venture incubator and a co-working space "TheNode" in Beijing. During my internship I helped 20+ teams moved into our space and accept the incubation. Also I took charge of all the offline activities, VC meet-up and pitches held in our space.I joined the very first stage of building an alumni for companies we… Show more When I was still in college, I joined TechNode for my internship. TechNode was founded by Dr. Gang Lu as a tech blog, and had its own services for startups including an joint-venture incubator and a co-working space "TheNode" in Beijing. During my internship I helped 20+ teams moved into our space and accept the incubation. Also I took charge of all the offline activities, VC meet-up and pitches held in our space.I joined the very first stage of building an alumni for companies we reported, called XFounder. Shortly after my internship ended the incubator project became completely owned by TechNode and rebranded as "XNode". Show less